Window has problem and closes word

[Keith]

When using Word I type in a heading like Dear Sir or
Madem, up on doing this I get the message that Windows
has encountered a problem and must close. When looking
at the details it envolves winword.exe and mso9.dll.
I've checked the compatability of winword.exe, I've also
renamed both and tried to repair office. I've
uninstalled and reinstalled both office and my version of
XP Pro with no change. Any ideas?

 

[Suzanne S. Barnhill]

Since the problem seems to be with AutoText, presumably the cause is in
Normal.dot, which may be corrupted. See
http://www.mvps.org/word/FAQs/AppErrors/BlankDocNotBlank.htm for
instructions on finding and renaming it.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Terry Farrell]

Keith

To add to Suzanne's advice, I also recommend that you clear out the
abandoned temp files. The temp folder should be empty when all applications
are closed. It is normally found in Documents & Settings/Username/Local
Settings/Temp. From a cold restart, navigate to the folder and delete
everything that you find.

--
Terry Farrell - Word MVP


When using Word I type in a heading like Dear Sir or
Madem, up on doing this I get the message that Windows
has encountered a problem and must close. When looking
at the details it envolves winword.exe and mso9.dll.
I've checked the compatability of winword.exe, I've also
renamed both and tried to repair office. I've
uninstalled and reinstalled both office and my version of
XP Pro with no change. Any ideas?