Windows Installer

[Jenneth]

Hi,

I'm running Windows 2000 professional (sp3) and was
infected with the msblast.exe worm. After installing the
patch and destroying the virus with antivirus software, I
can't open Office 2000 applications. I get the following
message:

This application must be installed to run. Please run
Setup from the location where you originally installed the
application.

The only option is to press "O.K."

When I try to reinstall Office 2000, I get the following
error message:

This patch package could not be opened. Verify that the
patch package exists and that you can access it, or
contact the application vendor to verify that this is a
valid Windows Installer patch package.

Again, the only option is to press "O.K."

I've also tried uninstalling the Office Suite, but I get
the same error message: "This patch package could not be
opened..."

Any help would be greatly appreciated.

Thank you,

J.

P.S. I've rebooted the computer several times already.

 

[Beth Melton]

You will need to zap the Windows Installer entry in the Registry and
reinstall Office.

Obtain the following utility and use it to remove only the reference
to Office. Once that is complete then you'll need to reinstall Office
to point the Windows Installer to your installation CD:

MS Installer Cleanup utility for Office 2000:
http://support.microsoft.com/?kbid=238413

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~
Beth Melton

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Isiah Drake]

Try this web page! It might help then again it might
not. http://support.microsoft.com/default.aspx?kbid=324906