Why does Word XP crash when opening a Word 2003 w/ .jpg insert?

[dscott]

Our company uses .jpg logos. Half our users have been upgraded to Office
2003 and half are still using Office XP. When a 2003 user sends an
attachment to an XP user that contains the .jpg logo, upon opening XP goes
into a cycle of crashes. Is there a way to get around this?

 

[Bob Buckland ?:-\)]

Hi D.,

Is the graphic linked or included in the document?

Is the attachment being saved to disk first or opened from the email it's attached to?

What is the exact errors that occur and what version of Windows?

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Our company uses .jpg logos. Half our users have been upgraded to Office
2003 and half are still using Office XP. When a 2003 user sends an
attachment to an XP user that contains the .jpg logo, upon opening XP goes
into a cycle of crashes. Is there a way to get around this?>>