WinMobile 5 + ActiveSynch + Outlook 07 = Problems

[DavidOsb]

I am having a problem on a new AT&T 8525 (WinMobile 5 & ActiveSynch
4.5 / Win XP & Office 2007). Not all contacts and not all
appointments will synch. There seems to be no specific pattern. I
have tried to create new (contacts & appointments) on the device and
create new on the PC. Still no pattern.

Microsoft shows a tech note that points to security suite software
(including their own) being the culprit.
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx

I made the recommended adjustments to my ZoneAlarm firewall and still
no effect. I even turned off the firewall and still no effect. I
then removed AS 4.5 and went back to AS 4.2, no effect.

My previous handheld was a WinCE 2003 PDA that worked fine even after
upgrading to AS 4.5 and Office 2007. My guess is that there is a
problem with Pocket Outlook. Since in 3 full days of investigating
this issue I have only seen posts associated with Outlook 2007 and
WinMobile 5, it may be limited to P-Outlook in WinMobile 5 and Outlook
2007.

This presents a serious problem and may push people away from
WinMobile products if not resolved soon.

Any Suggestions?

David Osburn
(former) Microsoft Tester
Ashburn, VA

 

[Milly Staples [MVP - Outlook]]

Try posting to microsoft.public.pocketpc.activesync.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, DavidOsb asked:

| I am having a problem on a new AT&T 8525 (WinMobile 5 & ActiveSynch
| 4.5 / Win XP & Office 2007). Not all contacts and not all
| appointments will synch. There seems to be no specific pattern. I
| have tried to create new (contacts & appointments) on the device and
| create new on the PC. Still no pattern.
|
| Microsoft shows a tech note that points to security suite software
| (including their own) being the culprit.
| http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
|
| I made the recommended adjustments to my ZoneAlarm firewall and still
| no effect. I even turned off the firewall and still no effect. I
| then removed AS 4.5 and went back to AS 4.2, no effect.
|
| My previous handheld was a WinCE 2003 PDA that worked fine even after
| upgrading to AS 4.5 and Office 2007. My guess is that there is a
| problem with Pocket Outlook. Since in 3 full days of investigating
| this issue I have only seen posts associated with Outlook 2007 and
| WinMobile 5, it may be limited to P-Outlook in WinMobile 5 and Outlook
| 2007.
|
| This presents a serious problem and may push people away from
| WinMobile products if not resolved soon.
|
| Any Suggestions?
|
| David Osburn
| (former) Microsoft Tester
| Ashburn, VA