windows update office 2007 sp1 error 78f

[Giuseppe]

Windows update failed to installe office 2007 sp1 with code 78f.

My system is Vista Business. Language is Italian.


Any suggestion?

Tahnk you
Giuseppe

Nome registro: System
Origine: Microsoft-Windows-WindowsUpdateClient
Data: 12/12/2007 20.38.53
ID evento: 20
Categoria attività:Agente di Windows Update
Livello: Errore
Parole chiave: Errore,Installazione
Utente: SYSTEM
Computer: NB-Giuseppe
Descrizione:
Errore di installazione. Non è stato possibile installare il seguente
aggiornamento, errore 0x80070643: Service Pack 1 (SP1) per la famiglia di
prodotti Microsoft Office 2007.
XML evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WindowsUpdateClient"
Guid="{945a8954-c147-4acd-923f-40c45405a658}" />
<EventID>20</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>1</Task>
<Opcode>13</Opcode>
<Keywords>0x8000000000000028</Keywords>
<TimeCreated SystemTime="2007-12-12T19:38:53.447Z" />
<EventRecordID>8488</EventRecordID>
<Correlation />
<Execution ProcessID="1108" ThreadID="456" />
<Channel>System</Channel>
<Computer>NB-Giuseppe</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="errorCode">0x80070643</Data>
<Data Name="updateTitle">Service Pack 1 (SP1) per la famiglia di
prodotti Microsoft Office 2007</Data>
<Data Name="updateGuid">{2470E441-42FA-4397-B6AE-9E5498F47962}</Data>
<Data Name="updateRevisionNumber">100</Data>
</EventData>
</Event>

 

[oli4]

Same problem for me here on my laptop (Acer Travelmate C301 XMI, Vista
Business English, 759 Mb RAM, 33 Gb free space).
On my desktop it did install allright (HP m8170, Vista Home Premium, 2Gb
RAM, 167 Gb free space).

I did the update through Windows Update and after that one failed by
installing it through the downloaded fullfile. Both had the same results.

WU: Installation Failure: Windows failed to install the following update
with error 0x80070652: 2007 Microsoft Office Suite Service Pack 1 (SP1).

Windows Installer came with two messages:
1) Product: Microsoft Office Enterprise 2007 -- Error 1935.An error occurred
during the installation of assembly component
{46174A62-FAFE-4BD6-9662-F9A9F588F034}. HRESULT: 0x80131047. assembly
interface: IAssemblyCacheItem, function: Commit, assembly name:
Microsoft.Office.InfoPath.Client.Internal.Host,fileVersion="12.0.6215.1000",version="12.0.0.0000000",culture="neutral",publicKeyToken="71E9BCE111E9429C",processorArchitecture="MSIL"
2) Product: Microsoft Office Enterprise 2007 - Update '2007 Microsoft Office
Suite Service Pack 1 (SP1)' could not be installed. Error code 1603.

Windows Update Agent also reports another Error:
Installation Failure: Windows failed to install the following update with
error 0x80070643: 2007 Microsoft Office Suite Service Pack 1 (SP1).

I switched off almost all startup programs and all non-MS services, disabled
the Windows firewall and the virusscanner (AVG). Same results.
I do not use a Registry cleaner.
What more information does one need to pinpoint the problem?

Please help.

 

[Nick M-S]

I have same problem - code 78F. I am using a new Sony Vaio with Vista
Business and Office 2007 pre-installed. I use BitDefender Security Suite, but
no Registry cleaners.

 

[Steve@Aberdeen]

I'll add my voice to the pool of error 78f.

3 month old Sony Vaio laptop (SZ5) with Vista Business and pre-installed
Office 2007. All the Vista updates installed fine - Office 2007 SP1 failed -
rebooted and retried 4 times but same error.

 

[Nick M-S]

Just to add. I tried repairing Office 2007, as suggested by the Microsoft
person on another thread. I have plenty of memory, 52GB available. I looked
at Windows Installer 3.1, but it did not mention Vista as a base system, so I
assume that Vista has it built in? I have also tried the instal 5 times.

 

[Steve@Aberdeen]

Previously installing FrontPage 2003 had killed the Outlook 2007 search
function - which I fixed by repairing 2007; the 100MB+ 2003 update seemed
excessive for just FP and I didn't want to do any more damage to 2007.
However, I thought I'd give it a try so:

1) Repaired 2007.
2) Rebooted.
3) Ran 2003 update.
4) Rebooted.
5) Repaired 2007 (the search wasn't broken but ran it "just in case").
6) Rebooted.
7) ran 2007 SP1.
8) Swore as it returned 78f again.

My update log now shows SP1 has failed installation 9 times...

 

[Bob Cooley [MSFT]]

Are you guys running the repair from Add/Remove, or are you inserting the
Office CD and running the repair from there? The only repair scenario that
works has been from running it from the CD... Let us know, thanks!

--
Regards,

Bob Cooley, [MSFT]

===========
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[cava]

ehr... how do you run a repair?

Are you guys running the repair from Add/Remove, or are you inserting the
Office CD and running the repair from there? The only repair scenario that
works has been from running it from the CD... Let us know, thanks!

--
Regards,

Bob Cooley, [MSFT]

===========
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

Previously installing FrontPage 2003 had killed the Outlook 2007 search
function - which I fixed by repairing 2007; the 100MB+ 2003 update seemed
excessive for just FP and I didn't want to do any more damage to 2007.
However, I thought I'd give it a try so:

1) Repaired 2007.
2) Rebooted.
3) Ran 2003 update.
4) Rebooted.
5) Repaired 2007 (the search wasn't broken but ran it "just in case").
6) Rebooted.
7) ran 2007 SP1.
8) Swore as it returned 78f again.

My update log now shows SP1 has failed installation 9 times...

 

[Susan Bradley]

ehr... how do you run a repair?

Are you guys running the repair from Add/Remove, or are you inserting the
Office CD and running the repair from there? The only repair scenario that
works has been from running it from the CD... Let us know, thanks!

--
Regards,

Bob Cooley, [MSFT]

===========
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

Previously installing FrontPage 2003 had killed the Outlook 2007 search
function - which I fixed by repairing 2007; the 100MB+ 2003 update seemed
excessive for just FP and I didn't want to do any more damage to 2007.
However, I thought I'd give it a try so:

1) Repaired 2007.
2) Rebooted.
3) Ran 2003 update.
4) Rebooted.
5) Repaired 2007 (the search wasn't broken but ran it "just in case").
6) Rebooted.
7) ran 2007 SP1.
8) Swore as it returned 78f again.

My update log now shows SP1 has failed installation 9 times...

:

Just to add. I tried repairing Office 2007, as suggested by the Microsoft
person on another thread. I have plenty of memory, 52GB available. I
looked
at Windows Installer 3.1, but it did not mention Vista as a base system,
so I
assume that Vista has it built in? I have also tried the instal 5 times.

:

Add/remove programs (or whatever Vista calls it these days)
click on the application, launch it, choose repair.

 

[Nico (from Spain)]

Hi Bob,

I had the same problem with the Office 2007 for students and the sp1 error
78f with the update in a new Sony Vaio (Vista Home Premium 32 bits)

I run the repair from the Office CD. Anyway, it fails again with the 78F.

Regards,

Nico (from Spain)

Are you guys running the repair from Add/Remove, or are you inserting the
Office CD and running the repair from there? The only repair scenario that
works has been from running it from the CD... Let us know, thanks!

--
Regards,

Bob Cooley, [MSFT]

===========
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

Previously installing FrontPage 2003 had killed the Outlook 2007 search
function - which I fixed by repairing 2007; the 100MB+ 2003 update seemed
excessive for just FP and I didn't want to do any more damage to 2007.
However, I thought I'd give it a try so:

1) Repaired 2007.
2) Rebooted.
3) Ran 2003 update.
4) Rebooted.
5) Repaired 2007 (the search wasn't broken but ran it "just in case").
6) Rebooted.
7) ran 2007 SP1.
8) Swore as it returned 78f again.

My update log now shows SP1 has failed installation 9 times...

 

[Nick M-S]

Hi Bob
I ran repair from the CD as you suggested and left the CD in the drive. I
then ran SP1 again, but it still gave code 78F.
What now?
Regards
Nick

Hi Bob,

I had the same problem with the Office 2007 for students and the sp1 error
78f with the update in a new Sony Vaio (Vista Home Premium 32 bits)

I run the repair from the Office CD. Anyway, it fails again with the 78F.

Regards,

Nico (from Spain)

Are you guys running the repair from Add/Remove, or are you inserting the
Office CD and running the repair from there? The only repair scenario that
works has been from running it from the CD... Let us know, thanks!

--
Regards,

Bob Cooley, [MSFT]

===========
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

Previously installing FrontPage 2003 had killed the Outlook 2007 search
function - which I fixed by repairing 2007; the 100MB+ 2003 update seemed
excessive for just FP and I didn't want to do any more damage to 2007.
However, I thought I'd give it a try so:

1) Repaired 2007.
2) Rebooted.
3) Ran 2003 update.
4) Rebooted.
5) Repaired 2007 (the search wasn't broken but ran it "just in case").
6) Rebooted.
7) ran 2007 SP1.
8) Swore as it returned 78f again.

My update log now shows SP1 has failed installation 9 times...

:

Just to add. I tried repairing Office 2007, as suggested by the Microsoft
person on another thread. I have plenty of memory, 52GB available. I
looked
at Windows Installer 3.1, but it did not mention Vista as a base system,
so I
assume that Vista has it built in? I have also tried the instal 5 times.

:

 

[Pedro]

ok, I'll post what worked for me...
I have a Vaio that came w office and vista preinstalled. Everytime I tried
to update I always got the 78f... even doing a repari from the CD didn't
work. I had to completely uninstall office (which was the preinstalled) and
install it again from the CD. After that it uptated with no problems Hope
it works for you as well...

Hi Bob
I ran repair from the CD as you suggested and left the CD in the drive. I
then ran SP1 again, but it still gave code 78F.
What now?
Regards
Nick

Hi Bob,

I had the same problem with the Office 2007 for students and the sp1 error
78f with the update in a new Sony Vaio (Vista Home Premium 32 bits)

I run the repair from the Office CD. Anyway, it fails again with the 78F.

Regards,

Nico (from Spain)

Are you guys running the repair from Add/Remove, or are you inserting the
Office CD and running the repair from there? The only repair scenario that
works has been from running it from the CD... Let us know, thanks!

--
Regards,

Bob Cooley, [MSFT]

===========
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

Previously installing FrontPage 2003 had killed the Outlook 2007 search
function - which I fixed by repairing 2007; the 100MB+ 2003 update seemed
excessive for just FP and I didn't want to do any more damage to 2007.
However, I thought I'd give it a try so:

1) Repaired 2007.
2) Rebooted.
3) Ran 2003 update.
4) Rebooted.
5) Repaired 2007 (the search wasn't broken but ran it "just in case").
6) Rebooted.
7) ran 2007 SP1.
8) Swore as it returned 78f again.

My update log now shows SP1 has failed installation 9 times...

:

Just to add. I tried repairing Office 2007, as suggested by the Microsoft
person on another thread. I have plenty of memory, 52GB available. I
looked
at Windows Installer 3.1, but it did not mention Vista as a base system,
so I
assume that Vista has it built in? I have also tried the instal 5 times.

:

 

[Bob Buckland ?:-\)]

Hi Pedro,

Did you restart the PC after the uninstall and after the install before adding the SP1 update?

What Microsoft Office products are now listed in the control panel in the list of installed programs?

=============
ok, I'll post what worked for me...
I have a Vaio that came w office and vista preinstalled. Everytime I tried
to update I always got the 78f... even doing a repari from the CD didn't
work. I had to completely uninstall office (which was the preinstalled) and
install it again from the CD. After that it uptated with no problems Hope
it works for you as well... >>
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[Pedro]

Hi Bob,
1. I had Office 2007 and Office Activation assistant preinstalled. Which I
removed both;
2. I restarted the system;
3. I installed Office 2007 from the CD and run Microsoft Update in Vista
right after;
4. Installation successful, no restart needed after
....I'm not in front of my computer now, so I can't tell you exactly which MS
products are listed, later I'll post back.

 

[Steve@Aberdeen]

Since Office 2007 came pre-installed on my Vaio and, as I paid my full
registration fee online via the activation assistant, I have no CD. I ran
repair via "Programs and Features".

So I now seem to be stuck with a legitimate version that won't accept SP1.
I can't even uninstall it as, again, I've no means to reinstall it (other
than restarting my laptop from its recovery partition - which I don't plan to
do). I'm not even sure borrowing a CD from somebody with multiple licences
would work - for all I know the activation code I have is tied to my OEM
version.

Anyone any other ideas? What is error 78f, anyway? It doesn't come up on
any help files to say waht the cause is - if it did, we might have a clue
where to start a fix.

Are you guys running the repair from Add/Remove, or are you inserting the
Office CD and running the repair from there? The only repair scenario that
works has been from running it from the CD... Let us know, thanks!

--
Regards,

Bob Cooley, [MSFT]

===========
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

Previously installing FrontPage 2003 had killed the Outlook 2007 search
function - which I fixed by repairing 2007; the 100MB+ 2003 update seemed
excessive for just FP and I didn't want to do any more damage to 2007.
However, I thought I'd give it a try so:

1) Repaired 2007.
2) Rebooted.
3) Ran 2003 update.
4) Rebooted.
5) Repaired 2007 (the search wasn't broken but ran it "just in case").
6) Rebooted.
7) ran 2007 SP1.
8) Swore as it returned 78f again.

My update log now shows SP1 has failed installation 9 times...

 

[Gator1]

I was able to solve the same issue by re-installing Office 2007. What a pain
though and thouse of you, like Steve, that do not have the original source
media would have to figure out some other way.

 

[Debbie]

We're still investigating this error & from what we've gathered so far, the
temporary solution is to have the CD in the drive at the time of SP1
installation. Doing so should enable the installation of SP1. ANY CD in the
drive should work.

Please reply back & let everyone know whether this resolves it for you.

Debbie

Since Office 2007 came pre-installed on my Vaio and, as I paid my full
registration fee online via the activation assistant, I have no CD. I ran
repair via "Programs and Features".

So I now seem to be stuck with a legitimate version that won't accept SP1.
I can't even uninstall it as, again, I've no means to reinstall it (other
than restarting my laptop from its recovery partition - which I don't plan
to
do). I'm not even sure borrowing a CD from somebody with multiple
licences
would work - for all I know the activation code I have is tied to my OEM
version.

Anyone any other ideas? What is error 78f, anyway? It doesn't come up on
any help files to say waht the cause is - if it did, we might have a clue
where to start a fix.

Are you guys running the repair from Add/Remove, or are you inserting the
Office CD and running the repair from there? The only repair scenario
that
works has been from running it from the CD... Let us know, thanks!

--
Regards,

Bob Cooley, [MSFT]

===========
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

message

Previously installing FrontPage 2003 had killed the Outlook 2007 search
function - which I fixed by repairing 2007; the 100MB+ 2003 update
seemed
excessive for just FP and I didn't want to do any more damage to 2007.
However, I thought I'd give it a try so:

1) Repaired 2007.
2) Rebooted.
3) Ran 2003 update.
4) Rebooted.
5) Repaired 2007 (the search wasn't broken but ran it "just in case").
6) Rebooted.
7) ran 2007 SP1.
8) Swore as it returned 78f again.

My update log now shows SP1 has failed installation 9 times...

:

Just to add. I tried repairing Office 2007, as suggested by the
Microsoft
person on another thread. I have plenty of memory, 52GB available. I
looked
at Windows Installer 3.1, but it did not mention Vista as a base
system,
so I
assume that Vista has it built in? I have also tried the instal 5
times.

:

 

[Bob Buckland ?:-\)]

Hi Steve,

If I recall correctly you should be able to obtain a backup CD if you have a medialess (no CD) version of Office 2007 through
http://microsoft.com/office/backup

In the meantime it will be interesting to see if using, on a machine that came with Office preinstalled, placing any non blank CD in
the drive helps with applying SP1 by forcing it to look to repair the MSOCache hidden folder.
===============
Since Office 2007 came pre-installed on my Vaio and, as I paid my full
registration fee online via the activation assistant, I have no CD. I ran
repair via "Programs and Features".

So I now seem to be stuck with a legitimate version that won't accept SP1.
I can't even uninstall it as, again, I've no means to reinstall it (other
than restarting my laptop from its recovery partition - which I don't plan to
do). I'm not even sure borrowing a CD from somebody with multiple licences
would work - for all I know the activation code I have is tied to my OEM
version.

Anyone any other ideas? What is error 78f, anyway? It doesn't come up on
any help files to say waht the cause is - if it did, we might have a clue
where to start a fix. >>
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[Ellen]

I left the 2007 Microsoft Office Suite Service Pack 1 (SP1) to download as it
said it was going to take 68 hours (oh the joy of country living and dial
up). When I got back to the computer there was an error message saying it
had recovered from a serious error!!! Sorry didn't get the error#. Running
XP (English). My update history showing 2007 Microsoft Office Suite Service
Pack 1 (SP1) failed to install. It knocked me offline too.

 

[Steve@Aberdeen]

Well, it's working for some guys by uninstalling the pre-installed version of
Office 2007, so is it possible that there's something in the pre-installed,
OEM verion that's causing the error (and particularly the Sony version)?

A second question - how did you guys get an Office 2007 CD? My Vaio came
with everything installed on the HD - no CDs; I've created a rebuild disk but
that would mean resetting my Vaio back to its delivery condition (which would
be a pain and probably wouldn't fix the 78f problem).

Hi Bob,

I had the same problem with the Office 2007 for students and the sp1 error
78f with the update in a new Sony Vaio (Vista Home Premium 32 bits)

I run the repair from the Office CD. Anyway, it fails again with the 78F.

Regards,

Nico (from Spain)

Are you guys running the repair from Add/Remove, or are you inserting the
Office CD and running the repair from there? The only repair scenario that
works has been from running it from the CD... Let us know, thanks!

--
Regards,

Bob Cooley, [MSFT]

===========
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

Previously installing FrontPage 2003 had killed the Outlook 2007 search
function - which I fixed by repairing 2007; the 100MB+ 2003 update seemed
excessive for just FP and I didn't want to do any more damage to 2007.
However, I thought I'd give it a try so:

1) Repaired 2007.
2) Rebooted.
3) Ran 2003 update.
4) Rebooted.
5) Repaired 2007 (the search wasn't broken but ran it "just in case").
6) Rebooted.
7) ran 2007 SP1.
8) Swore as it returned 78f again.

My update log now shows SP1 has failed installation 9 times...

:

Just to add. I tried repairing Office 2007, as suggested by the Microsoft
person on another thread. I have plenty of memory, 52GB available. I
looked
at Windows Installer 3.1, but it did not mention Vista as a base system,
so I
assume that Vista has it built in? I have also tried the instal 5 times.

: