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Message: [QUOTE="Mike, post: 4746554"] Hi, I've got Outlook installed as part of Office XP, with Service Pack 3. I installed the Personal Folders Backup tool from the officeupdate site, but when I start up Outlook, the Backup command does not show up in the menu. I've uninstalled/rebooted/re-installed, also tried an Office repair, and still no go. The troubleshooting help for the tool basically says that if this problem occurs, that you should re-install...nothing else. So, I'm at a loss here...short of re-formatting the drive, re-installing Windows and Office, is there actually a sane solution to this problem? [/QUOTE]