Why won't docs open?

[GJM]

I had a hard drive failure, replaced the drive, reinstalled Windows XP and
Word 2003. Problem: when I click on a Word document to open it:
1) Windows installer box opens saying "preparing to install"
2) Microsoft Office Word box opens saying "The command cannot be performed
because a dialog box is open. Click OK, and then close open dialog boxes to
continue."
3) When I click OK, the Installer and the Microsoft Office Word box both
close and the document finally opens. However, this happens every time I try
to open a document. Also:
4) In "My Documents" when I click "File...New" there is no option to create
a new Microsoft Word document.
It's getting time consuming to go through this series of steps every time I
want to open, edit or create a Microsoft Word document. I've tried repairing
my installation using the Microsoft Word 2003 disk, but the problem persists.
What's wrong and how can I fix it? Thanks.

 

[GJM]

Thanks, but in fact there is only one account on the computer -- the
administrator account, which is mine. So I was logged in as administrator.
How can I fix the problem though?

 

[GJM]

I went to Microsoft.com and searched for "Windows Installer Cleanup utility"
but got nothing under that name. Here is the link to my search results:
http://www.microsoft.com/downloads/...0&sortCriteria=Popularity&sortOrder=Ascending

Is one of the items on this list the item you recommend, but perhaps under a
different name? If not, do you have a link for the Windows Installer Cleanup
utility? Thanks very much.

 

[Terry Farrell]

I just typed 'Windows installer cleanup utility' into Google and it was the
very first hit.

Microsoft's search engine(s) are crap: Google is your friend!

Terry