WINWORD caused an invalid page fault in module WINWORD.EXE at 017f

[marykitty]

I've been receiving this error mesasge when I try to modify the content a
word file. I've try all the suggestions posted in other forums but it still
doesn't work. Those suggestions such as rename/delete normal.dot, delete the
whole template folder, I even format the whole harddisk and reinstall the
whole windows and office but it still doesn't work. Can anyone help?

Details of the error message

WINWORD caused an invalid page fault in
module WINWORD.EXE at 017f:300119e6.
Registers:
EAX=00735dcc CS=017f EIP=300119e6 EFLGS=00010206
EBX=006f0010 SS=0187 ESP=0062ea18 EBP=0062ea44
ECX=00000000 DS=0187 ESI=00000014 FS=19cf
EDX=00000014 ES=0187 EDI=00000000 GS=0000
Bytes at CS:EIP:
66 8b 09 66 3b 4c 24 04 75 ec eb 02 33 c0 c2 08
Stack dump:
300da71e 00000014 0073d660 00000000 0062f160 00000014 00010003 006f0010
000006a6 006f0118 0062eca0 0062eca0 3007cacf 00000014 0062f160 30bd0267

 

[Dian Chapman, MVP, MOS]

Wow! A lot of what you did was a waste of time. Reinstalling Office
rarely fixes a problem and formatting your hard drive and reinstalling
Windows was WAY overkill for a general Word error like this!

Also, you mention below that you "deleted the whole template folder."
It seems that you misunderstood that. Deleting the TEMPLATE folder
will do nothing to help you with an error like this.

However, yes, deleting the CONTENTS of the TEMP (not template,
temp...as in temporary) folder WILL help and solves this type of
problem all the time.

When you get a generic error like this, you do need to go down a list
of possible solutions to see what works.

Here are two articles you should read.

Maintaining Your Computer
http://www.mousetrax.com/maintain.html

Add-ins...One of Word's Most Common Problems
http://pubs.logicalexpressions.com/Pub0009/LPMArticle.asp?ID=282

Good luck...

Dian D. Chapman, Technical Consultant
Microsoft MVP, MOS Certified
Editor/TechTrax Ezine

Free Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: www.mousetrax.com/books.html
Optimize your business docs: www.mousetrax.com/consulting
Learn VBA the easy way: www.mousetrax.com/techcourses.html

 

[redbear]

Chapman,

I've have read and tried the solutions that you have suggested but the
problem is still there and now i got an extra error message when i opened the
word file.

WINWORD caused an invalid page fault in
module MSO97.DLL at 017f:306c26c3.
Registers:
EAX=0074f030 CS=017f EIP=306c26c3 EFLGS=00010216
EBX=00740000 SS=0187 ESP=0062c1c8 EBP=00000000
ECX=00740000 DS=0187 ESI=00740000 FS=18ef
EDX=00747548 ES=0187 EDI=00740073 GS=0000
Bytes at CS:EIP:
66 8b 30 66 85 f6 74 1d 8b f8 33 c0 66 8b c6 8b
Stack dump:
000000b4 000003f7 306c24e9 00000237 007470b4 0062c244 00000000 00747548
00000237 00000001 306c2778 00747548 000000b4 3000e24f 0074754c 00000000

 

[Suzanne S. Barnhill]

See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

 

[marykitty]

I have tried those already but it still didn't work.

 

[Dian D. Chapman, MVP]

Okay, could you write a list of EXACTLY everything you did.

Such as...

* are your temp files cleared?
* did you try renaming your Normal.dot?
* did you run the check for addins with the /a switch?
* did you kick down your hardware accelerator, reboot and check for
video problem?
* are you running Norton antivirus?
* what EXACT version of Office are you running?
* what version of Windows are you running?
* are you on a network?

This is a fairly common, yet generic error. And most of the
troubleshooting techniques in the articles presented so far DO clear
up most all of these errors. So you've either not done them all,
misunderstood how to do them, or have a more serious/unusual problem.
But we can't help you drill down the problem without some more defined
details.

Dian D. Chapman, Technical Consultant
Microsoft MVP, MOS Certified
Editor/TechTrax Ezine

Free MS Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: http://www.mousetrax.com/books.html
Optimize your business docs: http://www.mousetrax.com/consulting
Learn VBA the easy way: http://www.mousetrax.com/techcourses.html

 

[marykitty]

I'm using Office 97 on Windows 98. Most of the files I use are from the
server retrieve through network. Norton
AntiVirus Corporate Edition is installed. Not all the files create the
problem. All the files which I retrieve from the server got the error
messages and some which are from the local drives got the error messages.
Newly created files on local disk works find.

Things i did was:
* reinstall the windows
* Run the check for addins with the /a switch, Word starts correctly and I
follow the steps to set word back to the default settings.
* Delete the "Data" key in the Registry
* rename normal.dot to normal.old
* delete normal.dot
* Use Aclutil.exe
* clear the content of temp folder and empty the recycle bin
* install the SR-1 and SR-2 for Office 97
* check in the Startup folder of word and there is nothing in there
* remove and reinstall the printer driver
* Rename the "Word" key to "OldWord" key in the Registry
* have check all the fonts and they are working
* remove and reinstall Spelling checker
* have tried to start Word in safe mode but the error message still appears

 

[Dian D. Chapman, MVP]

Great! Thanks...

Okay, the one thing you didn't mention, which you may have just
missed, or actually didn't try...is turning down your hardware
accelerator. And I'm not just pulling this one out of my hat.

See, you said that you get the crash when you attempt to edit a doc.
Okay, when you try to move text around on the screen in an edit, it
causes the video driver to respond. Anything having to do with crashes
while working on the screen...as in just typing away versus doing
anything with menus or such...can very well be a problem that's caused
because your video driver can't handle the load. Been there!

So give that test a shot. Tune down the accelerator as described in my
Maintaining your computer article I previously mentioned at
http://www.mousetrax.com/maintain.html.

Reboot and see if that helps. If so, update your video driver.

If that doesn't help, then I'm running out of ideas. Yes, you HAVE
done just about everything. But that video driver may just be the
problem. Particularly since you did everything else!

Good luck!

Dian D. Chapman, Technical Consultant
Microsoft MVP, MOS Certified
Editor/TechTrax Ezine

Free MS Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: http://www.mousetrax.com/books.html
Optimize your business docs: http://www.mousetrax.com/consulting
Learn VBA the easy way: http://www.mousetrax.com/techcourses.html

 

[marykitty]

Thx a lot, Dian. The WINWORD.exe error message is gone but now another
message appears when I try to open a word file.

WINWORD caused an invalid page fault in
module MSO97.DLL at 017f:306c26c3.

 

[Dian D. Chapman, MVP]

<grrrrrr>

Okay, this is a similar, somewhat generic message. However, at least
this one narrows down the cause to the main 97 DLL (dynamic linked
library) file (the main code file).

Although reinstalling rarely fixes problems, this is one where it
might. If you had a newer version of Office, you could use the Detect
and Repair to try to fix this. Since you're using the older 97, you
don't have that feature.

So what you can try is to rename that file to MSO97.OLD and run a
reinstall. By renaming, the file will not be recognized so you'll get
a fresh copy. DON'T DELETE IT incase this doesn't help. If it doesn't,
you can always return the file to it's original state by renaming it
back. But by renaming it, the install will assume it doesn't exist and
install a fresh version...which MAY solve this problem. This DLL may
be corrupt?

Give it a shot and good luck!

Dian D. Chapman, Technical Consultant
Microsoft MVP, MOS Certified
Editor/TechTrax Ezine

Free MS Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: http://www.mousetrax.com/books.html
Optimize your business docs: http://www.mousetrax.com/consulting
Learn VBA the easy way: http://www.mousetrax.com/techcourses.html