Why can't I download my office updates?

[ron d]

I have Office Professional 2003. A Gateway 3.2 Ghz, 526 ram, 60 gig hd,
Windows XP Professional. I keep getting the troubleshooter page each time I
try to download updates to Office even though I have my office cd in. I've
also tried doing just one download at a time and tried the larger download
files without the cd. Still I keep getting sent back to the troubleshooter
page.

 

[Susan Ramlet]

See if one of these helps:

The update process starts and then unexpectedly quits after you click "Check
for Updates" on the Office Update Web site:
http://support.microsoft.com/default.aspx?scid=kb;en-us;304498

Or, try re-installing Windows Script host v5.6:

http://microsoft.com/downloads/details.aspx?FamilyID=c717d943-7e4b-4622-86eb-95a22b832caa

Note that it is part of Internet Explorer v6.