Why does it say my Microsoft Office software is not genuine?

[JoshP]

I tried to download a Word template on-line, but I got a message saying my
Microsoft Office 2007 is not genuine. I ran the software validation on the
Microsoft Genuine Software Website, and it said my software IS genuine! What
is going on?

I'm running Office Student/Home edition, 2007. I bought it at Office Depot.
I also ran the diagnostic tool in Word and it said everything is running fine.

Thanks

 

[Milly Staples [MVP - Outlook]]

When you check the details, what application does it say is failing? What happens if you follow the instructions?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, JoshP asked:

| I tried to download a Word template on-line, but I got a message
| saying my Microsoft Office 2007 is not genuine. I ran the software
| validation on the Microsoft Genuine Software Website, and it said my
| software IS genuine! What is going on?
|
| I'm running Office Student/Home edition, 2007. I bought it at Office
| Depot.
| I also ran the diagnostic tool in Word and it said everything is
| running fine.
|
| Thanks

 

[JoshP]

When you check the details, what application does it say is failing? What happens if you follow the instructions?

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, JoshP asked:

| I tried to download a Word template on-line, but I got a message
| saying my Microsoft Office 2007 is not genuine. I ran the software
| validation on the Microsoft Genuine Software Website, and it said my
| software IS genuine! What is going on?
|
| I'm running Office Student/Home edition, 2007. I bought it at Office
| Depot.
| I also ran the diagnostic tool in Word and it said everything is
| running fine.
|
| Thanks

It doesn't say any application is failing. I did follow the instructions,
and the Genuine Microsoft Software website says that my system has been
validated.

 

[husseinmoha]

I have same problem

and it going to unistall office, if i follow the instructions

 

[Bob I]

This thread is closed. Please start your own thread stating particulars
relating to the issue you have, version, service pack, where you got the
software, etc.