Why does Outlook 2002 ask for ie 4.01 at launch?

[John Marsh]

I have trawled and can't find an existing answer.
I have installed Outlook 2002 to use my Acer PDA. Never used it before. I
have Windows XP SP2 and Office 2000. When I launch Outlook it says it
requires IE 4.01 to run. I have IE 6 installed. I have uninstalled and
reinstalled Outlook and repaired it and reinstalled and repaired office. What
do I try next?
Any help greatly appreciated.

 

[neo [mvp outlook]]

This is a longshot, but open the registry editor and go to:

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Options\MSHTML\Inte­rnational


and look at the value shown for LastIEVersion. It should have a value of 5.


/neo



PS - You mention Outlook 2002 and Office 2000. It isn't good to mix and max
versions of Office components. In any event, in the key above, 9.0 is
Office 2000 and 10.0 is Office XP/2002. You should be able to adjust
accordingly.

 

[John Marsh]

Thanks NEO have tried as you suggested but in both 9.0 and 10.0 the value was
5 already.
Any other thoughts?

 

[Diane Poremsky [MVP]]

is it opening an installer dialog at the same time? I think Ol2000 had a
similar message - I wonder if has something to do with the upgrade. Was
outlook 2000 installed? Are you opening to the inbox or outlook today?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/



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[John Marsh]

Dear Diane thank you for your reply.
It does not appear to be opening any installer dialog.
I dont think Outlook 2000 was installed. I haven't used Outlook before now
and just installed 2002 from the disk which came with the PDA.
I don't know which part I am opening I am just double clicking Outlook. If I
right click I get some configure options.

is it opening an installer dialog at the same time? I think Ol2000 had a
similar message - I wonder if has something to do with the upgrade. Was
outlook 2000 installed? Are you opening to the inbox or outlook today?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/



Subscribe to Exchange Messaging Outlook newsletter:
(e-mail address removed)

I have trawled and can't find an existing answer.
I have installed Outlook 2002 to use my Acer PDA. Never used it before. I
have Windows XP SP2 and Office 2000. When I launch Outlook it says it
requires IE 4.01 to run. I have IE 6 installed. I have uninstalled and
reinstalled Outlook and repaired it and reinstalled and repaired office.
What
do I try next?
Any help greatly appreciated.

 

[neo [mvp outlook]]

Open regedit and go to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer

What are the values for:
Build
Version
W2kVersion

For an XP SP2 system that has all critical updates applied from windows
update, you should see...

62900.2180
6.0.2900.2180
6.0.2900.2180

 

[John Marsh]

neo
build says 1158
the other two are as you say
are we getting close?

 

[neo [mvp outlook]]

Change the build # to match what I supplied. Reboot. Try Outlook and let me
know the results.

 

[John Marsh]

Hey neo it launched. Excellent result thank you so much for your time! Bless
you!