WinFax Pro and Printer Confusion

[Gerry]

Complicated problem involving Windows XP SP3, WinFax Pro 10. Excel 2000,
Word 2000 and printers upon which I would some help.

The problem became apparent this morning when I selected WinFax in the
drop down File menu in a Word document. Normally this sends an
attachment to WinFax Pro. You add the name of the recipient and their
fax number and click on Send. This morning clicking on WinFax in Word
generated a Runtime Error 5140 -Word cannot Print. There is no printer
installed.

After nosing around I decided to uninstall WinFax Pro and then had a lot
of difficulty reinstalling. Eventually I succeeded. I can now send and
receive faxes but when received the faxes no longer automatically print.
Before uninstalling WinFax Pro I was able to send and receive faxes. The
automatic printing of faxes also worked this morning but it may have not
worked after I encountered the first problem as I only sent faxes after
the problem occurred.

The problem would seem to revolve around the system knowing what is the
Active Printer at any given time. Thus if you select Print the system
bring ups WinFax as the Printer and then trying to print produces the
Error. If you change the choice of printer to HP Laserjet 1200 the
document prints.

It is apparent that clicking on WinFax in a Word or Excel document
generates a macro which sets WinFax as the active and default printer
and after putting the document in the WinFax message as an attachment
it should restore the HP Laserjet as the default printer. The latter
does not happen.

One other Error message has been noted "Error on WinFax on Ne01.." Three
possible causes are mentioned. One mentions macros. Searching in Google
with WinFax + Ne01 as the criteria threw up the reference to macros and
Active Printers.

I have tried and failed to open what I take to be the macro. It is
locked and will not open. I renamed the macro in the XL Start folder to
old and copied a new one to replace it. It made no difference.

I tried System Restore but could only go back one day. It made no
difference. Further research suggested I might need to go back as far as
16 May as that is when I last used this particular facility. Between now
and yesterday I have updated Windows XP to SP3 and updated AVG from 7.5
to 8. Also I have installed Vista as a dual booting option.

My feeling now is that the macro itself may not be the problem. I have
checked both AVG 8 Free and Spybot S & D and found no evidence that they
have intervened. Other macros created by me for use with Excel still
work.

After writing this long epistle can anyone suggest how I might find out
what is preventing the macro from completing and returning the default
status from WinFax to the HP Laserjet printer? As far as I can see the
macro is unchanged so I think it must be something that controls
changing what is the default printer. I do not what this is!

~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[GHalleck]

Complicated problem involving Windows XP SP3, WinFax Pro 10. Excel 2000,
Word 2000 and printers upon which I would some help.

The problem became apparent this morning when I selected WinFax in the
drop down File menu in a Word document. Normally this sends an
attachment to WinFax Pro. You add the name of the recipient and their
fax number and click on Send. This morning clicking on WinFax in Word
generated a Runtime Error 5140 -Word cannot Print. There is no printer
installed.

After nosing around I decided to uninstall WinFax Pro and then had a lot
of difficulty reinstalling. Eventually I succeeded. I can now send and
receive faxes but when received the faxes no longer automatically print.
Before uninstalling WinFax Pro I was able to send and receive faxes. The
automatic printing of faxes also worked this morning but it may have not
worked after I encountered the first problem as I only sent faxes after
the problem occurred.

The problem would seem to revolve around the system knowing what is the
Active Printer at any given time. Thus if you select Print the system
bring ups WinFax as the Printer and then trying to print produces the
Error. If you change the choice of printer to HP Laserjet 1200 the
document prints.

It is apparent that clicking on WinFax in a Word or Excel document
generates a macro which sets WinFax as the active and default printer
and after putting the document in the WinFax message as an attachment
it should restore the HP Laserjet as the default printer. The latter
does not happen.

One other Error message has been noted "Error on WinFax on Ne01.." Three
possible causes are mentioned. One mentions macros. Searching in Google
with WinFax + Ne01 as the criteria threw up the reference to macros and
Active Printers.

I have tried and failed to open what I take to be the macro. It is
locked and will not open. I renamed the macro in the XL Start folder to
old and copied a new one to replace it. It made no difference.

I tried System Restore but could only go back one day. It made no
difference. Further research suggested I might need to go back as far as
16 May as that is when I last used this particular facility. Between now
and yesterday I have updated Windows XP to SP3 and updated AVG from 7.5
to 8. Also I have installed Vista as a dual booting option.

My feeling now is that the macro itself may not be the problem. I have
checked both AVG 8 Free and Spybot S & D and found no evidence that they
have intervened. Other macros created by me for use with Excel still
work.

After writing this long epistle can anyone suggest how I might find out
what is preventing the macro from completing and returning the default
status from WinFax to the HP Laserjet printer? As far as I can see the
macro is unchanged so I think it must be something that controls
changing what is the default printer. I do not what this is!

The macros that should be checked are those being enabled in Office
2000. While there is a Winfax macro that facilitates the faxing of a
word document, Word macros, in many instances, will modify the global
features through the normal.dot template. If this is allowed, then it
is conceivable that selecting the Winfax print driver can make it the
new default printer. Perhaps best not to put the Winfax macro into
Office and rely on the manual method of (a) choosing the default
printer in the Printers applet, (b) selecting whatever printer to print
the document through the File>>Print route, and (c) saving the document
and exiting Word.

 

[Hal Hostetler [MVP P/I]]

Versions of WinFax later than version 9.x have proven to be largely
incompatible with Windows XP. WinFax, when installed on an XP machine
usually corrupts XP's Fax service to the point that it cannot be resurrected
without an OS re-install. Symantec no longer offers any real tech support
for this product. There are a number of group fax services available that
are compatible with XP, my suggestion would be to get one. You might also
want to see if Symantec has a user forum for WinFax; the primary focus for
this forum is Windows XP Fax.

http://www.slipstick.com/addins/services/groupfax.asp
Group Fax Services
http://www.slipstick.com/addins/services/fax.asp
Internet Fax Services

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Doug Boufford]

Not to argue with an MVP, but I have been using Winfax (successfully)
with XP since XP came out - now at Winfax ver 10.3. Symantec is no help
whatsoever & has not been for many years.
The macros I have for Winfax (as installed from the WF prog) work OK,
but do NOT return the default printer to what it was before you used WF,
all of the times. I simply wrote a macro for Word & Excel that does
return my default printer to what it was before.

HTH
Doug

 

[Russ Valentine [MVP-Outlook]]

You posted an exception. Hal posted the rule. I doubt very many users will
be as successful as you, but it's nice to know it's worth trying if users
are game to give it a go on their own with no support.

 

[Gerry]

Russ

My experience has been similar to Doug. It has worked well for nearly 4
years. It could the update to SP3 but WinFax Pro is still working,
except for the macro and having to manually print incoming faxes.


~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Russ Valentine [MVP-Outlook]]

Bully. Stand by to provide support for the rest of the users.
--
Russ Valentine
[MVP-Outlook]

Russ

My experience has been similar to Doug. It has worked well for nearly 4
years. It could the update to SP3 but WinFax Pro is still working, except
for the macro and having to manually print incoming faxes.


~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

You posted an exception. Hal posted the rule. I doubt very many users
will be as successful as you, but it's nice to know it's worth trying
if users are game to give it a go on their own with no support.

Not to argue with an MVP, but I have been using Winfax
(successfully) with XP since XP came out - now at Winfax ver 10.3.
Symantec is no help whatsoever & has not been for many years.
The macros I have for Winfax (as installed from the WF prog) work
OK, but do NOT return the default printer to what it was before you
used WF, all of the times. I simply wrote a macro for Word & Excel
that does return my default printer to what it was before.

HTH
Doug

Hal Hostetler [MVP P/I] wrote:
Versions of WinFax later than version 9.x have proven to be largely
incompatible with Windows XP. WinFax, when installed on an XP
machine usually corrupts XP's Fax service to the point that it
cannot be resurrected
without an OS re-install. Symantec no longer offers any real tech
support
for this product. There are a number of group fax services
available that
are compatible with XP, my suggestion would be to get one. You
might also
want to see if Symantec has a user forum for WinFax; the primary
focus for
this forum is Windows XP Fax.

http://www.slipstick.com/addins/services/groupfax.asp
Group Fax Services
http://www.slipstick.com/addins/services/fax.asp
Internet Fax Services

Hal

 

[Gerry]

Russ

I notice your speciality is Outlook. Whilst I have Outlook installed I
have never been comfortable using it. After reinstalling WinFax Pro and
whilst trying to reconfigure WinFax Pro it took an interest in the
existence of Outlook I had to insert my Office 2000 Professional CD.
Perhaps I need to check whether Outlook might be part of the problem. It
certainly would do no harm to check for updates.

Thanks for your response and support <G>.


~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Bully. Stand by to provide support for the rest of the users.

Russ

My experience has been similar to Doug. It has worked well for
nearly 4 years. It could the update to SP3 but WinFax Pro is still
working, except for the macro and having to manually print incoming
faxes. ~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

You posted an exception. Hal posted the rule. I doubt very many
users will be as successful as you, but it's nice to know it's
worth trying if users are game to give it a go on their own with no
support.
Not to argue with an MVP, but I have been using Winfax
(successfully) with XP since XP came out - now at Winfax ver 10.3.
Symantec is no help whatsoever & has not been for many years.
The macros I have for Winfax (as installed from the WF prog) work
OK, but do NOT return the default printer to what it was before you
used WF, all of the times. I simply wrote a macro for Word & Excel
that does return my default printer to what it was before.

HTH
Doug

Hal Hostetler [MVP P/I] wrote:
Versions of WinFax later than version 9.x have proven to be
largely incompatible with Windows XP. WinFax, when installed on
an XP machine usually corrupts XP's Fax service to the point that
it cannot be resurrected
without an OS re-install. Symantec no longer offers any real tech
support
for this product. There are a number of group fax services
available that
are compatible with XP, my suggestion would be to get one. You
might also
want to see if Symantec has a user forum for WinFax; the primary
focus for
this forum is Windows XP Fax.

http://www.slipstick.com/addins/services/groupfax.asp
Group Fax Services
http://www.slipstick.com/addins/services/fax.asp
Internet Fax Services

Hal

 

[Russ Valentine [MVP-Outlook]]

At one time WinFax Pro was designed to integrate with Outlook. It was one of
the first things to go sour when WinFax Pro went belly up.
--
Russ Valentine
[MVP-Outlook]

Russ

I notice your speciality is Outlook. Whilst I have Outlook installed I
have never been comfortable using it. After reinstalling WinFax Pro and
whilst trying to reconfigure WinFax Pro it took an interest in the
existence of Outlook I had to insert my Office 2000 Professional CD.
Perhaps I need to check whether Outlook might be part of the problem. It
certainly would do no harm to check for updates.

Thanks for your response and support <G>.


~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Bully. Stand by to provide support for the rest of the users.

Russ

My experience has been similar to Doug. It has worked well for
nearly 4 years. It could the update to SP3 but WinFax Pro is still
working, except for the macro and having to manually print incoming
faxes. ~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Russ Valentine [MVP-Outlook] wrote:
You posted an exception. Hal posted the rule. I doubt very many
users will be as successful as you, but it's nice to know it's
worth trying if users are game to give it a go on their own with no
support.
Not to argue with an MVP, but I have been using Winfax
(successfully) with XP since XP came out - now at Winfax ver 10.3.
Symantec is no help whatsoever & has not been for many years.
The macros I have for Winfax (as installed from the WF prog) work
OK, but do NOT return the default printer to what it was before you
used WF, all of the times. I simply wrote a macro for Word & Excel
that does return my default printer to what it was before.

HTH
Doug

Hal Hostetler [MVP P/I] wrote:
Versions of WinFax later than version 9.x have proven to be
largely incompatible with Windows XP. WinFax, when installed on
an XP machine usually corrupts XP's Fax service to the point that
it cannot be resurrected
without an OS re-install. Symantec no longer offers any real tech
support
for this product. There are a number of group fax services
available that
are compatible with XP, my suggestion would be to get one. You
might also
want to see if Symantec has a user forum for WinFax; the primary
focus for
this forum is Windows XP Fax.

http://www.slipstick.com/addins/services/groupfax.asp
Group Fax Services
http://www.slipstick.com/addins/services/fax.asp
Internet Fax Services

Hal

 

[Gerry]

Russ

Thanks for the advice. This is a dual boot computer and I am aware that
Outlook 2000 does not work with Vista. Apparently a problem with the
address book.


--
~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

At one time WinFax Pro was designed to integrate with Outlook. It was
one of the first things to go sour when WinFax Pro went belly up.

Russ

I notice your speciality is Outlook. Whilst I have Outlook installed
I have never been comfortable using it. After reinstalling WinFax
Pro and whilst trying to reconfigure WinFax Pro it took an interest
in the existence of Outlook I had to insert my Office 2000
Professional CD. Perhaps I need to check whether Outlook might be
part of the problem. It certainly would do no harm to check for
updates. Thanks for your response and support <G>.


~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Bully. Stand by to provide support for the rest of the users.
Russ

My experience has been similar to Doug. It has worked well for
nearly 4 years. It could the update to SP3 but WinFax Pro is still
working, except for the macro and having to manually print incoming
faxes. ~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Russ Valentine [MVP-Outlook] wrote:
You posted an exception. Hal posted the rule. I doubt very many
users will be as successful as you, but it's nice to know it's
worth trying if users are game to give it a go on their own with
no support.
Not to argue with an MVP, but I have been using Winfax
(successfully) with XP since XP came out - now at Winfax ver
10.3. Symantec is no help whatsoever & has not been for many
years. The macros I have for Winfax (as installed from the WF
prog) work
OK, but do NOT return the default printer to what it was before
you used WF, all of the times. I simply wrote a macro for Word &
Excel that does return my default printer to what it was before.

HTH
Doug

Hal Hostetler [MVP P/I] wrote:
Versions of WinFax later than version 9.x have proven to be
largely incompatible with Windows XP. WinFax, when installed on
an XP machine usually corrupts XP's Fax service to the point
that it cannot be resurrected
without an OS re-install. Symantec no longer offers any real
tech support
for this product. There are a number of group fax services
available that
are compatible with XP, my suggestion would be to get one. You
might also
want to see if Symantec has a user forum for WinFax; the primary
focus for
this forum is Windows XP Fax.

http://www.slipstick.com/addins/services/groupfax.asp
Group Fax Services
http://www.slipstick.com/addins/services/fax.asp
Internet Fax Services

Hal

 

[Hal Hostetler [MVP P/I]]

The address book issue applies to Outlook 2000 running in Internet Mail Only
mode; Corporate/Workgroup mode does not suffer from this, but has a
different minor issue. Otherwise, it runs OK...more info and work-arounds
here:

http://www.outlook-tips.net/howto/vista.htm
Does Outlook work on Vista?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

Russ

Thanks for the advice. This is a dual boot computer and I am aware that
Outlook 2000 does not work with Vista. Apparently a problem with the
address book.


--
~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

At one time WinFax Pro was designed to integrate with Outlook. It was
one of the first things to go sour when WinFax Pro went belly up.

Russ

I notice your speciality is Outlook. Whilst I have Outlook installed
I have never been comfortable using it. After reinstalling WinFax
Pro and whilst trying to reconfigure WinFax Pro it took an interest
in the existence of Outlook I had to insert my Office 2000
Professional CD. Perhaps I need to check whether Outlook might be
part of the problem. It certainly would do no harm to check for
updates. Thanks for your response and support <G>.


~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Russ Valentine [MVP-Outlook] wrote:
Bully. Stand by to provide support for the rest of the users.
Russ

My experience has been similar to Doug. It has worked well for
nearly 4 years. It could the update to SP3 but WinFax Pro is still
working, except for the macro and having to manually print incoming
faxes. ~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Russ Valentine [MVP-Outlook] wrote:
You posted an exception. Hal posted the rule. I doubt very many
users will be as successful as you, but it's nice to know it's
worth trying if users are game to give it a go on their own with
no support.
Not to argue with an MVP, but I have been using Winfax
(successfully) with XP since XP came out - now at Winfax ver
10.3. Symantec is no help whatsoever & has not been for many
years. The macros I have for Winfax (as installed from the WF
prog) work
OK, but do NOT return the default printer to what it was before
you used WF, all of the times. I simply wrote a macro for Word &
Excel that does return my default printer to what it was before.

HTH
Doug

Hal Hostetler [MVP P/I] wrote:
Versions of WinFax later than version 9.x have proven to be
largely incompatible with Windows XP. WinFax, when installed on
an XP machine usually corrupts XP's Fax service to the point
that it cannot be resurrected
without an OS re-install. Symantec no longer offers any real
tech support
for this product. There are a number of group fax services
available that
are compatible with XP, my suggestion would be to get one. You
might also
want to see if Symantec has a user forum for WinFax; the primary
focus for
this forum is Windows XP Fax.

http://www.slipstick.com/addins/services/groupfax.asp
Group Fax Services
http://www.slipstick.com/addins/services/fax.asp
Internet Fax Services

Hal

 

[Ghostrider]

Versions of WinFax later than version 9.x have proven to be largely
incompatible with Windows XP. WinFax, when installed on an XP machine
usually corrupts XP's Fax service to the point that it cannot be resurrected
without an OS re-install. Symantec no longer offers any real tech support
for this product. There are a number of group fax services available that
are compatible with XP, my suggestion would be to get one. You might also
want to see if Symantec has a user forum for WinFax; the primary focus for
this forum is Windows XP Fax.

http://www.slipstick.com/addins/services/groupfax.asp
Group Fax Services
http://www.slipstick.com/addins/services/fax.asp
Internet Fax Services

Hal

Might be true and then might not be. However, have installed and are
using WinFax 10.X in all of our Windows XP units without any issues.
But we also made Hobson's choice of not using Windows XP Fax service
from the outset.

 

[G]

if you are using WinFax PRO 10 , then you should have two printers
installed. WinFax and WinFax (Photo Quality). Make sure you can print to
both printers by starting the WinFax Controller first, then go into Control
Panel , Printers, select the printer to test and click Properies. Click
Print Test Page. The send dialog should appear with the windows test
document thumbnail printed.

also have you checked the WinFax PRO Word macro available from
http://www.getfaxing.com ? Its not free (you can download a free trial) but
it is 1000 times better then the old outdated (and buggy) version included
with WinFax. You're probably better off with this one. The fax merge
actually works (if you use this feature), and you can use the photo quality
printer for faxing instead of having to use the regular printer driver. (the
winfax macro only uses this one) It also allows for styles in Word (fax
name & number) on the document that can be automatically picked up by WinFax
to populate the send screen.

A WinFax forum is also available on this site so maybe you might want to
post a message there for any more info

 

[G]

Might be true and then might not be. However, have installed and are
using WinFax 10.X in all of our Windows XP units without any issues.
But we also made Hobson's choice of not using Windows XP Fax service
from the outset.

not true, WinFax PRO 10.02 and higher was modified to support Windows XP but
i'm not saying its perfect because there are still problems with these
versions with macros, sdk external links to third-party applications and
Outlook 2003 compatibility. XP SP2 & SP3 introduced new issues because of
security changes with DCOM used by WinFax's fax sharing feature and also
some input problems entering phone/fax numbers but those can be resolved.
Its recommended to use version 10.03 for Windows XP although version 10.00
and 9.0x will also work fine. Most people encounter these issues and just
give up and claim incompatibility with Windows XP which is just plain false.

as for corrupting windows xp fax service, never heard of that. It can cause
a problem because winfax installs its own service by default and having two
services fight for the fax modem would cause a problem but never to the
extent that you would require an OS re-install!

Its too bad Symantec decided to discontinue development of Winfax because it
still is the #1 fax software out there. It has not gone though a single UI
change or major update since 2001 and still nothing out there can come close
to its ease of use.

 

[Gerry]

G

Thanks for the information.

The version I have is 10.0 [2000.02.14]. Both WinFax and WinFax (Photo
Quality) are installed. The problem is the Word document is not added as
an attachment.

I can insert attachments by selecting Insert from Scanner but this a
more convoluted process. Taking this route it defaults to Photo Quality.
I would rather it defaulted to Black & White Drawing, which produces
smaller files and are more convenient for faxing and storage.

This seems to be the problem. I just managed to run Debug and its stops
on this line:

WordBasic.FilePrint 0

The complete macro follows:

Sub TmpDDE()

Rem _DDE_Minimize
WordBasic.FileOpen "E:\Data\2JaysWord\MailMerge\owen0308.doc"
WordBasic.FilePrintSetup "WinFax on p", DoNotSetAsSysDefault:=1
WordBasic.FilePrint 0
WordBasic.DocClose 2
WordBasic.FilePrintSetup ""
End Sub



~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[G]

gerry,

In Word, click Tools, point to Macro, and click Macros.
1.. Select the TMPDDE macro, and press Delete.
2.. Click OK, and close Word .
3.. Start Word, try the process again printing to WinFax using the WinFax
macro.
like I said, the version has bugs but this may at least get you going again
with the existing macro you have already installed

G

Thanks for the information.

The version I have is 10.0 [2000.02.14]. Both WinFax and WinFax (Photo
Quality) are installed. The problem is the Word document is not added as
an attachment.

I can insert attachments by selecting Insert from Scanner but this a
more convoluted process. Taking this route it defaults to Photo Quality.
I would rather it defaulted to Black & White Drawing, which produces
smaller files and are more convenient for faxing and storage.

This seems to be the problem. I just managed to run Debug and its stops on
this line:

WordBasic.FilePrint 0

The complete macro follows:

Sub TmpDDE()

Rem _DDE_Minimize
WordBasic.FileOpen "E:\Data\2JaysWord\MailMerge\owen0308.doc"
WordBasic.FilePrintSetup "WinFax on p", DoNotSetAsSysDefault:=1
WordBasic.FilePrint 0
WordBasic.DocClose 2
WordBasic.FilePrintSetup ""
End Sub



~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

if you are using WinFax PRO 10 , then you should have two printers
installed. WinFax and WinFax (Photo Quality). Make sure you can
print to both printers by starting the WinFax Controller first, then
go into Control Panel , Printers, select the printer to test and
click Properies. Click Print Test Page. The send dialog should
appear with the windows test document thumbnail printed.

also have you checked the WinFax PRO Word macro available from
http://www.getfaxing.com ? Its not free (you can download a free
trial) but it is 1000 times better then the old outdated (and buggy)
version included with WinFax. You're probably better off with this
one. The fax merge actually works (if you use this feature), and you
can use the photo quality printer for faxing instead of having to use
the regular printer driver. (the winfax macro only uses this one) It
also allows for styles in Word (fax name & number) on the document
that can be automatically picked up by WinFax to populate the send
screen.
A WinFax forum is also available on this site so maybe you might want
to post a message there for any more info