Windows Installer Runs Every Time Help Is Used on Windows Terminal Server or Windows 2000 Server

S

Steve Ahlers

I am running Citrix XP FR2 and Windows 2000 sp3
Windows Installer would run every time help was used in Word, Excel
etc.

The following key was missing from the registry. Once I added the key
the issue was resolved.

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Common\LanguageResources\ShowDates

Create a new string value and set the value to Off
 
S

Steve Ahlers

HKEY_CURRENT_USER

If the symptoms are the same as mine you should see in the Event
Viewer an event id 1004 - The resource
'HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Common\LanguageResources\ShowDates'
does not exist.

You also might want to check and make sure the key is not missing as
well at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\Terminal
Server\Install\Software\Microsoft\Office\9.0\Common

Even though it does not mention the ShowDates key you can also refer
to knowledgebase article
http://support.microsoft.com/default.aspx?scid=kb;en-us;274473

Thanks
Steve
 

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