why can i not send attachments from my outlook account?

[Leo Williams]

For a couple of days now I have been completely unable to send attachments
with my e mails - I seem to be able to receive e mails (to a certain extent -
some people have reported mails bouncing back) and I can send e mails with no
attchments without any problem.

BT provide my broadband but my e mail provider is a separate company. I have
checked with them and they can detect no problems at all. They even set up a
test account their end which can send attachments perfectly.

I am using Microsoft Office Outlook 2003. There bizarre thing about this
problem is that i do not get any error messages - the messgae just stays in
the outbox and does not get sent.

Any suggestions would be extremely welcome.

Thanks in advance

Leo

 

[Brian Tillman]

I am using Microsoft Office Outlook 2003. There bizarre thing about
this problem is that i do not get any error messages - the messgae
just stays in the outbox and does not get sent.

Enable diagnostic logging and look at what's happening when you try to send.
http://support.microsoft.com/kb/300479/en-us

 

[Hal Hostetler [MVP P/I]]

In addition to Brian's suggestion, some common causes for this are
Virus/Spam scanners that examine outgoing mail, personal firewalls, certain
Lynksys routers, and a misconfigured router or device between the user and
their mail provider:

How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express
http://support.microsoft.com/kb/813514
Outlook or Outlook Express Hangs After You Send an E-Mail Message That Has
an Attachment
http://support.microsoft.com/?kbid=315008
Messages That Contain an Attachment Stay in the Outbox (Error 0x800ccc13 -
Socket write error)
http://support.microsoft.com/?kbid=299506

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Leo Williams]

Great, I now now what the problem(s) is / are.

I get the following two error messages:

1. Task 'mail.scotland-malawipartnership.org - Sending' reported error
(0x8004210B) : 'The operation timed out waiting for a response from the
sending (SMTP) server. If you continue to receive this message, contact your
server administrator or Internet service provider (ISP).' (This occurs every
time)

2. I also get an error message including the code 0x800CCC0B - although not
every time.

Further advice would be fantastic. Cheers.

Leo

 

[Brian Tillman]

I get the following two error messages:

1. Task 'mail.scotland-malawipartnership.org - Sending' reported error
(0x8004210B) : 'The operation timed out waiting for a response from
the sending (SMTP) server. If you continue to receive this message,
contact your server administrator or Internet service provider
(ISP).' (This occurs every time)

Make sure your disable any add-ins and scanners, as Hal suggests. Increase
the server timeout value on the Advanced tab of the account properties.
Make sure your firewall is allowing outbound traffic on the port your SMTP
server requires.