windows installer problem??

C

CJ

Hi,
When trying to uninstall office 2000 I receive the
following error message "this patch package could not be
opened. verify that the patch package exists and that you
can access it, or contact the application vendor to verify
that this is a valid windows installer patch package"

Any ideas on how i can fix this? Thanks...

CJ
 
C

CJ

Thanks but that package is only good for Microsoft Windows
Installer versions earlier than 2.0 and version 2.0 is
what I have. Any other suggestions? Thanks for your help.

CJ
 
B

Beth Melton

Hi CJ,

If you have WinXP then the download utility will not work for you.
However you can use the updated MSIZap version 2.0 but it has no UI
and you need to use a Command Prompt for it.

You can find it on the Windows XP CD at:
D:\SUPPORT\TOOLS\SUPPORT.CAB

If you don't have the CD then you can obtain the Windows Installer 2.0
SDK from (although it is a BIG download for a small file):
http://www.microsoft.com/msdownload/platformsdk/sdkupdate/

You also need the GUID for Office. This can be found in the Registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

Select each GUID until you find your version of Office in the Display
Name on the right. (Once found you can right-click the GUID and select
Rename to Copy it)

Then use a Command Prompt and navigate to the folder for MSIZap. If
you use MSIZap from the download the command would be similar to:

cd \Program Files\Microsoft SDK\Bin

The MSIZap command would look something like:
MSIZAP T {1080B04F-11E8-494E-9603-41168D4PF198}

To paste the GUID you previously copied click the system menu icon
(upper left corner) and you'll find Paste under the Edit menu.

Note that the product key used above is not for Office and is used
only as an example.


--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 

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