Windows had to close message when I close Word

[Deej Hernandez]

I recently had to have my hard drive reformatted due to a virus. I am
running Windows XP Home Edition and ever since I reinstalled Office 2007
every time I close Word I get a message that says "Microsoft Office Word has
encountered a problem and needs to close. We are sorry for the
inconvenience." Every once in a while when I try to save something it will
start running the setup as well.

Can anyone tell me how to fix this? It gets downright irritating having to
tell Office Word constantly not to save and try to recover my work since I
already saved it and I'm the one exiting.

 

[Terry Farrell]

There are many causes but this is the most likely:

That's a symptom of a Word Data Key corruption - usually because Word has
been running when updates are installed.

Run Regedit and expand by double-clicking to the key below. With DATA
selected, press DELETE. Word will automatically recreate a new key when it
is restarted.

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

Symptoms of Data Key corruption include:

• The mouse does not work when you use Word.
• You cannot open a Word document from the Search window in Windows
Vista.
• You cannot open a Word document from Windows Desktop Search.
• Word crashes when you try to start or exit Word.
• Word crashes when you open the Open dialog box.
• Word crashes when you save a document.
• Word crashes when you close a document.

If you feel uncomfortable editing the registry yourself, Microsoft have a
fix that will do this for you.
http://support.microsoft.com/kb/940791 and press FixIt