Windows automatically shuts down when I start MS Word

[Selena Yuk]

Hi,

I'm using Windows XP on a desktop.
Recently, whenever I start MS Word, it automatically shuts
down my computer without any error message.

Nothing wrong happens when I start IE, Excel and Frontpage
tho'.

I tried updating Windows, activate firewall, virus scanned
with norton, and still couldn't fix it.

Can someone tell me what might have caused the problem and
how to fix it?

Thanks.

 

[Milly Staples [MVP - Outlook]]

Have you tried updating your video drivers?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


After searching google.groups.com and finding no answer
Selena Yuk <[email protected]> asked:

| Hi,
|
| I'm using Windows XP on a desktop.
| Recently, whenever I start MS Word, it automatically shuts
| down my computer without any error message.
|
| Nothing wrong happens when I start IE, Excel and Frontpage
| tho'.
|
| I tried updating Windows, activate firewall, virus scanned
| with norton, and still couldn't fix it.
|
| Can someone tell me what might have caused the problem and
| how to fix it?
|
| Thanks.

 

[Selena Yuk]

I just did, but the problem persists.

Thanks for the reply tho'

 

[mimac2225]

Best guess..is a truncated executable file..try uninstalling the word
programe..after backing up your files...then go to the dir..and delete
it..re-install the app. It's extream..but most times it works.

Pattie B.