WINWORD.EXE - Application error

[Emily]

I've got the following application error when opening a word document :

The instruction at "0x600201ac" referenced memory at "0x00000000". The
memory could not be "read".

The problem appends only on my computer and it as the following configuration:

-------------------------------------------------------------------------------------------
Item Value
OS Name Microsoft Windows 2000 Professional
Version 5.0.2195 Service Pack 4 Build 2195
OS Manufacturer Microsoft Corporation
System Name PC814-VDUPUIS
System Manufacturer Dell Computer Corporation
System Model OptiPlex GX260
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 4 GenuineIntel ~1992 Mhz
BIOS Version 07/25/02
Windows Directory C:\WINNT
Locale United States
Time Zone Eastern Standard Time
Total Physical Memory 522,232 KB
Available Physical Memory 134,160 KB
Total Virtual Memory 1,796,272 KB
Available Virtual Memory 961,260 KB
Page File Space 1,274,040 KB


Item Value
Application name Microsoft Word
Version 9.0
Build 3822
Application path C:\Program Files\Microsoft Office\Office
Language English (United States)

Templates 3
Template name clearcase.dot
Template path C:\Documents and Settings\vdupuis\Application
Data\Microsoft\Templates
Template type Global

Template name doors.dot
Template path C:\Documents and Settings\vdupuis\Application
Data\Microsoft\Word\STARTUP
Template type Global

Template name Normal.dot
Template path C:\Documents and Settings\vdupuis\Application
Data\Microsoft\Templates
Template type Normal

Add-Ins 2
Add-In name doors.dot
Add-In path C:\Documents and Settings\vdupuis\Application
Data\Microsoft\Word\STARTUP
Add-In loaded True
Add-In autoloaded True

Add-In name clearcase.dot
Add-In path C:\Documents and Settings\vdupuis\Application
Data\Microsoft\Templates
Add-In loaded True
Add-In autoloaded False


Does anyone knows what is the problem ?

 

[Larry Tellef [MSFT]]

Emily,

If the file opens successfully on other machines, and you are not attempting
to open the file over a network (copy it locally & try if you are) then the
issue is machine specific. A fast way to trouble shoot this is by starting
word using the /a switch to suppress add-ins from loading and starting Word
in a generic state.

Please see the below article for more information:
http://support.microsoft.com/default.aspx?scid=KB;EN-US;289634

 

[Emily]

Larry,
The file is local on my computer. I tried to start word with the /a option
and the problem still there when I open the file.

Emily,

If the file opens successfully on other machines, and you are not attempting
to open the file over a network (copy it locally & try if you are) then the
issue is machine specific. A fast way to trouble shoot this is by starting
word using the /a switch to suppress add-ins from loading and starting Word
in a generic state.

Please see the below article for more information:
http://support.microsoft.com/default.aspx?scid=KB;EN-US;289634

--

Thank you for choosing Microsoft!
Larry Tellef [MSFT]
(mailto:[email protected])

-----------------------------------------------------------
NOTE: This posting is provided "AS IS" with no warranties, and confers no
rights.
------------------------------------------------------------

I've got the following application error when opening a word document :

The instruction at "0x600201ac" referenced memory at "0x00000000". The
memory could not be "read".

The problem appends only on my computer and it as the following
configuration:

-------------------------------------------------------------------------------------------
Item Value
OS Name Microsoft Windows 2000 Professional
Version 5.0.2195 Service Pack 4 Build 2195
OS Manufacturer Microsoft Corporation
System Name PC814-VDUPUIS
System Manufacturer Dell Computer Corporation
System Model OptiPlex GX260
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 4 GenuineIntel ~1992 Mhz
BIOS Version 07/25/02
Windows Directory C:\WINNT
Locale United States
Time Zone Eastern Standard Time
Total Physical Memory 522,232 KB
Available Physical Memory 134,160 KB
Total Virtual Memory 1,796,272 KB
Available Virtual Memory 961,260 KB
Page File Space 1,274,040 KB


Item Value
Application name Microsoft Word
Version 9.0
Build 3822
Application path C:\Program Files\Microsoft Office\Office
Language English (United States)

Templates 3
Template name clearcase.dot
Template path C:\Documents and Settings\vdupuis\Application
Data\Microsoft\Templates
Template type Global

Template name doors.dot
Template path C:\Documents and Settings\vdupuis\Application
Data\Microsoft\Word\STARTUP
Template type Global

Template name Normal.dot
Template path C:\Documents and Settings\vdupuis\Application
Data\Microsoft\Templates
Template type Normal

Add-Ins 2
Add-In name doors.dot
Add-In path C:\Documents and Settings\vdupuis\Application
Data\Microsoft\Word\STARTUP
Add-In loaded True
Add-In autoloaded True

Add-In name clearcase.dot
Add-In path C:\Documents and Settings\vdupuis\Application
Data\Microsoft\Templates
Add-In loaded True
Add-In autoloaded False


Does anyone knows what is the problem ?

 

[Larry Tellef [MSFT]]

Emily,

Since the file opens successfully on other computers, we know the issue is
machine specific. Troubleshooting this will be time consuming. First
begine by starting Windows in Safe Mode - if it works, then go to Start\Run
and entery "msconfig". In there you will see a Startup sheet tab. Deselect
all items and restart. If it works, go to the Startup sheet tab and begin
selecting a couple boxes, restart & test, add a couple boxes, restart &
test, etc. Through a process of elimination you will hopefully find the
offending application. If there is no difference, you will need to compare
installed applications, versions, updates, etc. to a machine that can
successfully opne the document to identify what is different. Could this be
a version\open converter issue?

If all else fails, you may want to try choosing "Recover Text from Any File
(*.*)" under the "Files of Type" drop down from the File\Open dialog box in
Word. Using this converter will remove
formatting.

--

Thank you for choosing Microsoft!
Larry Tellef [MSFT]
(mailto:[email protected])

-----------------------------------------------------------
NOTE: This posting is provided "AS IS" with no warranties, and confers no
rights.
------------------------------------------------------------

Larry,
The file is local on my computer. I tried to start word with the /a option
and the problem still there when I open the file.

Emily,

If the file opens successfully on other machines, and you are not
attempting
to open the file over a network (copy it locally & try if you are) then
the
issue is machine specific. A fast way to trouble shoot this is by
starting
word using the /a switch to suppress add-ins from loading and starting
Word
in a generic state.

Please see the below article for more information:
http://support.microsoft.com/default.aspx?scid=KB;EN-US;289634

--

Thank you for choosing Microsoft!
Larry Tellef [MSFT]
(mailto:[email protected])

-----------------------------------------------------------
NOTE: This posting is provided "AS IS" with no warranties, and confers no
rights.
------------------------------------------------------------

I've got the following application error when opening a word document :

The instruction at "0x600201ac" referenced memory at "0x00000000". The
memory could not be "read".

The problem appends only on my computer and it as the following
configuration:

-------------------------------------------------------------------------------------------
Item Value
OS Name Microsoft Windows 2000 Professional
Version 5.0.2195 Service Pack 4 Build 2195
OS Manufacturer Microsoft Corporation
System Name PC814-VDUPUIS
System Manufacturer Dell Computer Corporation
System Model OptiPlex GX260
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 4 GenuineIntel ~1992 Mhz
BIOS Version 07/25/02
Windows Directory C:\WINNT
Locale United States
Time Zone Eastern Standard Time
Total Physical Memory 522,232 KB
Available Physical Memory 134,160 KB
Total Virtual Memory 1,796,272 KB
Available Virtual Memory 961,260 KB
Page File Space 1,274,040 KB


Item Value
Application name Microsoft Word
Version 9.0
Build 3822
Application path C:\Program Files\Microsoft Office\Office
Language English (United States)

Templates 3
Template name clearcase.dot
Template path C:\Documents and Settings\vdupuis\Application
Data\Microsoft\Templates
Template type Global

Template name doors.dot
Template path C:\Documents and Settings\vdupuis\Application
Data\Microsoft\Word\STARTUP
Template type Global

Template name Normal.dot
Template path C:\Documents and Settings\vdupuis\Application
Data\Microsoft\Templates
Template type Normal

Add-Ins 2
Add-In name doors.dot
Add-In path C:\Documents and Settings\vdupuis\Application
Data\Microsoft\Word\STARTUP
Add-In loaded True
Add-In autoloaded True

Add-In name clearcase.dot
Add-In path C:\Documents and Settings\vdupuis\Application
Data\Microsoft\Templates
Add-In loaded True
Add-In autoloaded False


Does anyone knows what is the problem ?