Why Do These Applications Hang on a Good Computer?

R

Razor7Tech

Hello--

We have a client that has a fast, dual core CPU and 2 GB of RAM that when
she has Excel, Outlook and Dynamics GP 10 open at once, they all hang and we
have to do a dirty shutdown of her computer.

Here are the details of the event logs. There were more, but they all pretty
much said the same things.

Event Type: Error

Event Source: Application Hang

Event Category: (101)

Event ID: 1002

Date: 12/3/2008

Time: 3:04:23 PM

User: N/A

Computer: JXXX

Description:

Hanging application WINWORD.EXE, version 11.0.8227.0, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.



For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 48 61 6e 67 ion Hang

0010: 20 20 57 49 4e 57 4f 52 WINWOR

0018: 44 2e 45 58 45 20 31 31 D.EXE 11

0020: 2e 30 2e 38 32 32 37 2e .0.8227.

0028: 30 20 69 6e 20 68 75 6e 0 in hun

0030: 67 61 70 70 20 30 2e 30 gapp 0.0

0038: 2e 30 2e 30 20 61 74 20 .0.0 at

0040: 6f 66 66 73 65 74 20 30 offset 0

0048: 30 30 30 30 30 30 30 0000000

AND

Event Type: Error

Event Source: Application Hang

Event Category: (101)

Event ID: 1002

Date: 12/3/2008

Time: 3:01:51 PM

User: N/A

Computer: JXXX

Description:

Hanging application EXCEL.EXE, version 11.0.8231.0, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.



For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 48 61 6e 67 ion Hang

0010: 20 20 45 58 43 45 4c 2e EXCEL.

0018: 45 58 45 20 31 31 2e 30 EXE 11.0

0020: 2e 38 32 33 31 2e 30 20 .8231.0

0028: 69 6e 20 68 75 6e 67 61 in hunga

0030: 70 70 20 30 2e 30 2e 30 pp 0.0.0

0038: 2e 30 20 61 74 20 6f 66 .0 at of

0040: 66 73 65 74 20 30 30 30 fset 000

0048: 30 30 30 30 30 00000

AND

Event Type: Error

Event Source: Application Hang

Event Category: (101)

Event ID: 1002

Date: 12/3/2008

Time: 3:01:44 PM

User: N/A

Computer: JXXX

Description:

Hanging application Dynamics.exe, version 10.0.313.0, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.



For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 48 61 6e 67 ion Hang

0010: 20 20 44 79 6e 61 6d 69 Dynami

0018: 63 73 2e 65 78 65 20 31 cs.exe 1

0020: 30 2e 30 2e 33 31 33 2e 0.0.313.

0028: 30 20 69 6e 20 68 75 6e 0 in hun

0030: 67 61 70 70 20 30 2e 30 gapp 0.0

0038: 2e 30 2e 30 20 61 74 20 .0.0 at

0040: 6f 66 66 73 65 74 20 30 offset 0

0048: 30 30 30 30 30 30 30 0000000

What can I do to fix this?

She is running Office 2003 on Windows XP Pro and both have the most current
SPs.

Thank you
 

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