C
ConDumbNation
Greetings,
I have a problem which I've discovered is all too common, but for
which I've yet to find a solution.
I reinstalled Windows XP on my computer, but Microsoft Office 2003
didn't come along for the ride.
I now get messages asking for the product key or activation key. I do
not have the CD and I don't recall ever seeing one with this system.
The PC is a Dell desktop purchased 3 years ago with Office 2K3
preinstalled. Note: I have verified with Dell that the program was
purchased...it's not just some trial package. I've used this program
on this computer for the past 3 years.
The reinstall of Windows XP was done using a Dell/Symantec feature
called "PC Restore". It claims that the PC will revert to the initial
configuration from the day it was shipped. No CD was required; all
the info was taken from a hidden partition on the HD.
Calls to Dell have been fruitless; they just pass the buck along to
Microsoft, although they acknowledge that the PC was indeed shipped
with Office preinstalled.
Calls to Microsoft have also been unsuccessful; they state that the
product warranty has expired, and in order to further explain the
situation I must first pay in advance for technical support.
My problem seems to be a rather straightforward situation. I simply
want to reactivate Office on the very same computer it has resided
upon for the past 3 years.
I have very limited experience messing with the registry in XP, but
I'm aware that the information is probably buried there in some
encrypted form, that is unless the reinstall of XP wiped it out.
Is it possible to find this info ?
Thanks very much for any help you may be able to offer.
I have a problem which I've discovered is all too common, but for
which I've yet to find a solution.
I reinstalled Windows XP on my computer, but Microsoft Office 2003
didn't come along for the ride.
I now get messages asking for the product key or activation key. I do
not have the CD and I don't recall ever seeing one with this system.
The PC is a Dell desktop purchased 3 years ago with Office 2K3
preinstalled. Note: I have verified with Dell that the program was
purchased...it's not just some trial package. I've used this program
on this computer for the past 3 years.
The reinstall of Windows XP was done using a Dell/Symantec feature
called "PC Restore". It claims that the PC will revert to the initial
configuration from the day it was shipped. No CD was required; all
the info was taken from a hidden partition on the HD.
Calls to Dell have been fruitless; they just pass the buck along to
Microsoft, although they acknowledge that the PC was indeed shipped
with Office preinstalled.
Calls to Microsoft have also been unsuccessful; they state that the
product warranty has expired, and in order to further explain the
situation I must first pay in advance for technical support.
My problem seems to be a rather straightforward situation. I simply
want to reactivate Office on the very same computer it has resided
upon for the past 3 years.
I have very limited experience messing with the registry in XP, but
I'm aware that the information is probably buried there in some
encrypted form, that is unless the reinstall of XP wiped it out.
Is it possible to find this info ?
Thanks very much for any help you may be able to offer.