windows xp pro excel and word 2003 save as command is not respondi

[Armando Robles V.]

I need some help in this issue.
I tried to save as in windows excel, word 2003 and the program in not
responding.
I use windows xp pro version 2002 SP2, pentium 4 CPU 3,21 GHS 1.00 GB RAM.
This problem starts on friday
Thanks in advance
Armando Robles V.

 

[YRAGDRAW]

this problem was caused by Win Sec Update
KB908531. I removed and the problem went away.
Go to Add/Remove Programs, check the box (at the top) for Show Updates, then
go to the Win Updates and remove KB908531.
Hope this helps.

 

[ANONYMOUS]

Removing the update is not the permanent solution as Automatic Updates
will download and install it again. Have you tried the Registry hack?
This is how you do:

Option 1 - Modify the registry
------------------------------

- (If you have multiple user accounts set up) Log onto the computer
using an
account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the
prompt,
without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value Data
field

- Close Registry Editor

 

[Armando Robles V.]

Thanks so much, now the windows excel and word is working, I can save as.
Best regards
Armando Robles V

 

[ANONYMOUS]

Not a good idea to remove the update. Read this article for a permament
fix:

http://support.microsoft.com/?kbid=918165

hth

 

[Armando Robles V.]

Thanks so much, I did it and I hope I followed your instructons in a proper
way.
tomorrow I will check again this issue.
Again thanks so much for your time and effort.
Armando Robles V.

 

[Armando Robles V.]

Hi, sorry to bother you again, I have the same problem, maybe the system made
an update by itself, besides I'm sending you what you told me, but I need to
tell you there is a line before the insert data I wrote last nigt, and says
as a follow:
Below NAME there is a DEFAULT, below TYPE there is a REG_SZ, below data
there is the following {A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401.
Do I have to delete this, If you answer is yes how I save this information
for the future?
Thanks agan for your time and effort
Armando

 

[ANONYMOUS]

Armando,

You don't delete anything. When you locate the registry key, you will
find an item called Cached. Right Click on it and select NEW. then
select DWORD. (see the picture here:
http://www.geocities.com/xfsgpr/registry.gif )


You are now ready to copy and paste the registry key given in that
article.

When you have done it, You then right-click on it again (on the new key
itself) and select MODIFY. You are now ready to change the 0 to 1.

When you have done it, close the registry editor.

You can then either reboot the system or kill off the processes
VERCLSID.EXE (and hpgs2wnd.exe and hpgs2wnf.exe). to kill them off, do:

CTRL+ALT+DEL and select processes tab. you will be able to see some of
the processes listed above.

hth

 

[Armando Robles V.]

Hi Hth.
I did it what you told me I place the third line with the numbers you told
me
{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401
, but the second line starts with {750FDF0E-2A26-11D1-A3EA-080036587F03}-{
I was not able to do it.
the two file hpgs2wnd.exe and hpgs2wnf.exe in the task manager I did end
process
The file KB908531 do I have to reeinstall?
Thanks for your time and effort
Armando

 

[ANONYMOUS]

Yes you need to re-install that update if you initially uninstalled it.
the easiest way is to launch IE, then Tools, Windows Update.

hth

 

[Armando Robles V.]

Hi Hth
I did it and now is working, thank so much. I appreciate much this.
by the way when yesterday by the morning I made a retore point to see if I
can work and a hours later made undo the restore point my hard disk C was
complete full. before I made a restore I had a 5 GB in hard disk C after the
undo operation I had left only 120MB. Do you Know what happens to my hard
disk?
I want again to say thanks so much I appreciate so much your help, your time
and your effort
Best regards
Armando Robles V.

 

[ANONYMOUS]

Armando,

I am glad everything now works for you and for letting us know so that
other users can also use the same technique.

As to your other problems/issues, may I suggest that you post this on
Windows NG here so that Windows Gurus can sort it out.

news://microsoft.public.windowsxp.general

Regards,

PS: hth stands for Hope This Helps. My real name is Jay.

 

[Armando Robles V.]

Hi Jay thanks again, I feel good now that in the world can exist good person
like you.
Thanks so much.
Best regards
Armando Robles V