why can I not see my E-mail Account when I click on it under tools

[Michele]

My Outlook 2003 has stopped recieving or sending emails. When I click on
send/recieve nothing happens. When I click on "new" I get a window which
states.
"The messaging interface has returned an unknown error. If the problem
persists, restart outlook." The same thing happens if I pull up an old msg
and click on reply, forward .... If I go to tools and e-mail account, I get a
msg "The operation failed due to a registry or installation problem. Restart
outlook and try again. If the problem persists, please reinstall. I have
reinstalled, and I get the same thing. Any suggestions?

 

[Roady [MVP]]

See http://www.howto-outlook.com/faq/interfaceerror.htm

 

[Michele]

Thank you for replying so quickly... I typed in what you asked me to... I
received a response it succeeded. I restarted my computer, pulled up outlook,
but, got the same thing happening as before... any other suggestions?

 

[Roady [MVP]]

Do you get the same error when you load Outlook in Safe Mode?
Start-> Run; outlook.exe /safe

Also see http://www.howto-outlook.com/faq/outlookdoesntstart.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

 

[Michele]

I tried under run typing outlook.exe/safe and outlook.exe / safe either way
I get the error msg.... windows can not find'outlook.exe/safe'. Make sure you
typed the name correctly, and try again.

now what?

Do you get the same error when you load Outlook in Safe Mode?
Start-> Run; outlook.exe /safe

Also see http://www.howto-outlook.com/faq/outlookdoesntstart.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

Thank you for replying so quickly... I typed in what you asked me to... I
received a response it succeeded. I restarted my computer, pulled up
outlook,
but, got the same thing happening as before... any other suggestions?

 

[Michele]

After reading your link below, I was able to pull up outlook in safe mode...
although it still didn't work..

I then went down the list and did all but #1. (I'm not sure where my
personnal folder is located, how do I find it) I didn't have any add-ins...

I tried to add a new profile, I got an error which says 'There was an error
accessing your system registry'

This is not looking good...

I tried under run typing outlook.exe/safe and outlook.exe / safe either way
I get the error msg.... windows can not find'outlook.exe/safe'. Make sure you
typed the name correctly, and try again.

now what?

Do you get the same error when you load Outlook in Safe Mode?
Start-> Run; outlook.exe /safe

Also see http://www.howto-outlook.com/faq/outlookdoesntstart.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----

Thank you for replying so quickly... I typed in what you asked me to... I
received a response it succeeded. I restarted my computer, pulled up
outlook,
but, got the same thing happening as before... any other suggestions?

:

My Outlook 2003 has stopped recieving or sending emails. When I click on
send/recieve nothing happens. When I click on "new" I get a window which
states.
"The messaging interface has returned an unknown error. If the problem
persists, restart outlook." The same thing happens if I pull up an old
msg
and click on reply, forward .... If I go to tools and e-mail account, I
get a
msg "The operation failed due to a registry or installation problem.
Restart
outlook and try again. If the problem persists, please reinstall. I
have
reinstalled, and I get the same thing. Any suggestions?

 

[Roady [MVP]]

Uninstall Office completely and then install it again. Use Office Update to
install Service Pack 2 and additional hotfixes.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

After reading your link below, I was able to pull up outlook in safe
mode...
although it still didn't work..

I then went down the list and did all but #1. (I'm not sure where my
personnal folder is located, how do I find it) I didn't have any
add-ins...

I tried to add a new profile, I got an error which says 'There was an
error
accessing your system registry'

This is not looking good...

I tried under run typing outlook.exe/safe and outlook.exe / safe either
way
I get the error msg.... windows can not find'outlook.exe/safe'. Make sure
you
typed the name correctly, and try again.

now what?

Do you get the same error when you load Outlook in Safe Mode?
Start-> Run; outlook.exe /safe

Also see http://www.howto-outlook.com/faq/outlookdoesntstart.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
Thank you for replying so quickly... I typed in what you asked me
to... I
received a response it succeeded. I restarted my computer, pulled up
outlook,
but, got the same thing happening as before... any other suggestions?

:

My Outlook 2003 has stopped recieving or sending emails. When I
click on
send/recieve nothing happens. When I click on "new" I get a window
which
states.
"The messaging interface has returned an unknown error. If the
problem
persists, restart outlook." The same thing happens if I pull up an
old
msg
and click on reply, forward .... If I go to tools and e-mail
account, I
get a
msg "The operation failed due to a registry or installation problem.
Restart
outlook and try again. If the problem persists, please reinstall.
I
have
reinstalled, and I get the same thing. Any suggestions?

 

[Michele]

Do you mean like.... deinstall outlook, excel, word...etc? Should I do it
from the install disk, or go into remove programs window?

I had windows 2002 on my computer, and when I installed 2003 it did leave a
file called office10 in the microsoft files... should I also get rid of that
folder?

Uninstall Office completely and then install it again. Use Office Update to
install Service Pack 2 and additional hotfixes.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

After reading your link below, I was able to pull up outlook in safe
mode...
although it still didn't work..

I then went down the list and did all but #1. (I'm not sure where my
personnal folder is located, how do I find it) I didn't have any
add-ins...

I tried to add a new profile, I got an error which says 'There was an
error
accessing your system registry'

This is not looking good...

I tried under run typing outlook.exe/safe and outlook.exe / safe either
way
I get the error msg.... windows can not find'outlook.exe/safe'. Make sure
you
typed the name correctly, and try again.

now what?

:

Do you get the same error when you load Outlook in Safe Mode?
Start-> Run; outlook.exe /safe

Also see http://www.howto-outlook.com/faq/outlookdoesntstart.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
Thank you for replying so quickly... I typed in what you asked me
to... I
received a response it succeeded. I restarted my computer, pulled up
outlook,
but, got the same thing happening as before... any other suggestions?

:

My Outlook 2003 has stopped recieving or sending emails. When I
click on
send/recieve nothing happens. When I click on "new" I get a window
which
states.
"The messaging interface has returned an unknown error. If the
problem
persists, restart outlook." The same thing happens if I pull up an
old
msg
and click on reply, forward .... If I go to tools and e-mail
account, I
get a
msg "The operation failed due to a registry or installation problem.
Restart
outlook and try again. If the problem persists, please reinstall.
I
have
reinstalled, and I get the same thing. Any suggestions?

 

[Dan]

Michele, try using a regisrty check and fix. I recommend Norton Utilities. It
some times will find and fix bad registry entries.
Dan