Windows Desktop Search 4 not indexing Outlook

[MValpreda]

Sorry if this is the wrong forum, but this is the issue I am having an issue
with users with Outlook 2003 and Windows Desktop Search 4.0 not indexing
their mailboxes. Users are on Exchange (2003 + SP2), non-cached, no PST or
anything like that.

I check the options in WDS4 and see that Outlook is selected and it says
indexing is complete. Anyone have any ideas?

 

[Diane Poremsky [MVP]]

is the mailbox or pst selected in outlook's tools, options, search options?
have you tried rebuilding the index (from the control panel's index dialog)

--
Diane Poremsky [MVP - Outlook]



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[MValpreda]

Yes, it is selected. It also shows up under "Index these locations" There are
no PST or personal folders.

I am re-indexing now to see what happens. Outlook is also open when I am
attempting to index as well.

I have this issue with 2 users and they were both originally set up with
Exchange using cached mode, but their mailboxes were too big and too slow for
cached mode so I went to non-cached mode. They were using WDS3 and when I
made the change from cached to non-cached it stopped indexing new
emails.....so I upgraded. Still fighting this.....

Is there any option on Exchange that might need to be selected or something?

is the mailbox or pst selected in outlook's tools, options, search options?
have you tried rebuilding the index (from the control panel's index dialog)

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Sorry if this is the wrong forum, but this is the issue I am having an
issue
with users with Outlook 2003 and Windows Desktop Search 4.0 not indexing
their mailboxes. Users are on Exchange (2003 + SP2), non-cached, no PST or
anything like that.

I check the options in WDS4 and see that Outlook is selected and it says
indexing is complete. Anyone have any ideas?

 

[MValpreda]

Even went as far as removing WDS4 and installing WDS3. No luck. Is there
something special about Exchange and non-cached mode?

 

[Diane Poremsky [MVP]]

Exchange uses the indexing service that runs on the server.

Did you set a policy to not search non-cached mailboxes?
http://support.microsoft.com/kb/938221 its about v2 and 3, but may give you
some clues about your problem.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Yes, it is selected. It also shows up under "Index these locations" There
are
no PST or personal folders.

I am re-indexing now to see what happens. Outlook is also open when I am
attempting to index as well.

I have this issue with 2 users and they were both originally set up with
Exchange using cached mode, but their mailboxes were too big and too slow
for
cached mode so I went to non-cached mode. They were using WDS3 and when I
made the change from cached to non-cached it stopped indexing new
emails.....so I upgraded. Still fighting this.....

Is there any option on Exchange that might need to be selected or
something?

is the mailbox or pst selected in outlook's tools, options, search
options?
have you tried rebuilding the index (from the control panel's index
dialog)

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

Sorry if this is the wrong forum, but this is the issue I am having an
issue
with users with Outlook 2003 and Windows Desktop Search 4.0 not
indexing
their mailboxes. Users are on Exchange (2003 + SP2), non-cached, no PST
or
anything like that.

I check the options in WDS4 and see that Outlook is selected and it
says
indexing is complete. Anyone have any ideas?

 

[MValpreda]

Indexing service on the Exchange server was disabled. I have enabled it and
started it.

I was looking at that KB article and it appears that WDS does NOT search
non-cached mailboxes by design.

"When you disable Cached Exchange Mode in Outlook, WDS 3.0 does not index
the mailbox that you use to access the Delegate Access feature. However, this
behavior may affect the performance of the Microsoft Exchange Server
computer. By default, WDS 3.0 does not index uncached mailboxes."

So how do I get it to index a non-cached mailbox?

 

[MValpreda]

Unless I am missing something, WDS4 only seems to index Outlook if it's
Exchange cached mode or a local PST file. Kind of silly.

 

[Andy]

I've had to use cached mode because I'm also indexing a substantial public
folder and my additional mailboxes are greyed out.
Admittedly this *is* a step up from the previous version which didn't
acknowledge their existence at all but I see a "indexing of this email store
has been disabled by the system administrator" message with them. If I've
cached them locally - why can't I index them?

(OL2k7 on XPpro/SP3 with Exch:2003)

 

[Duncan McC]

I've had to use cached mode because I'm also indexing a substantial public
folder and my additional mailboxes are greyed out.
Admittedly this *is* a step up from the previous version which didn't
acknowledge their existence at all but I see a "indexing of this email store
has been disabled by the system administrator" message with them. If I've
cached them locally - why can't I index them?

(OL2k7 on XPpro/SP3 with Exch:2003)

I think you should check with your network admin to see if Group Policy
has been applied on your domain to effect that (and maybe other) Windows
Search options.