Why is Outlook not responding from the system tray?

[JP]

Operating Windows XP, home PC, not on a network. Have set Outlook icon to
always show in system tray. Right-clicking opens command menu dialog box
with option to "Open Outlook". Balloon tool tip opens stating Outlook is not
responding and provides brief, unclear instructions if I am using an Exchange
server e-mail account. I don't believe I am using an Exchange server e-mail
account. What needs to be done to make system tray Outlook icon functional
(be able to open Outlook from system tray)?

 

[Milly Staples [MVP - Outlook]]

How many instances of outlook.exe are running? If more than one, this is the problem. Close all instances and then open Outlook from your normal desktop/QL Bar shortcut.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, JP asked:

| Operating Windows XP, home PC, not on a network. Have set Outlook
| icon to always show in system tray. Right-clicking opens command
| menu dialog box with option to "Open Outlook". Balloon tool tip
| opens stating Outlook is not responding and provides brief, unclear
| instructions if I am using an Exchange server e-mail account. I
| don't believe I am using an Exchange server e-mail account. What
| needs to be done to make system tray Outlook icon functional (be able
| to open Outlook from system tray)?