Why does Outlook 2002 SP3 recieve repeat e-mails from my ISP? Exp.

[Versateo]

My Outlook 2002 SP3 recieves the same message from my ISP many times. I have
spoken to them and they say that Outlook is not sending a delete signal to
remove the e-mail from my ISP inbox. This does not happen to all my e-mail
only some. I have remove all my rules and have a standard send/recive option
over Broadband. Office 2002 SP3 install on a Windows XP SP2 platform.
Any help would be appreciated

 

[Jeff Stephenson [MSFT]]

My Outlook 2002 SP3 recieves the same message from my ISP many times. I have
spoken to them and they say that Outlook is not sending a delete signal to
remove the e-mail from my ISP inbox. This does not happen to all my e-mail
only some. I have remove all my rules and have a standard send/recive option
over Broadband. Office 2002 SP3 install on a Windows XP SP2 platform.
Any help would be appreciated

Do you have the "leave on server" option set for that account? If so,
Outlook won't delete the message from the server. It shouldn't be
downloading it again, though. When this happens, do you get *all* messages
redownloaded, or just a few of them?

 

[Versateo]

Jeff

Thank you for a fast response. Leave on server is not ticked. I recieve all
e-mails multiple times.

Regards

Alan Williams

 

[Jeff Stephenson [MSFT]]

Thank you for a fast response. Leave on server is not ticked. I recieve all
e-mails multiple times.

Wierd. Could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and post
the OPMLog.log file after you've done a few receives and gotten duplicates?

 

[Versateo]

Jeff

Sent .log file to your e-mail address but it bounced back unrecognised
address. Please advise.

 

[Jeff Stephenson [MSFT]]

Sent .log file to your e-mail address but it bounced back unrecognised
address. Please advise.

Post the logfile as a response to the thread - I don't use my real address
in posts, because I want to choose what I respond to rather than having
anybody that decides they want to communicate with someone at Microsoft
send me mail...

 

[Versateo]

I would prefer to send the file offline. I do not want everyone in the forum
to see the content, confidentiality etc. I will only send this file and not
use the e-mail address for any other reason. (e-mail address removed)