Why is Full File Installation Required?

[Bruce]

I just purchased and installed Office Professional 2003. It had SP 1 with
the CDs. When I went to check on additional updates, there were four
required. After downloading the updates, none installed successfully. (It
never asked for my Office CD) I then disabled my Virus protection and
accellerator as mentioned in their helpful reasons why it failed. I then
tried a full file install and that failed also. Finally, I installed the
updates one at a time in the full file version. Being on a dial-up modem,
this took forever.

Why doesn't the updates work like it should? Why doesn't it ask for my CD
like it mentions in the normal update mode? Will all of my future updates
have to be one at a time and full file? Any thoughts would be appreciated.
Thank you.

 

[Susan Ramlet]

Hi, Bruce,

Office 2003 has a new feature called the Local Installation Source that
creates a copy of key files on your hard drive so that the original CD is
not required for updates.

Did you look at this article and try the steps here? This might be helpful
on an ongoing basis, if you want to use Office Update automatic detection.

How to troubleshoot failures updating your Office installation from the
Office Update Web site:
http://support.microsoft.com/default.aspx?scid=kb;en-us;304498

The fact that you got all the updates installed is really the key.

You could also have tried the binary (not full file) updates one at a time,
which might save you some time in the future if you continue to have
problems with Office Update.

 

[Bruce]

Thanks for taking the time to answer. I give some of these a try. I still
believe it shouldn't be this difficult to update.