Why does Outlook 2003 crash every time an email is closed?

[Angry Badger]

Every time a mail is closed in Outlook 2003-whether I close it myself or the
program closes it (eg to move it to another folder)-the program quita
unexpectedly. Anyone have any ideas why?

 

[Roady [MVP]]

Not without any details.
What is the exact error?
What is being logged to the Event Viewer?

 

[Angry Badger]

It is the generic MS Error "This program has encountered a problem and needs
to close" etc.

Event viewer shows:

Faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53,
faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault
address 0x0013f264.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Clicking the link takes me to the help and support centre, which eventually
leads me here!

It is running on an Acer laptop (details available if required) which is
otherwise completely stable, and had no problems in running office 2000 (pre
format). Office 2003 is up to date. Please let me know if you need any more
info.

Thanks for your time.

 

[Roady [MVP]]

Could you copy the entire Event including the header? Just press the copy
button after opening the event.
What add-ins do you have installed? Does disabling them solve your issue?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
It is the generic MS Error "This program has encountered a problem and needs
to close" etc.

Event viewer shows:

Faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53,
faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault
address 0x0013f264.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Clicking the link takes me to the help and support centre, which eventually
leads me here!

It is running on an Acer laptop (details available if required) which is
otherwise completely stable, and had no problems in running office 2000 (pre
format). Office 2003 is up to date. Please let me know if you need any more
info.

Thanks for your time.

 

[Angry Badger]

Here you go:

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 03/09/2006
Time: 21:24:08
User: N/A
Computer: ACER-LAPTOP
Description:
Faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53,
faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault
address 0x0013f264.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 38 00 30 00 0...8.0.
0050: 31 00 30 00 2e 00 30 00 1.0...0.
0058: 20 00 34 00 33 00 64 00 .4.3.d.
0060: 31 00 36 00 64 00 35 00 1.6.d.5.
0068: 33 00 20 00 69 00 6e 00 3. .i.n.
0070: 20 00 75 00 6e 00 6b 00 .u.n.k.
0078: 6e 00 6f 00 77 00 6e 00 n.o.w.n.
0080: 20 00 30 00 2e 00 30 00 .0...0.
0088: 2e 00 30 00 2e 00 30 00 ..0...0.
0090: 20 00 30 00 30 00 30 00 .0.0.0.
0098: 30 00 30 00 30 00 30 00 0.0.0.0.
00a0: 30 00 20 00 66 00 44 00 0. .f.D.
00a8: 65 00 62 00 75 00 67 00 e.b.u.g.
00b0: 20 00 30 00 20 00 61 00 .0. .a.
00b8: 74 00 20 00 6f 00 66 00 t. .o.f.
00c0: 66 00 73 00 65 00 74 00 f.s.e.t.
00c8: 20 00 30 00 30 00 31 00 .0.0.1.
00d0: 33 00 66 00 32 00 36 00 3.f.2.6.
00d8: 34 00 0d 00 0a 00 4.....

This is a fresh install of Office 2003-nothing installed that didn't come on
the installation disc.

Could you copy the entire Event including the header? Just press the copy
button after opening the event.
What add-ins do you have installed? Does disabling them solve your issue?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
It is the generic MS Error "This program has encountered a problem and needs
to close" etc.

Event viewer shows:

Faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53,
faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault
address 0x0013f264.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Clicking the link takes me to the help and support centre, which eventually
leads me here!

It is running on an Acer laptop (details available if required) which is
otherwise completely stable, and had no problems in running office 2000 (pre
format). Office 2003 is up to date. Please let me know if you need any more
info.

Thanks for your time.

Not without any details.
What is the exact error?
What is being logged to the Event Viewer?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
Every time a mail is closed in Outlook 2003-whether I close it myself or
the
program closes it (eg to move it to another folder)-the program quita
unexpectedly. Anyone have any ideas why?

 

[Bluegate]

I have the exact same problem, Outlook starts and receives/sends email.
But when I open an email and then close it, Outlook crashes.

Pc is an Acer Veriton small form desktop.


Type gebeurtenis: Fout
Bron van gebeurtenis: Microsoft Office 11
Categorie van gebeurtenis: Geen
Gebeurtenis-ID: 1000
Datum: 8-9-2006
Tijd: 14:33:33
Gebruiker: n.v.t.
Computer: VRACER03
Beschrijving:
Faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53,
faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault
address 0x0013f530.

Zie Help en ondersteuning op http://go.microsoft.com/fwlink/events.asp voor
meer informatie.
Gegevens:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 38 00 30 00 0...8.0.
0050: 31 00 30 00 2e 00 30 00 1.0...0.
0058: 20 00 34 00 33 00 64 00 .4.3.d.
0060: 31 00 36 00 64 00 35 00 1.6.d.5.
0068: 33 00 20 00 69 00 6e 00 3. .i.n.
0070: 20 00 75 00 6e 00 6b 00 .u.n.k.
0078: 6e 00 6f 00 77 00 6e 00 n.o.w.n.
0080: 20 00 30 00 2e 00 30 00 .0...0.
0088: 2e 00 30 00 2e 00 30 00 ..0...0.
0090: 20 00 30 00 30 00 30 00 .0.0.0.
0098: 30 00 30 00 30 00 30 00 0.0.0.0.
00a0: 30 00 20 00 66 00 44 00 0. .f.D.
00a8: 65 00 62 00 75 00 67 00 e.b.u.g.
00b0: 20 00 30 00 20 00 61 00 .0. .a.
00b8: 74 00 20 00 6f 00 66 00 t. .o.f.
00c0: 66 00 73 00 65 00 74 00 f.s.e.t.
00c8: 20 00 30 00 30 00 31 00 .0.0.1.
00d0: 33 00 66 00 35 00 33 00 3.f.5.3.
00d8: 30 00 0d 00 0a 00 0.....

 

[Angry Badger]

Anyone have any ideas?

 

[Ben M. Schorr - MVP]

Aloha Angry,

Did you try running Detect & Repair? (Help menu)

-Ben-
Ben M. Schorr - MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm