why would a excel file sent with data open as grey screen

[Lynne]

Sent a excel file (.xls) containing data via email. Other contact opened
file sent and stated it opens as a grey screen, contains no data. This file
is updated and sent on a weekly basis, and this week he cannot successfully
open file.

 

[Dave Peterson]

Maybe the recipient can try this after opening the attachment (and seeing the
grey screen):

File|Print preview

If he can see stuff that would be printed, it sounds like the worksheet window
is just not visible in the application window.

In xl2003, I'd use:
Window|arrange|tiled
and resize the way I like.

=============

The next thing I'd try is to save the attachment to my local harddrive and open
it from there. If that works ok, then maybe this would fix the problem so that
the attachment could be opened directly in the email:

(saved from a previous post)

Sometimes one of these works when you're having trouble with double clicking on
the file in windows explorer:

Tools|Options|General|Ignore other applications (uncheck it)

--- or ---

Close Excel and
Windows Start Button|Run
excel /unregserver
then
Windows Start Button|Run
excel /regserver

The /unregserver & /regserver stuff resets some of the windows registry to
excel's factory defaults.