why is outlook not retrieving the messages from my mailbox?

D

Delphine

I am not able to download and upload messages from/to outlook with my
mailbox. It is as if they were not communicating. And yet, I can see messages
sitting against my mailbox. But they are not being retrieved by Outlook.
Also, in outlook, everything seems fine: nothing anormal on the send/receive
message progress, and in account setting, I did test the setting, and the
test was all fine. When I send an email, there again, outlook seems to be
sending the email fine (it shows in sent box) but the message never reaches
the target address. No delivery failure report comes back to the mailbox
itself.
I don't know where to look, and what to do next. Can somebody help? Thank
you very much in advance.
 

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