Why won't Outlook close as it is supposed to?

[Kolohe Wiz]

Whenever I close Outlook it remains running in the background (seen in task
manager) until I shut the system down. This just started happening and I also
can't receive email any longer. I've done a complete virus scan, adware scan
and spyware scan and there is nothing showing up in any of these. I have also
run detect & repair within Outlook. SInce I rely heavily on my email to
operate my business I need help ASAP.

TIA!

 

[DAVE]

Hi,
See attached article
http://support.microsoft.com/?kbid=196366
Rgrds,

 

[Milly Staples [MVP - Outlook]]

Some common reasons why Outlook will not shut down completely when you click
either the X or Exit:

1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support
for an alleged fix.
3. Franklin-Cover Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the background
to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and outgoing
mail.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Kolohe Wiz asked:

| Whenever I close Outlook it remains running in the background (seen
| in task manager) until I shut the system down. This just started
| happening and I also can't receive email any longer. I've done a
| complete virus scan, adware scan and spyware scan and there is
| nothing showing up in any of these. I have also run detect & repair
| within Outlook. SInce I rely heavily on my email to operate my
| business I need help ASAP.
|
| TIA!

 

[Rich]

Could an AntiSpam program (McAfee Spam Killer v 2.9.14.0) also cause this
same issue? And if so, is there a quick fix or work around?

 

[tabloei]

I have this exact problem and am pretty sure it's related to activesync. I
used to run activesync 3.7 and had this problem; it still persists in
activesync 4.1. I'm running outlook 2003. The support article deals only with
outlook 2000, is there a fix for 2003?

 

[Roady [MVP]]

Make sure you uncradle your PDA before closing Outlook. The other way around
is also true; first start Outlook before cradling your PDA.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
I have this exact problem and am pretty sure it's related to activesync. I
used to run activesync 3.7 and had this problem; it still persists in
activesync 4.1. I'm running outlook 2003. The support article deals only
with
outlook 2000, is there a fix for 2003?