Why can't I download images in html messages in Outlook 2007?

[cprisk]

I have not been able to download images in html email messages to my Outlook
2007 from my p0p3 server att.sbc.yahoo for 3 months now. I have gone through
everything that I could find to go through. Checked out Norton's 360 with a
Tech. Checked all my Vista security. Changed numerous settings in Outlook,
Word, Internet Explorer. Cut down Outlook pst size. Empted the Outlook temp
security folder. Can someone who is really up on this stuff walk through it
with me and see what I missed?

 

[Diane Poremsky [MVP]]

i would uninstall 360, reboot, quickly see if it works. the reinstall 360
without email integration.

 

[technogenii]

Are you sure the problem is Norton? From your instructions, didn't seem to be.

Outlook prevents the automatic download of pictures in email messages as a
security measure to help prevent possible spamming. It permits images from
sites in your Trusted Zone to show but blocks all others. You can override
this feature by following this tech recipe:

1. Click Tools.

2. Select Trust Center.

3. In the left pane, select Automatic Download.

4. In the right pane, uncheck the Don’t download pictures automatically in
HTML e-mail messages or RSS items checkbox.

5. Click OK.

 

[Neil Kane]

On a related note: I don't have any problems viewing HTML email when I am
online, but when I go offline to read email (like when I'm on a plane), the
images are gone (I have cached Exchange turned on). Isn't there a way to
cache images so that full HTML messages can be read offline? This is a huge
bother to me since most messages these days have graphical content.

 

[JGrady81]

I am having a similar problem. In my case, I cannot see ANY graphical
content in my emails. The security bar says to "click here to download
images" and after doing so, still nothing. I'm not even getting a red X;
just a clear placeholder. I've checked all of my security/trust settings
with both outlook and vista, but still nothing. The catch is that I have
outlook installed on my laptop as well, but I have no problems there at all.

 

[Uncle Phuzzie]

I tried the Outlook Tools/Trust Center/Automatic Downloads solution many times and it never worked for me. Took days. Then I stumbled on my own fix. The above needs to be done first, but the problem lies in the fact that Outlook 2007 uses MS Word 2007 settings to handle emails. If photos aren't showing up in emails, try this:

1. Open a new email message as if to send, but don't.
2. In top left corner of message window left click the Office Button
3. In lower right corner of pop up, left click "editor options" / NOTE: if you search on "outlook email editor options" within Outlook help, you get no results.
4. In editor options pop up, select Advanced in left column.
5. Scroll down to Display Email Content.
6. Make sure "Show Picture Placeholders" is NOT checked.
7. Make sure "Show Drawings and Text Boxes on Screen" is checked.
8. Click OKAY at bottom right of pop up. That takes you back to original blank message.
9. Escape out of the message without saving.
10. Go to inbox and select a message with graphics to see if it worked.
11. It should work. If it doesn't, try exiting Outlook and restarting it.
12. If that doesn't work, go to Outlook Tools/Trust Center/Automatic Downloads/ (again) and make sure that "Don't download pictures automatically in HTML ..." selection box is NOT checked. Click Okay and get out of there. if that doesn't work, you have my sympathy.

Good luck. I could not find a solution to this after days of searching. I thought it was a virus protection conflict of some kind blocking downloads. and the step 12 above never worked, even though it appeared repeatedly as a solution. I was just about to re-install Outlook when I stumbled on this solution. Hope you find this and it works for you. I was tickled when I found it.

Unkil Phuzzie

I have not been able to download images in html email messages to my Outlook
2007 from my p0p3 server att.sbc.yahoo for 3 months now. I have gone through
everything that I could find to go through. Checked out Norton's 360 with a
Tech. Checked all my Vista security. Changed numerous settings in Outlook,
Word, Internet Explorer. Cut down Outlook pst size. Empted the Outlook temp
security folder. Can someone who is really up on this stuff walk through it
with me and see what I missed?

On Sunday, March 01, 2009 12:53 PM DianePoremskyMV wrote:
i would uninstall 360, reboot, quickly see if it works. the reinstall 360
without email integration.


--
Diane Poremsky [MVP]
Outlook Tips: http://www.outlook-tips.net

Posted via http://www.microsoft.com/office/community/en-us/default.mspx


"cprisk" wrote: