Why don't my RULES work ?

[John Dough]

I've been getting tons of spam the past few days, most of it purporting to
be security notices from Microsoft and stuff like that. Much of it uses the
same TO: address, like Inet Client, Mail Client, Net Receiver, etc. Also a
lot of it has been run through my ISP's screener and has a message about
something called brightmail virus screening in the body of the message.

I set up some rules in Entourage such as:

If message body contains brightmail delete message
Or
If only recipient contains Inet Client delete message
Etc (should I be using "only recipient" or "any to recipient")

YET I still am getting these emails. They end up in my junk mail box, but
are not being deleted. What is going on with these rules? They don't seem to
be functioning.

 

[Mickey Stevens]

The "Delete Message" action moves mail to the Deleted Items folder, but does
not delete it permanently from Entourage.

You might want to consider creating one junk mail rule and deleting the
one-criterion ones to avoid problems with order:
* Execute actions if any criteria are met
IF Message Body Contains Brightmail
IF Any To Recipient Contains Inet Client
(etc.)
THEN Delete Message

 

[Lyle Turner]

I'm having similar issues, and have consolidated two filters into one as
suggested. I've even deleted (not just disabled) ALL rules except the delete
one I created and I'm still having problems.

This only started happening recently, after applying the last 2 Office
updates, and adding a subject filter to take advantage of new SpamAssassin
tags applied by my ISP (both happened at about the same time.)

The odd thing is that the rule DOES seem to work sometimes automatically on
'Send & Receive' and will always work when I select email subject headers in
the inbox and manually select the specific rule to apply from the 'Apply
Rule' contextual menu.

BUT it never works if I select the subject headers and select 'All Rules'
(even though the delete rule is the only one there)

As far as I can tell out of the several 'if' conditions the one that doesn't
seem to work reliably is "If Subject contains: **JUNK**"
which is a tag placed by my ISP SpamAssasin Software.

Does that make sense?


Lyle

 

[Diane Ross]

I'm having similar issues, and have consolidated two filters into one as
suggested. I've even deleted (not just disabled) ALL rules except the delete
one I created and I'm still having problems.

Did you check your Mailing List Manager rules? They are rules too.