WinFax Pro & Normal.dot in Word 2000

[Gene Goldenfeld]

During the reinstallation of WinFax Pro 10.02, I get an error message
about the printer spooler needing to be turned off. After doing that,
the installation completed (I also downloaded the macro linked at
Suzanne's MVP site and that installed). Before the installation step,
Word showed an error message on opening, which I think was “Compile
Error in Hidden Module.” After completing the install that went away.
Now, every time I close Word there is a prompt to save Normal.dot, even
though there haven't been any changes. Looking in the Word Startup
folder, the only files are WordToys.dot and its temp file. Where do I
go from here to solve the Normal.dot problem? I'm using XP/SP2.
Thanks.

Gene

 

[Graham Mayor]

See http://www.gmayor.com/what_to_do_when_word_crashes.htm
Are you sure the Winfax add-in is not present? See tools > templates and
add-ins.
You don't need the add-in to send faxes - see
http://www.gmayor.com/fax_from_word.htm - and it can cause all kinds of
problems.

--
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Graham Mayor - Word MVP


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[Gene Goldenfeld]

See http://www.gmayor.com/what_to_do_when_word_crashes.htm
Are you sure the Winfax add-in is not present? See tools > templates and
add-ins.
You don't need the add-in to send faxes - see
http://www.gmayor.com/fax_from_word.htm - and it can cause all kinds of
problems.

Word isn't crashing (yet). It is running normally since installing WFP,
except that on closing each time it erroneously prompts to change/save
Normal.dot. I'm aware the WFP is unncessary to run from inside Word and
that's the way I had it before this reinstallation because it was
crashing back then (that was before XP/SP2 and WFP's XP version, if
that's relevant). If crashing is going to be a problem, I haven't
gotten there yet (read on - carefully).

The Startup folder I'm referring to, per Suzanne Barnhill's website, is
the one found via Tools>Options>Files and Locations>Startup. Mine is
D:\Documents and Settings\...\Microsoft\Word\STARTUP (D:\ is my main hd)
and that's where I currently find only WordToys.dot and its temp file.
However, when I look at Tools>Templates and Add-ins, WFWORD2K.DOT is
there, but the Full Path statement at the bottom of the box is pointing
to the storage drive, C:\Program Files\Microsoft\Office\Startup, where a
1999 version of WFWORD2K.DOT is located (pre-D drive installation).
This is confusing because clicking on Attach or Add in that Templates
box takes me to the Templates folder in D: drive! The just-installed
version of WFWORD2K.DOT is also located on D:\, in the \Office\Startup
folder. So where is this C: Path statement coming from? Is the
operative question then how to get Toos>Templates... to point at the D:
version. Also is ...\Office\Startup where it should be? If you are
thinking of changes in Tools>Options>Files and Locations>, note that
everything there is pointing to D:\ drive locations (i.e., no C's).

Thanks,
Gene

 

[Graham Mayor]

I didn't suggest it was crashing - the link demonstrates how to check for
and remove unwanted temporary files that can cause all kinds of spurious
problems if neglected..

There are several possible start-up folders depending on Word version. In
addition to the Word startup folder, there can be Office start-up folders,
which can also be seen by Word. This is the main problem here. Word is
loading the old add-in. Remove *both* the WFWORD2K.DOT add-ins from their
current locations to temporary safe locations and the problem should go
away. Use the suggested method from the web link I posted earlier to send
faxes from Word.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP


<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

 

[Gene Goldenfeld]

I didn't suggest it was crashing - the link demonstrates how to check for
and remove unwanted temporary files that can cause all kinds of spurious
problems if neglected..

There are several possible start-up folders depending on Word version. In
addition to the Word startup folder, there can be Office start-up folders,
which can also be seen by Word. This is the main problem here. Word is
loading the old add-in. Remove *both* the WFWORD2K.DOT add-ins from their
current locations to temporary safe locations and the problem should go
away. Use the suggested method from the web link I posted earlier to send
faxes from Word.

Ok, now I get your drift. Removing it from C:\ had the desired effect.
It turns out the D startup location had a shortcut and that's not
loading in Templates. To see what would happen, I did try adding
WFWORD2K.DOT to the Templates, but it wouldn't hold on restart of Word.
Same with what may be a later version, WFWORD2K2.DOT. Thanks,

Gene