Why do pages delete themselves in OneNote?

[Callista21]

Twice this has happened to me--I look for a page I have made in OneNote and
it is completely gone. I search for text contained in it, and it has not
been moved into another section; it is not in the deleted pages folder. Two
pages have just randomly and completely disappeared. Checking the backups
doesn't help, because if I haven't looked for the missing page since the last
backup, the backup is also missing it.

I see no pattern to the deletion of these pages. The first time it
happened, I wrote the page at about 8 pm, continued working in OneNote for
several hours without any crashes or problems, and it had disappeared by 11
pm. The second time I wrote the page several weeks before looking for it
again, so I have no idea when it disappeared.

This is a real problem for two reasons. First, I spent HOURS working on
these pages, which contained important and irreplaceable information.
Second, if pages randomly disappear, I really can't use OneNote, because I
can't trust it to actually maintain my data. A warning to you all!

I have reinstalled OneNote and downloaded SP2 just in case, but I'm not sure
if either of these actions will fix it.

Help!

 

[Ben M. Schorr - MVP]

This is a new one on me - data loss in OneNote 2003 is exceedingly rare.
What anti-virus software are you using? What kind of machine is this and
what operating system are you using? How much free disk space do you have?
Is there anything interesting in the Event Viewer (right-click My Computer,
choose Manage, it's one of the first items listed; look at both the
Application and System logs especially around the times you think you lost
the data).


--
Aloha,

-Ben-
Ben M. Schorr, OneNote-MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm

**I apologize but I am unable to respond to direct requests for assistance.
Please post questions and replies here in the newsgroup. Mahalo!

 

[Callista21]

I'm using a Gateway M275, just purchased in August, with Windows XP Tablet
(SP2). I have 25 GB of hard drive space. I looked in the event viewer, but
since I don't know when the data loss actually occurred, or what would be
unusual to see there, I didn't get much out of that.

Now that I've thought about this, there was actually a THIRD time this
occurred, under the same mysterious circumstances, a few weeks ago, but since
it was a small page I didn't let it bother me as much!

 

[Diane Poremsky [MVP]]

was it in it's own section or within a section with other notes?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/



Subscribe to Exchange Messaging Outlook newsletter:
(e-mail address removed)

 

[Callista21]

In a section with other notes, the rest of which seemed intact. This has
happened in more than one section as well so it's not like just one file is
corrupt or something.

 

[Ben M. Schorr - MVP]

Just as a SWAG: have you tried checking your hard drive for errors? My
Computer | Right-click the hard drive | Properties | Tools...


--
Aloha,

-Ben-
Ben M. Schorr, OneNote-MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm

**I apologize but I am unable to respond to direct requests for assistance.
Please post questions and replies here in the newsgroup. Mahalo!

 

[GB]

I may be completely wrong but something similar happened to me but it was an
unimportant / trivial page so I didn't take much notice. I THINK it was
related to a network drive. I never solved it but thought it was somethign
like I was using OneNote connected to a network drive and then worked
offline???

 

[James]

I've had a similar problem. I use OneNote extensively (hundreds and hundreds
of notes in multiple sections/folders/etc.). On 2 or 3 occasions, when I
move a note from one section to another, OneNote gives me an error message
(which I can't recall but will write down next time) and says the destination
note file may be damaged or something like that. It then rebuilds that file.

After rebuilding, I have a backup copy of the destination note file (which
appears intact except it's missing the note I just moved) and I have a
"repaired" note file which appears to be corrupted (the last several pages
contain text that appears to have been taken from other notes).

The notes that I just moved are not in either section, and searching my
entire notebook for a text string I know exists in that note returns no
results.

I move notes successfully all the time and haven't noticed any patterns to
explain what is different the handful of times I lose the note I moved.

I'm using OneNote SP2 on a Dell Latitude D600 running XP Professional SP2
with up to date virus protection, all of the latest Microsoft updates, etc.

 

[EMRhelp.org]

I think people are "losing" documents by closing them.
When you close a document, it no longer appears in the My Notebook
tree. Many users would rightly assume that the document is gone.

If you use Windows Explorer to explore My Notebook, you will see it is
still there. This is one of the reasons why I feel OneNote is more of
a .one viewer than an overall package.

 

[James]

I'm not closing my notes - I'm only losing them after OneNote reports that a
note file is corrupt, which only happens after I try to move a note to that
file. After OneNote rebuilds the note file, neither the original (backup)
nor the repaired file contains the note I just moved, and the original note
file that contained that note doesn't contain it either.

I've resorted to duplicate my notes before moving them to ensure I don't
lose any data.