windows installer error 1635

[alice]

I have been trying to use MS help in Office programmes and I get an error
reading 'eindows installer error 1635' Any ideas how to sort it out please?
Also unable to unistall to reinstall, or repair installlation.

 

[Herb Tyson [MVP]]

According to:

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/msi/setup/error_codes.asp

The error code means:

ERROR_PATCH_PACKAGE_OPEN_FAILED

1635


This patch package could not be opened. Verify that the patch package
exists and is accessible, or contact the application vendor to verify that
this is a valid Windows Installer patch package.


I can't find much about this. You might see if the following helps:

http://www.appdeploy.com/faq/msi_errors/detail.asp?id=42

 

[alice]

I Looked at the site that Herb suggested but it refers to XP plus. As far as
I know I dont have XP plus. How would I acertain if I actually do?
thanks