windows excel &word 2003 pro save as command not responding

[Armando Robles V.]

Windows excel and word 2003 pro when I try to use save as command are not
responding. the programs are hanging.
The windows is XP PRO verion 2002 service pack 2 and the OFFICCE is pro,
pentium mobil intel 4 3.21 GHs 1.00 GB Ram

 

[Biff]

Hi!

There has been a problem with a Windows update patch recently.

Read this entire thread:

http://tinyurl.com/qlysg

Biff

 

[Armando Robles V.]

Hi Biff thanks for your respinse.
I read what you wrote but I do not how I can do it. could you be so kind to
help me on this issue.
I made a search and I found 4 files verclid.exe, one of them is prefech and
the other is locate in the windows system 32, the others 2 are in windows
software distribution\download\73a765a7ebf2e1b5a6655f2bb798b30f\sp2gdr;
c:windows\softwaredistribution\download\73a765a7ebf21b5a6655f2bb798b30f\sp2qfe

I made another search about KB908531 you mentiones in your response and I
tried to delete but the software tell me if KB908531 is removed these
programs might not run properly [security update windows xp KB911562 and
912821] do you want to conyinue? yes or not.
Thanks in advance for your time
Armando

 

[Biff]

I made a search and I found 4 files verclid.exe, one of them is prefech

Don't rename the prefetch file but rename all the others. Make sure you
remember what you do so that at some point when MS puts out a patch for the
patch (LOL!) you can restore things to their original state. Maybe create a
little description of what you did in a Notepad text file just as a
reminder.

Biff

Hi Biff thanks for your respinse.
I read what you wrote but I do not how I can do it. could you be so kind
to
help me on this issue.
I made a search and I found 4 files verclid.exe, one of them is prefech
and
the other is locate in the windows system 32, the others 2 are in windows
software distribution\download\73a765a7ebf2e1b5a6655f2bb798b30f\sp2gdr;
c:windows\softwaredistribution\download\73a765a7ebf21b5a6655f2bb798b30f\sp2qfe

I made another search about KB908531 you mentiones in your response and I
tried to delete but the software tell me if KB908531 is removed these
programs might not run properly [security update windows xp KB911562 and
912821] do you want to conyinue? yes or not.
Thanks in advance for your time
Armando

Hi!

There has been a problem with a Windows update patch recently.

Read this entire thread:

http://tinyurl.com/qlysg

Biff

 

[Peo Sjoblom]

I would probably create a restore point, then do the registry option

--

Regards,

Peo Sjoblom

Excel 95 - Excel 2007
Nothwest Excel Solutions
www.nwexcelsolutions.com
"It is a good thing to follow the first law of holes;
if you are in one stop digging." Lord Healey

I made a search and I found 4 files verclid.exe, one of them is prefech

Don't rename the prefetch file but rename all the others. Make sure you
remember what you do so that at some point when MS puts out a patch for
the patch (LOL!) you can restore things to their original state. Maybe
create a little description of what you did in a Notepad text file just as
a reminder.

Biff

Hi Biff thanks for your respinse.
I read what you wrote but I do not how I can do it. could you be so kind
to
help me on this issue.
I made a search and I found 4 files verclid.exe, one of them is prefech
and
the other is locate in the windows system 32, the others 2 are in windows
software distribution\download\73a765a7ebf2e1b5a6655f2bb798b30f\sp2gdr;
c:windows\softwaredistribution\download\73a765a7ebf21b5a6655f2bb798b30f\sp2qfe

I made another search about KB908531 you mentiones in your response and I
tried to delete but the software tell me if KB908531 is removed these
programs might not run properly [security update windows xp KB911562 and
912821] do you want to conyinue? yes or not.
Thanks in advance for your time
Armando

Hi!

There has been a problem with a Windows update patch recently.

Read this entire thread:

http://tinyurl.com/qlysg

Biff

message Windows excel and word 2003 pro when I try to use save as command are
not
responding. the programs are hanging.
The windows is XP PRO verion 2002 service pack 2 and the OFFICCE is
pro,
pentium mobil intel 4 3.21 GHs 1.00 GB Ram