Windows XP Dax

[R. W. Gerling]

Have DSL fax modem and regular modem.
The regular modem is hooked up on the filter side of the line where the
voice hooks into the line.
Sending.
When sending Fax All works well until it is time for the answering machine
toe fax. Then get no answer error.
Receiving:
Ok When rec. faxes. the line rings and then when the computer is supposed to
answer it cuts off. No will rec.
OK is this
DSL interference and is there a way around it.
(e-mail address removed)

 

[Russ Valentine [MVP-Outlook]]

More likely it is incompatibility with your analog modem. I see it all the
time.
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.

 

[kellkennus]

Is this the same problem as not being able to receive a fax when I hav
a digital answering machine on the same line? I've tried multiple way
of configuring the number of rings to answer on each device - 4 o
each, 3 on fax/4 on answering machine, 3 on answering machine/4 o
fax... No configuration seems to abate the competition between the tw
devices. Neither seem to recognize the difference between fax an
voice calls. Is there a setting I need to fix, or is this hopeless?
Thanks.

*More likely it is incompatibility with your analog modem. I see i
all the
time.
Unfortunately, Windows XP Fax has proven to be incompatible with man
common
modems and drivers, particularly older ones, even if th
manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is no
apparent
during installation or the initial setup. It only becomes apparen
when you
first try to send or receive a fax. The Fax Service will dial or wil
answer
an incoming fax but then fail with any of a number of unhelpfu
error
messages such as "Line is busy," "There is no answer," or "Receptio
error."
There will be nothing in Event Viewer to give a clue as to where th
problem
might lie.

These errors have been nearly impossible to track down. To do s
requires
enabling both PSS and debug logging of fax transmissions, both o
which
require fairly extensive registry changes. For the time being, th
best
advice is to attempt to use XP Fax only if you have a modem that i
listed
on the Windows XP Hardware Compatibility List and using the lates
drivers.
--
Russ Valentine
[MVP-Outlook]

Have DSL fax modem and regular modem.
The regular modem is hooked up on the filter side of the lin where the
voice hooks into the line.
Sending.
When sending Fax All works well until it is time for the answerin machine
toe fax. Then get no answer error.
Receiving:
Ok When rec. faxes. the line rings and then when the computer i supposed
to
answer it cuts off. No will rec.
OK is this
DSL interference and is there a way around it.
(e-mail address removed)

-
kellkennu

 

[Russ Valentine [MVP-Outlook]]

No. Different issue.
Distinctive Ring is not supported by Windows XP. Therefore, Windows XP Fax
will answer every incoming call it receives. The alternative is to install
an external switching device to your phone line. You can find some here:

http://www.youcansave.com/switchboard.html
Emerson Switchboard
http://www.command-comm.com/phone_line_products.html
ComSwitch®


--
Russ Valentine
[MVP-Outlook]

Is this the same problem as not being able to receive a fax when I have
a digital answering machine on the same line? I've tried multiple ways
of configuring the number of rings to answer on each device - 4 on
each, 3 on fax/4 on answering machine, 3 on answering machine/4 on
fax... No configuration seems to abate the competition between the two
devices. Neither seem to recognize the difference between fax and
voice calls. Is there a setting I need to fix, or is this hopeless?
Thanks.

*More likely it is incompatibility with your analog modem. I see it
all the
time.
Unfortunately, Windows XP Fax has proven to be incompatible with many
common
modems and drivers, particularly older ones, even if the
manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not
apparent
during installation or the initial setup. It only becomes apparent
when you
first try to send or receive a fax. The Fax Service will dial or will
answer
an incoming fax but then fail with any of a number of unhelpful
error
messages such as "Line is busy," "There is no answer," or "Reception
error."
There will be nothing in Event Viewer to give a clue as to where the
problem
might lie.

These errors have been nearly impossible to track down. To do so
requires
enabling both PSS and debug logging of fax transmissions, both of
which
require fairly extensive registry changes. For the time being, the
best
advice is to attempt to use XP Fax only if you have a modem that is
listed
on the Windows XP Hardware Compatibility List and using the latest
drivers.
--
Russ Valentine
[MVP-Outlook]

Have DSL fax modem and regular modem.
The regular modem is hooked up on the filter side of the line where the
voice hooks into the line.
Sending.
When sending Fax All works well until it is time for the answering machine
toe fax. Then get no answer error.
Receiving:
Ok When rec. faxes. the line rings and then when the computer is supposed
to
answer it cuts off. No will rec.
OK is this
DSL interference and is there a way around it.
(e-mail address removed)

*

 

[kellkennus]

Thanks, Russ. I'll check them out.

*No. Different issue.
Distinctive Ring is not supported by Windows XP. Therefore, Window
XP Fax
will answer every incoming call it receives. The alternative is t
install
an external switching device to your phone line. You can find som
here:

http://www.youcansave.com/switchboard.html
Emerson Switchboard
http://www.command-comm.com/phone_line_products.html
ComSwitch®


--
Russ Valentine
[MVP-Outlook]

Is this the same problem as not being able to receive a fax when have
a digital answering machine on the same line? I've tried multipl ways
of configuring the number of rings to answer on each device - 4 on
each, 3 on fax/4 on answering machine, 3 on answering machine/4 on
fax... No configuration seems to abate the competition between th two
devices. Neither seem to recognize the difference between fax and
voice calls. Is there a setting I need to fix, or is thi hopeless?
Thanks.


Russ Valentine [MVP-Outlook] wrote:

[/QUOTE]


-
kellkennu