Dear Matt,
From your description, I understand that you have reinstalled HP Colour
LaserJet 9500MFP printer driver from the HP website. Please let me know
whether you downloaded it from the link below:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lan
g=en&cc=us&prodTypeId=18972&prodSeriesId=212667&prodNameId=236248&swEnvOID=1
026&swLang=8&mode=2&taskId=135&swItem=ds-26467-1
Please Note: The third-party website discussed here is manufactured by a
company that is independent of Microsoft. We make no warranty, implied or
otherwise, regarding this website's performance or reliability.
In the meantime, please let me know whether the error occurs after we use
another printer.
On the other hand, I recommend we perform a Clean Boot on Windows XP system:
This method will help us determine if this issue is caused by a loading
program or service. Please perform the following steps:
a. Click Start and click Run, type "msconfig" in the Run box and press
Enter.
b. Click the "Services" tab, check the "Hide All Microsoft Services" box
and click "Disable All" (if it is not gray).
c. Click the "Startup" tab, click "Disable All" and click "OK".
Then, restart your computer. When the "System Configuration Utility" window
appears, please check the "Don't show this message or launch the System
Configuration Utility when Windows starts" box and click OK.
d. Test if the issue occurs in Clean Boot.
Note: Temporarily disabling the Startup Group only prevents the startup
programs from loading at startup. This shouldn't affect the system or other
programs. We may still manually run these programs later.
e. Please continue to monitor our issue in Clean Boot mode for one day.
To restore the computer to use a Normal Startup, repeat steps 1 above. Then
click Normal Startup on the General tab, click OK, and then restart the
computer.
Have a nice day.
Regards,
Steven Du
Microsoft Online Support
Microsoft Global Technical Support Center
Get Secure! -
www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: =?Utf-8?B?TWF0dHBz?= <
[email protected]>
| Subject: RE: Windows cannot print due to a problem with the current
printer
| Date: Wed, 19 Nov 2008 02:01:01 -0800
|
| Thanks Steven,
|
| I will give those KB's a try. However, I have already reinstalled the
driver
| from HP's website, reinstalled Office and XP on the affected machine.
|
| I don't think it is the printer as the problem only affects the user with
| Office Pro Plus, but at this stage I am willing to try anything. The
printer
| is an HP Colour LaserJet 9500MFP.
|
| Kind regards,
| Matt
|
| ""Steven Du"" wrote:
|
| >
| > Dear Matt,
| >
| > Regarding the "Current printer unavailable" error message, it is
possible
| > that the cause of the issue is at the printer side. Please perform the
| > steps in the following article to troubleshoot the issue:
| >
| > Advanced troubleshooting for network printing problems in Windows XP
| >
http://support.microsoft.com/default.aspx?scid=kb;EN-US;314073
| >
| > If the issue remains, I recommend we perform the steps in the following
| > article to uninstall Office 2007 and then reinstall it:
| >
| > How to uninstall the 2007 Office system if you cannot uninstall it by
using
| > the "Add or Remove Programs" feature
| >
http://support.microsoft.com/default.aspx?scid=kb;EN-US;928218
| >
| > In addition, please let me know the model of your printer and I will
try to
| > find a proper driver for you to reinstall the printer driver later.
| >
| > Have a nice day.
| >
| > Regards,
| >
| > Steven Du
| >
| > Microsoft Online Support
| > Microsoft Global Technical Support Center
| >
| > Get Secure! -
www.microsoft.com/security
| > ====================================================
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > ====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| >
| > --------------------
| >
| > | From: =?Utf-8?B?TWF0dHBz?= <
[email protected]>
| > | Subject: RE: Windows cannot print due to a problem with the current
| > printer
| > | Date: Mon, 17 Nov 2008 02:43:00 -0800
| >
| > |
| > | Hi Steven,
| > |
| > | The error message seems to have changed. We are now getting "Current
| > printer
| > | unavailable" and a list of installed printers is displayed. During
this
| > | message I can still print to any printer from Notepad. However,
Excel,
| > Word
| > | are all non responsive.
| > |
| > | Matt
| > |
| > | "Mattps" wrote:
| > |
| > | > Thank you Steven,
| > | >
| > | > I will try the steps mentioned in the KB. I have already tried
deleting
| > the
| > | > Word data key but it had no affect. It does appear to be a
corrupted
| > document
| > | > as a reboot will cure the problem and the same document can then be
| > printed.
| > | > I have renamed the Normal file and will monitor the problem.
| > | >
| > | > Matt
| > | >
| > | > ""Steven Du"" wrote:
| > | >
| > | > >
| > | > > Dear Matt,
| > | > >
| > | > > From your description, I understand that the print issue occurs
again.
| > | > >
| > | > > Before we go further, I recommend we perform the steps in the
| > following
| > | > > article to check whether they are helpful or not:
| > | > >
| > | > > How to troubleshoot printing problems in Word 2007 or in Word 2003
| > | > >
http://support.microsoft.com/default.aspx?scid=kb;EN-US;826862
| > | > >
| > | > > Have a nice day.
| > | > >
| > | > > Regards,
| > | > >
| > | > > Steven Du
| > | > >
| > | > > Microsoft Online Support
| > | > > Microsoft Global Technical Support Center
| > | > >
| > | > > Get Secure! -
www.microsoft.com/security
| > | > > ====================================================
| > | > > When responding to posts, please "Reply to Group" via your
newsreader
| > so
| > | > > that others may learn and benefit from your issue.
| > | > > ====================================================
| > | > > This posting is provided "AS IS" with no warranties, and confers
no
| > rights.
| > | > >
| > | > >
| > | > > --------------------
| > | > >
| > | > > From: =?Utf-8?B?TWF0dHBz?= <
[email protected]>
| > | > > Subject: RE: Windows cannot print due to a problem with the
current
| > printer
| > | > > Date: Wed, 12 Nov 2008 04:12:05 -0800
| > | > >
| > | > >
| > | > > Steven,
| > | > >
| > | > > The error occured this morning. I closed Word and re-ran using
the
| > /a
| > | > > switch. The file was opened and I tried to print but get the
error
| > message.
| > | > > I changed the printer to the XPS document writer. Word hangs and
the
| > title
| > | > > of the print dialog changes to "Not responding".
| > | > >
| > | > > ""Steven Du"" wrote:
| > | > >
| > | > > >
| > | > > > Hello Matt,
| > | > > >
| > | > > > Thank you for your update.
| > | > > >
| > | > > > I understand that the error is intermittent. Please try the
steps
| > I
| > | > > > provided when it is convenient for you. If you need further
| > assistance
| > | > > on
| > | > > > this issue, please feel free to post your questions in the
| > community. We
| > | > > > are glad to be of assistance.
| > | > > >
| > | > > > Regards,
| > | > > >
| > | > > > Steven Du
| > | > > >
| > | > > > Microsoft Online Support
| > | > > > Microsoft Global Technical Support Center
| > | > > >
| > | > > > Get Secure! -
www.microsoft.com/security
| > | > > > ====================================================
| > | > > > When responding to posts, please "Reply to Group" via your
| > newsreader so
| > | > > > that others may learn and benefit from your issue.
| > | > > > ====================================================
| > | > > > This posting is provided "AS IS" with no warranties, and
confers
| > no
| > | > > rights.
| > | > > >
| > | > > >
| > | > > > --------------------
| > | > > >
| > | > > > From: =?Utf-8?B?TWF0dHBz?= <
[email protected]>
| > | > > > Subject: RE: Windows cannot print due to a problem with the
| > current
| > | > > printer
| > | > > > Date: Thu, 30 Oct 2008 05:12:04 -0700
| > | > > >
| > | > > >
| > | > > > Steven,
| > | > > >
| > | > > > Thank you. The error is intermittant, so as soon as it occurs
| > again I
| > | > > will
| > | > > > follow the steps you have outlined. However, if it was a
corrupt
| > | > > printer
| > | > > > driver, surely it would affect all the other users using the
same
| > | > > printer
| > | > > > and
| > | > > > all applications that are trying to print on the troublesome
| > | > > workstation.
| > | > > >
| > | > > > Matt
| > | > > >
| > | > > > ""Steven Du"" wrote:
| > | > > >
| > | > > > >
| > | > > > > Dear Matt,
| > | > > > >
| > | > > > > From your description, I understand that there are some
errors
| > | > > appearing
| > | > > > > when printing in Word 2007 and Excel 2007. The error does
not
| > occur
| > | > > when
| > | > > > > printing in Wordpad or Notepad. In addition, you have
| > reinstalled
| > | > > Office
| > | > > > > 2007 and Windows XP x64 system.
| > | > > > >
| > | > > > > It is possible that our issue is due to the printer driver
or
| > third
| > | > > > party
| > | > > > > add-ins because all corrupted files of Office 2007 or
Windows
| > XP
| > | > > should
| > | > > > > have been repaired after reinstalling them. To avoid any
| > confusion, I
| > | > > > > recommend we focus on Word 2007 firstly. Please follow the
| > steps
| > | > > below
| > | > > > to
| > | > > > > troubleshoot the issue:
| > | > > > >
| > | > > > > 1. Click Start menu.
| > | > > > > 2. In the Run box, type: "Winword /a" (without the
quotation
| > marks).
| > | > > > > Notes: There is a space character between Winword and the
| > forward
| > | > > slash
| > | > > > (/).
| > | > > > > 3. Press Enter.
| > | > > > > 4. After the Word program is opened, please open a file in
Word
| > 2007.
| > | > > > > 5. Please click Print option to check whether the error
appears
| > again
| > | > > or
| > | > > > > not.
| > | > > > >
| > | > > > > If the error appears again, I assume Office Document
Imaging is
| > | > > > installed
| > | > > > > on the computer and please follow the steps below:
| > | > > > >
| > | > > > > 6. On the Print settings, under Pinter, please change the
| > printer to
| > | > > > Office
| > | > > > > Document Image Writer.
| > | > > > > 7. Click OK to check whether the error occurs or not.
| > | > > > >
| > | > > > > If the same error occurs, please also help me to capture a
| > screenshot
| > | > > of
| > | > > > > the error message:
| > | > > > >
| > | > > > > a. Press the Print Screen key (PrtScn) on your keyboard.
| > | > > > > b. Click the 'Start' menu.
| > | > > > > c. Type 'mspaint' in the Run box and Press Enter.
| > | > > > > d. In the Paint program, click the 'Edit' menu, click
'Paste',
| > click
| > | > > the
| > | > > > > 'File' menu, and click 'Save'.
| > | > > > > e. The 'Save As' dialogue box will appear. Type a file name
in
| > the
| > | > > 'File
| > | > > > > name:' box, for example: 'screenshot'.
| > | > > > > f. Make sure 'JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)' is selected
in
| > the
| > | > > 'Save
| > | > > > as
| > | > > > > type' box, click "Desktop" on the left pane and then click
| > 'Save'.
| > | > > > >
| > | > > > > Please send this saved JPEG file to my email account at
| > | > > > > (e-mail address removed)
| > | > > > >
| > | > > > > Regards,
| > | > > > >
| > | > > > > Steven Du
| > | > > > >
| > | > > > > Microsoft Online Support
| > | > > > > Microsoft Global Technical Support Center
| > | > > > >
| > | > > > > Get Secure! -
www.microsoft.com/security
| > | > > > > ====================================================
| > | > > > > When responding to posts, please "Reply to Group" via your
| > newsreader
| > | > > so
| > | > > > > that others may learn and benefit from your issue.
| > | > > > > ====================================================
| > | > > > > This posting is provided "AS IS" with no warranties, and
| > confers no
| > | > > > rights.
| > | > > > >
| > | > > > >
| > | > > > > --------------------
| > | > > > >
| > | > > > > From: =?Utf-8?B?TWF0dHBz?= <
[email protected]>
| > | > > > > Subject: Windows cannot print due to a problem with the
| > current
| > | > > printer
| > | > > > set
| > | > > > > Date: Wed, 29 Oct 2008 06:04:01 -0700
| > | > > > >
| > | > > > >
| > | > > > > Client OS: XP Pro x64
| > | > > > > Office 2007 Professional Plus
| > | > > > >
| > | > > > > All updates applied. I get this error message on an
| > intermittent
| > | > > basis
| > | > > > > when
| > | > > > > I try and print from Word 2007, Excel does the same but
gives
| > a
| > | > > slight
| > | > > > > different error message. When the problem occurs I can
still
| > print
| > | > > to
|
