Windows Installer runs when inserting clip art

[kelmel]

I have a computer that I tried to upgrade from Office 2003 to Office 2007.
The upgrade did not go smoothly and I ended up uninstalling Office 2003 and
doing a clean install of Office 2007. Now when I try to insert clip art in
Publisher the Windows Installer program starts running and freezes up my
computer. The same thing happens if I go to Clip Organizer and run
that....Windows Installer wants to run. Could this be something in the
registry? Thanks for any suggestions.

 

[Mary Sauer]

A couple of things to try.
Find mstore10.mgc and rename it to mstore10.old. It is in a folder similar to
this (hidden)
C:\Documents and Settings\>user name<\Application Data\Microsoft\Clip Organizer

The Organizer will create a new mstore10.mgc when you start it again.

Open the Organizer from start, Microsoft Office tools, when the Organizer opens,
tools, compact. If you are still getting the message, do a detect and repair
from start as well.

 

[Mary Sauer]

You might look at your firewall too. It could be blocking the Office site.

 

[kelmel]

Thanks, Mary....I will give this a try!

You might look at your firewall too. It could be blocking the Office site.

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

 

[dabears]

Did either of these solutions work?

Thanks, Mary....I will give this a try!