winmail.dat attachments even when sent Plain Text

[barbie gee]

I'm getting complaints from someone outside our business about how our
MS Word attachments arrive to him as "winmail.dat" which he can't do
anything with.

Yes, I've tried sending the message as Plain Text, instead of Outlook
RTF.
He still gets a winmail.dat file.

We are using Outlook 98 as our client in Corporate/Workgroup mode,
connecting to Exchange 2000 server that's part of an AD. Recipient is
recieving mail on an AIX box and running Eudora as his email client.

Contrary to what every Knowledgebase article and notes here say,
sending the message as Plain Text is NOT correcting this problem.

Any OTHER ideas?

TIA,
Barb

 

[neo [mvp outlook]]

Hi Barb,

Is the users email address coming out of your personal contacts folder or
from a record in the global address list (GAL)? The reason that I ask is
that there are options on a personal contact record or GAL record that can
still force Rich Text even though you composed a plain text formatted
message. For example, if you open a contact record from a contacts folder
and then double click on the e-mail address, there is a box that says
something like always send in outlook rich text. That should be unchecked.

If the entry is coming from an entry in the GAL, you will need to check with
your Exchange administrators and ask if they are forcing the format.

 

[barbie gee]

That's where I'm going to look next, on our Exchange 2k server.
I'm the admin, although I'm not all that experienced with it.
Our server is part of a large AD. Wondering if the setting is
specific to my own server, or if there is a setting that's "global" to
the entire AD that would override my server specific settings.

Where would I begin to look, on our Exchange server?

I got the addy out of the GAL. I did make a PAB entry of it, as well,
but I'm not seeing the "sent as RTF to this recipient" option.

 

[Brian Tillman]

I'm getting complaints from someone outside our business about how our
MS Word attachments arrive to him as "winmail.dat" which he can't do
anything with.

Yes, I've tried sending the message as Plain Text, instead of Outlook
RTF.
He still gets a winmail.dat file.

Is he in your Contacts? If so, open his contact record and double-click on
his email address. Make sure the drop-down at the bottom isn't forcing Rich
Text.

 

[Brian Tillman]

I got the addy out of the GAL. I did make a PAB entry of it, as well,
but I'm not seeing the "sent as RTF to this recipient" option.

Outlook doesn't use the PAB.

 

[neo [mvp outlook]]

I'm using Exchange 2003, so lets see how close this is. If the record is a
"contact" entry in the GAL, go ahead and open via Active Directory Users and
Computers (do this on a box that has the Exchange admin tools installed).
Go to the Exchange Advanced tab. Is there a checkbox labeled "Use MAPI Rich
Text". Is it unchecked?