Why can't I send a message to someone in my Personal Address Book.

[Tom McNew]

I am currently getting my email in Outlook via Army Knowledge Online. I have
added email addresses to my Personal Address Book, as well as my Contacts
list.

When I try to compose a new message, the Contacts list doesn't come up, just
the PAB. However, when I address a message to someone in the PAB, the
message will not be sent. I instantly get a message back that says the email
could not be sent because " None of your e-mail accounts could send to this
recipient."
What does this mean? How do I get the same listing of addresses in the PAB
and Contacts? And how can I send a message to someone in my PAB?

 

[Brian Tillman]

I am currently getting my email in Outlook via Army Knowledge Online.
I have added email addresses to my Personal Address Book, as well as
my Contacts list.

The Personal Address Book is long obsolete and you should be using your
COntacts folder exclusively.

When I try to compose a new message, the Contacts list doesn't come
up, just the PAB.

Right-click the Contacts folder, choose Properties, select the Outlook
Address Book tab and check the box labeled "Show this folder as an e-mail
Address Book".

However, when I address a message to someone in
the PAB, the message will not be sent. I instantly get a message
back that says the email could not be sent because " None of your
e-mail accounts could send to this recipient."

You have a misconfigured account

 

[Russ Valentine [MVP-Outlook]]

Outlook has not used a PAB for many years. Neither should you. PAB's are no
longer supported.
Use your Contacts and the Outlook Address Book instead:
http://www.slipstick.com/contacts/olconpab.htm

 

[Tom McNew]

OK, Well when I try to address a new message, what opens up is the PAB....not
my contacts list. Is there a way to change this? to get Outlook to point to
the Contacts instead of the PAB?

Outlook has not used a PAB for many years. Neither should you. PAB's are no
longer supported.
Use your Contacts and the Outlook Address Book instead:
http://www.slipstick.com/contacts/olconpab.htm

--
Russ Valentine
[MVP-Outlook]

I am currently getting my email in Outlook via Army Knowledge Online. I
have
added email addresses to my Personal Address Book, as well as my Contacts
list.

When I try to compose a new message, the Contacts list doesn't come up,
just
the PAB. However, when I address a message to someone in the PAB, the
message will not be sent. I instantly get a message back that says the
email
could not be sent because " None of your e-mail accounts could send to
this
recipient."
What does this mean? How do I get the same listing of addresses in the
PAB
and Contacts? And how can I send a message to someone in my PAB?

 

[Tom McNew]

OK, I went to the link you included. I went thru all the steps in Part 2 and
Part 3. Now all of my addresses in the PAB are in the Contacts. But I am
still getting the email error message when I try to send a new message.

Outlook has not used a PAB for many years. Neither should you. PAB's are no
longer supported.
Use your Contacts and the Outlook Address Book instead:
http://www.slipstick.com/contacts/olconpab.htm

--
Russ Valentine
[MVP-Outlook]

I am currently getting my email in Outlook via Army Knowledge Online. I
have
added email addresses to my Personal Address Book, as well as my Contacts
list.

When I try to compose a new message, the Contacts list doesn't come up,
just
the PAB. However, when I address a message to someone in the PAB, the
message will not be sent. I instantly get a message back that says the
email
could not be sent because " None of your e-mail accounts could send to
this
recipient."
What does this mean? How do I get the same listing of addresses in the
PAB
and Contacts? And how can I send a message to someone in my PAB?

 

[Russ Valentine [MVP-Outlook]]

Are you saying you completely migrated to using the Outlook Address Book?
If so then you have additional problems in configuring your mail accounts
for which you have not posted enough information for us to troubleshoot.
State Outlook version, mail account type, address type, steps used to send
messages, and exact error messages.
--
Russ Valentine
[MVP-Outlook]

OK, I went to the link you included. I went thru all the steps in Part 2
and
Part 3. Now all of my addresses in the PAB are in the Contacts. But I am
still getting the email error message when I try to send a new message.

Outlook has not used a PAB for many years. Neither should you. PAB's are
no
longer supported.
Use your Contacts and the Outlook Address Book instead:
http://www.slipstick.com/contacts/olconpab.htm

--
Russ Valentine
[MVP-Outlook]

I am currently getting my email in Outlook via Army Knowledge Online. I
have
added email addresses to my Personal Address Book, as well as my
Contacts
list.

When I try to compose a new message, the Contacts list doesn't come up,
just
the PAB. However, when I address a message to someone in the PAB, the
message will not be sent. I instantly get a message back that says the
email
could not be sent because " None of your e-mail accounts could send to
this
recipient."
What does this mean? How do I get the same listing of addresses in the
PAB
and Contacts? And how can I send a message to someone in my PAB?

 

[Tom McNew]

I am saying that I followed the instructions provided at the link you sent me
earlier. If that means I "completely migrated to using the Outlook Address
Book", then that is what I have done.
All I know for sure is that I am using Microsoft Office Outlook 2003 with
Business Contact Manager Update. I "get" my email from Army Knowledge Online
(meaning, I have an email account there, and I have set up an outlook account
so that the AKO mail is sent to my outlook....make sense?).
Currently if I want to send a message thru outlook, I have to either
physically type in the email address of the person I am sending the message
to, or reply to a message that I have already recieved from that person. I
cannot compose a new message and select addressees from my Contacts list and
send that email.....I get the error message that I mentioned earlier.
One of your counterparts mentioned yesterday that I might have configured
this outlook account incorrectly, but did not say how to fix it.
I have spoken with my peers who have done the same steps to configure their
outlook to retrieve mail from AKO, and they are not having these problems.
Any help you can provide is appreciated.

Are you saying you completely migrated to using the Outlook Address Book?
If so then you have additional problems in configuring your mail accounts
for which you have not posted enough information for us to troubleshoot.
State Outlook version, mail account type, address type, steps used to send
messages, and exact error messages.
--
Russ Valentine
[MVP-Outlook]

OK, I went to the link you included. I went thru all the steps in Part 2
and
Part 3. Now all of my addresses in the PAB are in the Contacts. But I am
still getting the email error message when I try to send a new message.

Outlook has not used a PAB for many years. Neither should you. PAB's are
no
longer supported.
Use your Contacts and the Outlook Address Book instead:
http://www.slipstick.com/contacts/olconpab.htm

--
Russ Valentine
[MVP-Outlook]
I am currently getting my email in Outlook via Army Knowledge Online. I
have
added email addresses to my Personal Address Book, as well as my
Contacts
list.

When I try to compose a new message, the Contacts list doesn't come up,
just
the PAB. However, when I address a message to someone in the PAB, the
message will not be sent. I instantly get a message back that says the
email
could not be sent because " None of your e-mail accounts could send to
this
recipient."
What does this mean? How do I get the same listing of addresses in the
PAB
and Contacts? And how can I send a message to someone in my PAB?

 

[Russ Valentine [MVP-Outlook]]

The instructions I posted have multiple scenarios. I have no idea which you
used.
That message indicates that you have not configured your mail account
correctly. Not sure how we can help you with that since only you have those
instructions.
Your mail account is not recognizing the addresses you are entering.
--
Russ Valentine
[MVP-Outlook]

I am saying that I followed the instructions provided at the link you sent
me
earlier. If that means I "completely migrated to using the Outlook
Address
Book", then that is what I have done.
All I know for sure is that I am using Microsoft Office Outlook 2003 with
Business Contact Manager Update. I "get" my email from Army Knowledge
Online
(meaning, I have an email account there, and I have set up an outlook
account
so that the AKO mail is sent to my outlook....make sense?).
Currently if I want to send a message thru outlook, I have to either
physically type in the email address of the person I am sending the
message
to, or reply to a message that I have already recieved from that person.
I
cannot compose a new message and select addressees from my Contacts list
and
send that email.....I get the error message that I mentioned earlier.
One of your counterparts mentioned yesterday that I might have configured
this outlook account incorrectly, but did not say how to fix it.
I have spoken with my peers who have done the same steps to configure
their
outlook to retrieve mail from AKO, and they are not having these problems.
Any help you can provide is appreciated.

Are you saying you completely migrated to using the Outlook Address Book?
If so then you have additional problems in configuring your mail accounts
for which you have not posted enough information for us to troubleshoot.
State Outlook version, mail account type, address type, steps used to
send
messages, and exact error messages.
--
Russ Valentine
[MVP-Outlook]

OK, I went to the link you included. I went thru all the steps in Part
2
and
Part 3. Now all of my addresses in the PAB are in the Contacts. But I
am
still getting the email error message when I try to send a new message.

:

Outlook has not used a PAB for many years. Neither should you. PAB's
are
no
longer supported.
Use your Contacts and the Outlook Address Book instead:
http://www.slipstick.com/contacts/olconpab.htm

--
Russ Valentine
[MVP-Outlook]
I am currently getting my email in Outlook via Army Knowledge Online.
I
have
added email addresses to my Personal Address Book, as well as my
Contacts
list.

When I try to compose a new message, the Contacts list doesn't come
up,
just
the PAB. However, when I address a message to someone in the PAB,
the
message will not be sent. I instantly get a message back that says
the
email
could not be sent because " None of your e-mail accounts could send
to
this
recipient."
What does this mean? How do I get the same listing of addresses in
the
PAB
and Contacts? And how can I send a message to someone in my PAB?

 

[Tom McNew]

OK, When I clicked on the link that you sent me, I was given three Plans to
chose from....the website did not recommend Plan 1 (which was basically do
nothing). And Plan 3 ("Migrate the entire PAB") had me complete most of the
steps in Plan 2 ("Add new contacts to the Contacts folder and eventually
migrate the PAB").
Again, this is what I did. But I still cannot send a new message when
addressing it from the Contacts.
I can however send a "reply" to a message I have already recieved. Does
this have anything to do with the fact that the email is not actually being
delivered directly to my computer. What I mean is that I set up the outlook
account so that I could still access all of the email messages from another
computer (like at a library or something) by going to the Internet, then
logging onto Army Knowledge Online (AKO). That's really where the messages
are "stored"....although, I can manipulate them in outlook....

The instructions I posted have multiple scenarios. I have no idea which you
used.
That message indicates that you have not configured your mail account
correctly. Not sure how we can help you with that since only you have those
instructions.
Your mail account is not recognizing the addresses you are entering.
--
Russ Valentine
[MVP-Outlook]

I am saying that I followed the instructions provided at the link you sent
me
earlier. If that means I "completely migrated to using the Outlook
Address
Book", then that is what I have done.
All I know for sure is that I am using Microsoft Office Outlook 2003 with
Business Contact Manager Update. I "get" my email from Army Knowledge
Online
(meaning, I have an email account there, and I have set up an outlook
account
so that the AKO mail is sent to my outlook....make sense?).
Currently if I want to send a message thru outlook, I have to either
physically type in the email address of the person I am sending the
message
to, or reply to a message that I have already recieved from that person.
I
cannot compose a new message and select addressees from my Contacts list
and
send that email.....I get the error message that I mentioned earlier.
One of your counterparts mentioned yesterday that I might have configured
this outlook account incorrectly, but did not say how to fix it.
I have spoken with my peers who have done the same steps to configure
their
outlook to retrieve mail from AKO, and they are not having these problems.
Any help you can provide is appreciated.

Are you saying you completely migrated to using the Outlook Address Book?
If so then you have additional problems in configuring your mail accounts
for which you have not posted enough information for us to troubleshoot.
State Outlook version, mail account type, address type, steps used to
send
messages, and exact error messages.
--
Russ Valentine
[MVP-Outlook]
OK, I went to the link you included. I went thru all the steps in Part
2
and
Part 3. Now all of my addresses in the PAB are in the Contacts. But I
am
still getting the email error message when I try to send a new message.

:

Outlook has not used a PAB for many years. Neither should you. PAB's
are
no
longer supported.
Use your Contacts and the Outlook Address Book instead:
http://www.slipstick.com/contacts/olconpab.htm

--
Russ Valentine
[MVP-Outlook]
I am currently getting my email in Outlook via Army Knowledge Online.
I
have
added email addresses to my Personal Address Book, as well as my
Contacts
list.

When I try to compose a new message, the Contacts list doesn't come
up,
just
the PAB. However, when I address a message to someone in the PAB,
the
message will not be sent. I instantly get a message back that says
the
email
could not be sent because " None of your e-mail accounts could send
to
this
recipient."
What does this mean? How do I get the same listing of addresses in
the
PAB
and Contacts? And how can I send a message to someone in my PAB?

 

[Tom McNew]

meaning what???? how do I fix it?

The Personal Address Book is long obsolete and you should be using your
COntacts folder exclusively.


Right-click the Contacts folder, choose Properties, select the Outlook
Address Book tab and check the box labeled "Show this folder as an e-mail
Address Book".


You have a misconfigured account

 

[Russ Valentine [MVP-Outlook]]

Read the last line of my post. I told you what it means. It means that the
address format in the message you are sending is not recognized by your mail
transport. Since we have no idea what that format is and what your
transport, we cannot help further.
--
Russ Valentine
[MVP-Outlook]

OK, When I clicked on the link that you sent me, I was given three Plans
to
chose from....the website did not recommend Plan 1 (which was basically do
nothing). And Plan 3 ("Migrate the entire PAB") had me complete most of
the
steps in Plan 2 ("Add new contacts to the Contacts folder and eventually
migrate the PAB").
Again, this is what I did. But I still cannot send a new message when
addressing it from the Contacts.
I can however send a "reply" to a message I have already recieved. Does
this have anything to do with the fact that the email is not actually
being
delivered directly to my computer. What I mean is that I set up the
outlook
account so that I could still access all of the email messages from
another
computer (like at a library or something) by going to the Internet, then
logging onto Army Knowledge Online (AKO). That's really where the
messages
are "stored"....although, I can manipulate them in outlook....

The instructions I posted have multiple scenarios. I have no idea which
you
used.
That message indicates that you have not configured your mail account
correctly. Not sure how we can help you with that since only you have
those
instructions.
Your mail account is not recognizing the addresses you are entering.
--
Russ Valentine
[MVP-Outlook]

I am saying that I followed the instructions provided at the link you
sent
me
earlier. If that means I "completely migrated to using the Outlook
Address
Book", then that is what I have done.
All I know for sure is that I am using Microsoft Office Outlook 2003
with
Business Contact Manager Update. I "get" my email from Army Knowledge
Online
(meaning, I have an email account there, and I have set up an outlook
account
so that the AKO mail is sent to my outlook....make sense?).
Currently if I want to send a message thru outlook, I have to either
physically type in the email address of the person I am sending the
message
to, or reply to a message that I have already recieved from that
person.
I
cannot compose a new message and select addressees from my Contacts
list
and
send that email.....I get the error message that I mentioned earlier.
One of your counterparts mentioned yesterday that I might have
configured
this outlook account incorrectly, but did not say how to fix it.
I have spoken with my peers who have done the same steps to configure
their
outlook to retrieve mail from AKO, and they are not having these
problems.
Any help you can provide is appreciated.

:

Are you saying you completely migrated to using the Outlook Address
Book?
If so then you have additional problems in configuring your mail
accounts
for which you have not posted enough information for us to
troubleshoot.
State Outlook version, mail account type, address type, steps used to
send
messages, and exact error messages.
--
Russ Valentine
[MVP-Outlook]
OK, I went to the link you included. I went thru all the steps in
Part
2
and
Part 3. Now all of my addresses in the PAB are in the Contacts.
But I
am
still getting the email error message when I try to send a new
message.

:

Outlook has not used a PAB for many years. Neither should you.
PAB's
are
no
longer supported.
Use your Contacts and the Outlook Address Book instead:
http://www.slipstick.com/contacts/olconpab.htm

--
Russ Valentine
[MVP-Outlook]
I am currently getting my email in Outlook via Army Knowledge
Online.
I
have
added email addresses to my Personal Address Book, as well as my
Contacts
list.

When I try to compose a new message, the Contacts list doesn't
come
up,
just
the PAB. However, when I address a message to someone in the
PAB,
the
message will not be sent. I instantly get a message back that
says
the
email
could not be sent because " None of your e-mail accounts could
send
to
this
recipient."
What does this mean? How do I get the same listing of addresses
in
the
PAB
and Contacts? And how can I send a message to someone in my PAB?

 

[Brian Tillman]

meaning what???? how do I fix it?

Since you haven't stated how you have configured your account, there's no
way to tell you how to fix it.