why fatal error during installation

[jaco44]

Anyone come accross this.
Occured after fault developed after attempting update.
Tried re-installing - produce fatal error
After much disatisfaction via website
Tried uninstalling & downloading standard office 2003
After running & expanding CAB files
fatal error.
I have reloaded WORD without problem

 

[Beth Melton]

In order to get a better understanding of what you are encountering we
need to know the exact error messages you encountered and what you
were attempting to update. I think it may be Office 2003 but please
verify the version of Office you are using.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[jaco44]

Message "fatal error during installation"
This occured after update using MS Office 2003 Pro.
AFter trying various fixes - return to last good installation - eventually
deleted this version of MS Office (I have original discs).
Tried installing trial version of MS Office 2003 standard after downloading
210mb cab files (office.exe)
When running this program - cab files expanded - and immediately the same
"fatal error during installation" occured.
Checking log files revealed info below.
error 0x80070002
Failed to create download for local caching
Failed to determine local cache info from Office Send Engine
Local Cache has failed. Enforcecache has been set

Have tried online suggestion of downloading safe version of setup.exe
-(entsetup.exe) - but after asking where I want files to extract to - same
happens.

Peter Jackson

 

[Beth Melton]

The exact error messages and what you were doing when the error
occured is very helpful.

I thought there was a KB article on this issue but I can't seem to
find it. But here's the solution to this error previously provided by
Sloan Crayton:

===================================
This a Local Install Source error in Setup. Have you previously
installed
any Office 2003 products? One cause of this error is the removal of
the
'path' registry key for products that use the Local Install Source
feature.

I have a KB article in the pipeline covering this error when
installing SP1.
I've pasted the information from the article below that may help you
resolve
this error.

This failure is caused by corruption in the Windows registry. A
registry key
that provides the path to the original installation source for the
Microsoft
Office 2003 product is missing. Some third party products that modify
the
Windows Registry will remove these registry keys.

Resolution/Workaround:

To correct the problem, it will be necessary to edit the registry
information in the following registry location ...

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\<Product
GUID>\Sources

There will be one or more download codes listed in this folder of the
Registry Editor. For each of these download codes, there should be a
registry key for the path. If these registry keys are missing, then
they
should be recreated with the path to the original installation source.

Follow the steps below to edit the registry ...

1. Launch the Registry Editor via the Start|Run line by inputting
'regedit'
in the edit box, and clicking <OK>.

2. Select the registy path identified above.

3. From the 'Edit' menu, select 'New|String Value'.

4. Replace 'New Value #1' with 'Path'.

5. Select 'Path', and double-click on it to display the 'Edit String'
dialog.

6. Type the installation source path into the 'Value Data' edit box.

7. Click on the <OK> button.

8. Repeat for each download code as needed.

9. Close the Registry Editor

Sloan Crayton
Microsoft
==============================

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Russone]

I could not find the complete string so just went as far as I could and then
added the string value "D:" since the installation disk is on that drive. I
get the fatal error when installing or trying to reinstall or repair. So now
what should I do? There is no error message when the installation fails.

 

[KIMMY K]

THANK YOU BETH!! I WAS GOING NUTS TRYING TO FIND A FIX FOR THIS. I FOLLOWED
YOUR INSTRUCTIONS EXACTLY AND IT WORKED! THANKS SO MUCH!

 

[Greg]

THANK YOU BETH!! I WAS GOING NUTS TRYING TO FIND A FIX FOR THIS. I FOLLOWED
YOUR INSTRUCTIONS EXACTLY AND IT WORKED! THANKS SO MUCH!

 

[Greg]

Hi guys! I have same problem. I follwed Sloan's idea and got stuck. Where do
I find these download codes and installation source paths from? I got as far
as opening the "Edit Dtring" box then went "Duh". I didn't know what to type
in?

Help