Windows Compatibility Problem - Concatenated Words Related to TrackChanges

[Nigel]

I'm working on a document with a client who is running Windows Vista
and Office 2007. I created a document, switched on track changes, sent
the doc to the client, and then edited the doc when it came back to me
with changes. After editing, I accepted all changes in the document,
saved the document with a new name, and then sent it back to the
client. From my perspective, everything in the new version of the
document looks OK. However, when my client looks at the document, he
sees occasional concatenated words (for example "expose the units"
appears as "exposethe units"). The concatenated words appear to be
connected to previously tracked changes. But not all changes resulted
in concatenated words.

If I copy the problematic document to Windows XP, running in Parallels
Desktop on my Mac, and then open the document with Word 2004, I also
see the concatenated words. But, back in OS X, if I save the original
file to Word 97 - 2004 format, the problem goes away (both on
Parallels/XP and on Vista).

I also tried creating a brand new document and copying the text from
the problem document into the new doc (all apart from the last few
spaces at the end of the last para). But this didn't resolve the
problem.

Any thoughts on what could be happening? Is this a known bug?

Thanks,

Nigel

 

[Nigel]

I'm working on a document with a client who is running Windows Vista
and Office 2007. I created a document, switched on track changes, sent
the doc to the client, and then edited the doc when it came back to me
with changes. After editing, I accepted all changes in the document,
saved the document with a new name, and then sent it back to the
client. From my perspective, everything in the new version of the
document looks OK. However, when my client looks at the document, he
sees occasional concatenated words (for example "expose the units"
appears as "exposethe units"). The concatenated words appear to be
connected to previously tracked changes. But not all changes resulted
in concatenated words.

If I copy the problematic document to Windows XP, running in Parallels
Desktop on my Mac, and then open the document with Word 2004, I also
see the concatenated words. But, back in OS X, if I save the original
file to Word 97 - 2004 format, the problem goes away (both on
Parallels/XP and on Vista).

I also tried creating a brand new document and copying the text from
the problem document into the new doc (all apart from the last few
spaces at the end of the last para). But this didn't resolve the
problem.

Any thoughts on what could be happening? Is this a known bug?

Thanks,

Nigel

Has nobody else experienced this problem?

Nigel

 

[Daiya Mitchell]

Other people have seen it, it's a known issue, MS knows about it and is
working on it---but that didn't seem like a very helpful response to
post. I was hoping someone else knew better.

Have you installed SP1 already? (Note: there's an issue with
double-clicking email attachments post SP1 that lots of people are mad
about). I'm pretty sure that is the same bug the Word developer here is
discussing;
http://blogs.msdn.com/rick_schaut/archive/2008/01/31/craig-s-bug.aspx
and the timing would make me think the fix should have been included in
SP1, but I'm not totally sure, haven't checked the SP1 description, and
the SP1 description isn't 100% complete anyhow.

 

[Nigel]

Other people have seen it, it's a known issue, MS knows about it and is
working on it---but that didn't seem like a very helpful response to
post. I was hoping someone else knew better.

Have you installed SP1 already? (Note: there's an issue with
double-clicking email attachments post SP1 that lots of people are mad
about).  I'm pretty sure that is the same bug the Word developer here is
discussing;http://blogs.msdn.com/rick_schaut/archive/2008/01/31/craig-s-bug.aspx
and the timing would make me think the fix should have been included in
SP1, but I'm not totally sure, haven't checked the SP1 description, and
the SP1 description isn't 100% complete anyhow.

Thanks Daiya. That was a helpful post I did search through the
forum but with the wrong string. Should have tried "missing spaces"
instead of "joined words."

I have installed SP1 but no luck with a fix. Right now, I'm saving to
Word 97 - 2004 format when sending material to clients, so I have a
work around.

Nigel

 

[Nigel]

I'm still getting the joined words - missing spaces - compatibility
bug when sharing Word 2008 .docx documents with Windows users. I'm
using the latest version of Word 2008 - 12.2.2 (080522). I know this
bug was supposed to have been fixed in the last update. Does anybody
have any updated information on what is going on?

Thanks,

Nigel

 

[John McGhie]

Hi Nigel:

No, not really. The "bug" was fixed, but documents that were created before
the fix may still contain the problem.

If that's not the case for you, then please email me a copy of a document
that does it and I will send it in for you.

If you send a document, please give details of how, when, and on what it was
originally created. Particularly if there were templates or PCs involved


Cheers

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]