G
GomezRA
I've reinstalled Office XP about 4 times now in the last 5
months for a recurring problem that we just can't figure
out. Here is the scenario:
1. We did a full install from the CD with the "Run All
From My Computer" option. (This install is for an
application server, where users connect via Terminal
Services and use the applications they require.) The
install completes with no errors. When users try to
connect, the applications work fine. After an unspecified
amount of time, when users try to use an application, the
windows installer tries to install a "feature" (It doesn't
say what it's trying to load.). It then asks for the CD
and to install the feature. The actual server is in a
closed data-center, so this became impractical to do on a
regular basis (and it didn't always fiind the file it was
looking for). So we tried a reinstall with the same
results.
2. To avoid having to keep going to the Data-center
several times a day, we copied the entire CD (including
hidden files) to one of the hard drives on the same
server. We then did a complete uninstall and reinstall
from the hard drive. Once again, installation was
uneventful and users were able to use the applications.
(This was about a month ago). Today we are back to where
we were before. Users cannot use the applications due to
the installer installing a "feature". It is unable to
locate the required files. I can locate the files using
the browse option, but the installation fails every time.
Sometimes the dialog box says it can't find file xxx which
includes the full path from the original installation
location (says a network resource is not available, the
files are on the local machine). I can find the file at
the location specified, but the installer cannot.
Short of having to remove/reinstall Office XP Pro monthly,
is there a solution to this problem that we are
overlooking?
Any an all help would be greatly appreciated.
months for a recurring problem that we just can't figure
out. Here is the scenario:
1. We did a full install from the CD with the "Run All
From My Computer" option. (This install is for an
application server, where users connect via Terminal
Services and use the applications they require.) The
install completes with no errors. When users try to
connect, the applications work fine. After an unspecified
amount of time, when users try to use an application, the
windows installer tries to install a "feature" (It doesn't
say what it's trying to load.). It then asks for the CD
and to install the feature. The actual server is in a
closed data-center, so this became impractical to do on a
regular basis (and it didn't always fiind the file it was
looking for). So we tried a reinstall with the same
results.
2. To avoid having to keep going to the Data-center
several times a day, we copied the entire CD (including
hidden files) to one of the hard drives on the same
server. We then did a complete uninstall and reinstall
from the hard drive. Once again, installation was
uneventful and users were able to use the applications.
(This was about a month ago). Today we are back to where
we were before. Users cannot use the applications due to
the installer installing a "feature". It is unable to
locate the required files. I can locate the files using
the browse option, but the installation fails every time.
Sometimes the dialog box says it can't find file xxx which
includes the full path from the original installation
location (says a network resource is not available, the
files are on the local machine). I can find the file at
the location specified, but the installer cannot.
Short of having to remove/reinstall Office XP Pro monthly,
is there a solution to this problem that we are
overlooking?
Any an all help would be greatly appreciated.