R
Razor7Tech
Hello--
We have a client that has a fast, dual core CPU and 2 GB of RAM that when
she has Excel, Outlook and Dynamics GP 10 open at once, they all hang and we
have to do a dirty shutdown of her computer.
Here are the details of the event logs. There were more, but they all pretty
much said the same things.
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 12/3/2008
Time: 3:04:23 PM
User: N/A
Computer: JXXX
Description:
Hanging application WINWORD.EXE, version 11.0.8227.0, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 57 49 4e 57 4f 52 WINWOR
0018: 44 2e 45 58 45 20 31 31 D.EXE 11
0020: 2e 30 2e 38 32 32 37 2e .0.8227.
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000
AND
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 12/3/2008
Time: 3:01:51 PM
User: N/A
Computer: JXXX
Description:
Hanging application EXCEL.EXE, version 11.0.8231.0, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 45 58 43 45 4c 2e EXCEL.
0018: 45 58 45 20 31 31 2e 30 EXE 11.0
0020: 2e 38 32 33 31 2e 30 20 .8231.0
0028: 69 6e 20 68 75 6e 67 61 in hunga
0030: 70 70 20 30 2e 30 2e 30 pp 0.0.0
0038: 2e 30 20 61 74 20 6f 66 .0 at of
0040: 66 73 65 74 20 30 30 30 fset 000
0048: 30 30 30 30 30 00000
AND
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 12/3/2008
Time: 3:01:44 PM
User: N/A
Computer: JXXX
Description:
Hanging application Dynamics.exe, version 10.0.313.0, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 44 79 6e 61 6d 69 Dynami
0018: 63 73 2e 65 78 65 20 31 cs.exe 1
0020: 30 2e 30 2e 33 31 33 2e 0.0.313.
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000
What can I do to fix this?
She is running Office 2003 on Windows XP Pro and both have the most current
SPs.
Thank you
We have a client that has a fast, dual core CPU and 2 GB of RAM that when
she has Excel, Outlook and Dynamics GP 10 open at once, they all hang and we
have to do a dirty shutdown of her computer.
Here are the details of the event logs. There were more, but they all pretty
much said the same things.
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 12/3/2008
Time: 3:04:23 PM
User: N/A
Computer: JXXX
Description:
Hanging application WINWORD.EXE, version 11.0.8227.0, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 57 49 4e 57 4f 52 WINWOR
0018: 44 2e 45 58 45 20 31 31 D.EXE 11
0020: 2e 30 2e 38 32 32 37 2e .0.8227.
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000
AND
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 12/3/2008
Time: 3:01:51 PM
User: N/A
Computer: JXXX
Description:
Hanging application EXCEL.EXE, version 11.0.8231.0, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 45 58 43 45 4c 2e EXCEL.
0018: 45 58 45 20 31 31 2e 30 EXE 11.0
0020: 2e 38 32 33 31 2e 30 20 .8231.0
0028: 69 6e 20 68 75 6e 67 61 in hunga
0030: 70 70 20 30 2e 30 2e 30 pp 0.0.0
0038: 2e 30 20 61 74 20 6f 66 .0 at of
0040: 66 73 65 74 20 30 30 30 fset 000
0048: 30 30 30 30 30 00000
AND
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 12/3/2008
Time: 3:01:44 PM
User: N/A
Computer: JXXX
Description:
Hanging application Dynamics.exe, version 10.0.313.0, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 44 79 6e 61 6d 69 Dynami
0018: 63 73 2e 65 78 65 20 31 cs.exe 1
0020: 30 2e 30 2e 33 31 33 2e 0.0.313.
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000
What can I do to fix this?
She is running Office 2003 on Windows XP Pro and both have the most current
SPs.
Thank you