Why can't I get into Office files after I did recent auto.update?

J

joe and me

I recently accepted automatic updates for my computer but have since found I
can no longer access my files in MS Office. The thing just freezes up and
stops responding. I restored my system to before the updates and Office
files were fine/accessable. I then accepted the updated a second time and
find the same problem. I have Nortons and have scanned all, no
threats/viruses found. I am convinced it must be the updates but why? which
one? and how do I fix?
 
T

TaurArian [MS-MVP]

Revised - Vulnerability in Windows Explorer Could Allow Remote Code Execution
(908531)
http://www.microsoft.com/technet/security/bulletin/MS06-015.mspx
Note according to the Bulletin, MS will release an revised version of KB908531
(MS06-015) on April 25th - See FAQ section

For those who are experiencing problems now after installation of the update and
who have Hewlett Packard's Share to Web Software, there are two registry patches
to choose from (run either one or the other) not both (NB both patches do the
same thing):

Ottmar Freudenberger's is available at:-
http://patch-info.de/WinXP/Downloads/KB908531_Share-To-Web.zip
(Note this is a Zip file and will need to be extracted. It contains a REG file
which needs to be imported into the registry)

and Kelly's patch is available at:
http://www.kellys-korner-xp.com/xp_tweaks.htm
Line #383 - this is a vbs file and instructions on how to use such files are at
the top of the page.

If you hare not using "Share to Web Software" then consider the following:

Are you using a Nvidia video card? Check for updated drivers.
http://www.nvidia.com/content/drivers/drivers.asp

Do you have Kerio Personal Firewall, if so make sure you read the article
carefully: http://support.microsoft.com/default.aspx/kb/918165

For additional information regarding this issue, have a look at the posting on
Aumha.net by Maurice N, MVP Windows - Shell / User
"Problems in Windows Explorer/ Windows shell due to 908531"
http://aumha.net/viewtopic.php?t=19125

If you uninstall the update make sure you read the section titled "Workaround
for Windows shell vulnerability" under Vulnerability Details:
http://www.microsoft.com/technet/security/Bulletin/MS06-015.mspx

Also you'll need to check Automatic Updates and make sure that the update isn't
automatically downloaded - Configure Automatic Updating in Windows XP - 306525
http://support.microsoft.com/kb/306525



--

===========================
TaurArian [MS-MVP] 2005-2006
===========================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527


|I recently accepted automatic updates for my computer but have since found I
| can no longer access my files in MS Office. The thing just freezes up and
| stops responding. I restored my system to before the updates and Office
| files were fine/accessable. I then accepted the updated a second time and
| find the same problem. I have Nortons and have scanned all, no
| threats/viruses found. I am convinced it must be the updates but why? which
| one? and how do I fix?
 
B

Bodikin

I am experiencing exactly the same problem and have reached the same
conclusion that it is the updates. Sorry that I have not solution but lets
hope that someone at MS is monitoring this and sorting it out!
 

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