why can't i stop auto archive from working

[kate]

i am running office 2007 and in outlook the auto archiving has been activated
and no matter what i do i can't get it to stop
i have tried uninstalling and reinstalling office i have change the settings
that it says to change but this is still deleting all my messages and now i
am losing files that i have emailed to me because of this

 

[DL]

Have you actually looked in the Archive to see if they are there?

 

[kate]

Hi DL
yup looked for the file and it was marked as to delete these files and even
though i have changed ALL the settings nothing changes
really frustrating - the only other thing i can think to do is wipe the hard
drive and completely reload it but i don't see why i should have to

 

[DL]

I didnt mean look for the File, I meant open the Archive
If the Archive is opened and they are not there, but your Archive setting is
set to Delete, rather than Archive, then I assume you have run Office
Diagnostics?

If still a problem, try creating a New Outlook Profile - not copy - add the
data file & accounts & retest

 

[kate]

hi DL
thanks - yes i habe opened the archive and found nothing, ran the diagnostics
i will definitely try to set up a new profile and see what i get
thanks