WMS ST Notif Window error when shutting down Windows

A

Abrey Myers

To whomever may know the answer to this question:

We have Office 2007 Professional deployed within our organization. We are unable
to determine why at inconsistent times, with many users, when shutting down a
PC, the OUTLOOK.EXE process does not exit because a warning dialog appears with
a message that a process identified as 'WMS ST Notif Window [hexadecimal
number]' is unable to be closed.

Thereafter, when relaunching Outlook, we encounter a message saying that Outlook
did not close properly and would we like it to open in Safe Mode.

I have noted that this question has been posted on and off at various forums on
the Internet over the past four years, but noone seems to have published what
the cause of this error message is due to.

Also TechNet does not appear to have any information regarding this error
message.

I have tried Ending various processes at shutdown but none of them appear to
resolve the error.

I have searched the Registry but none of the entries appear to be identified
with this string.

I would like to identify which DLL or Process is 'WMS ST Notification Window';
and whether a fix or patch is available, or a procedure identified, to correct
this shutdown, if known.

Many thanks.

Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273
 
D

Diane Poremsky [MVP]

I've seen both of the following blamed for it over the years but have no
idea which (if either) is the real cause. It's not specific to outlook,
although it seems to come up often enough in outlook.

Are you using Logitech products and drivers/software? The premise on this
was the Logitech software sends email and it doesn't interface with outlook
correctly. I think "WMS" throws them off and they assume WMS = messaging =
email. I believe it refers to error/alert messages. It could still be
Logitech though. :)

Do you have the latest sun/java software?

Best bet is to make sure affected systems have the latest software updates
and drivers, starting with these two things.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.
 
A

abrey myers

Dear Diane:

Thank you for your reply.

We do not use Logitech software products in general. This happens on machines
that do not have that driver loaded. We also have current Java software loaded,
but I do not understand how that relates to the error.

None of the posted discussions on this question that I have reviewed even
identify which DLL, EXE, COM or other support file is generating this message,
and that is one of the questions I want answered.

Until I am able to identify which piece of software is creating this message I
have no idea how to approach the problem.

I also have no idea what the letters 'WMS ST' refer to. Is it Windows Messaging
Subsystem? Does it mean something else? Until I can identify which software
component is generating the message then I cannot verify anything.

Since you are an Outlook MVP, at least let's start with this. Can youconfirm
whether this component is part of Outlook or Office, or not, to the best of your
knowledge?

Regards

Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273
=======================================
Diane Poremsky said:
I've seen both of the following blamed for it over the years but have no
idea which (if either) is the real cause. It's not specific to outlook,
although it seems to come up often enough in outlook.

Are you using Logitech products and drivers/software? The premise on this
was the Logitech software sends email and it doesn't interface with outlook
correctly. I think "WMS" throws them off and they assume WMS = messaging =
email. I believe it refers to error/alert messages. It could still be
Logitech though. :)

Do you have the latest sun/java software?

Best bet is to make sure affected systems have the latest software updates
and drivers, starting with these two things.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Abrey Myers said:
To whomever may know the answer to this question:

We have Office 2007 Professional deployed within our organization. We are
unable
to determine why at inconsistent times, with many users, when shutting
down a
PC, the OUTLOOK.EXE process does not exit because a warning dialog appears
with
a message that a process identified as 'WMS ST Notif Window [hexadecimal
number]' is unable to be closed.

Thereafter, when relaunching Outlook, we encounter a message saying that
Outlook
did not close properly and would we like it to open in Safe Mode.

I have noted that this question has been posted on and off at various
forums on
the Internet over the past four years, but noone seems to have published
what
the cause of this error message is due to.

Also TechNet does not appear to have any information regarding this error
message.

I have tried Ending various processes at shutdown but none of them appear
to
resolve the error.

I have searched the Registry but none of the entries appear to be
identified
with this string.

I would like to identify which DLL or Process is 'WMS ST Notification
Window';
and whether a fix or patch is available, or a procedure identified, to
correct
this shutdown, if known.

Many thanks.

Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273
 
D

Diane Poremsky [MVP]

No one really knows for sure what causes the error - some said they had
identical systems, one with logitech software (and the error) and one with a
different mouse that was error free. Others reported the same with sun
java.

If the problem only occurs on some machines, examine a good machine and one
'bad' one very closely - see if you can identify what is different between
the two. Look for things like sync software and if users are using emptying
deleted items on exit.

We've seen errors like this in the past that manifest themselves in outlook
but in actuality, the problem is with other programs. "WMS ST" is not short
for Windows Messaging Subsystem and is not an outlook file.


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


abrey myers said:
Dear Diane:

Thank you for your reply.

We do not use Logitech software products in general. This happens on
machines
that do not have that driver loaded. We also have current Java software
loaded,
but I do not understand how that relates to the error.

None of the posted discussions on this question that I have reviewed even
identify which DLL, EXE, COM or other support file is generating this
message,
and that is one of the questions I want answered.

Until I am able to identify which piece of software is creating this
message I
have no idea how to approach the problem.

I also have no idea what the letters 'WMS ST' refer to. Is it Windows
Messaging
Subsystem? Does it mean something else? Until I can identify which
software
component is generating the message then I cannot verify anything.

Since you are an Outlook MVP, at least let's start with this. Can
youconfirm
whether this component is part of Outlook or Office, or not, to the best
of your
knowledge?

Regards

Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273
=======================================
Poremsky
I've seen both of the following blamed for it over the years but have no
idea which (if either) is the real cause. It's not specific to outlook,
although it seems to come up often enough in outlook.

Are you using Logitech products and drivers/software? The premise on this
was the Logitech software sends email and it doesn't interface with
outlook
correctly. I think "WMS" throws them off and they assume WMS = messaging
=
email. I believe it refers to error/alert messages. It could still be
Logitech though. :)

Do you have the latest sun/java software?

Best bet is to make sure affected systems have the latest software updates
and drivers, starting with these two things.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Abrey Myers said:
To whomever may know the answer to this question:

We have Office 2007 Professional deployed within our organization. We
are
unable
to determine why at inconsistent times, with many users, when shutting
down a
PC, the OUTLOOK.EXE process does not exit because a warning dialog
appears
with
a message that a process identified as 'WMS ST Notif Window [hexadecimal
number]' is unable to be closed.

Thereafter, when relaunching Outlook, we encounter a message saying that
Outlook
did not close properly and would we like it to open in Safe Mode.

I have noted that this question has been posted on and off at various
forums on
the Internet over the past four years, but noone seems to have published
what
the cause of this error message is due to.

Also TechNet does not appear to have any information regarding this
error
message.

I have tried Ending various processes at shutdown but none of them
appear
to
resolve the error.

I have searched the Registry but none of the entries appear to be
identified
with this string.

I would like to identify which DLL or Process is 'WMS ST Notification
Window';
and whether a fix or patch is available, or a procedure identified, to
correct
this shutdown, if known.

Many thanks.

Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273
 
A

Abrey Myers

Dear Diane:

Thank you again for your reply.

I agree with you that this is likely not an Outlook file. But Outlook is the
program being affected by these series of events, and we have numerous instances
of it occurring within our company alone; therefore I have an incentive to
identify what is causing the issue. I do find it astonishing that after four
years of this being reported on the Net noone has yet identified the source of
this error.

I cannot say with certainty what the acronym 'WMS ST' stands for. How can you
yourself be certain? It might not be from an Outlook file, since that presumably
is your experience; but it might belong to another Microsoft product, say,
ActiveSync. Several other forum postings have noted this issue involving sync
software. There are many products which now interact directly with Outlook, some
from Microsoft, such as Word; and many other third party products. It may turn
out to be a combination of one or more products interacting with each other that
results in this error. I do not know yet.

'Windows Messaging System' is an official Microsoft acronym and is part of their
DLL libraries. Until I have identified what is generating this dialog and
message, it is plausible that WMS stands for this string, since it is a logical
deduction that a messaging product is generating the problem. But until it is
identified, my guess is as good as any.

What I am starting to hypothesize is that this message is from a third party
product which hooks into Outlook and possibly some other program or programs.
The name of the message dialog suggests that some software code was not cleaned
up before being put into Production.

As for comparing two systems, easier said than done. A typical system deployed
within our environment contains thousands of installed program files and my time
is limited. For my purposes I already have two systems at hand that can qualify
for this analysis: my desktop system, which is experiencing the problem as we
speak; and my home laptop, which I bring to work for troubleshooting. Each has a
slightly different configuration. The laptop does not experience this shutdown
problem. By process of elimination I can narrow down the list of potential
software suspects and possibly cure my own instance of it, but that does not
guarantee it will be a reproduceable solution on other machines in our
environment.

I have made inquiries to a specific software vendor to attempt to determine
whether this error message originates from their software code. If I am able to
obtain a positive identification, and consequently reliably reproduce a workable
solution on several machines, I will post my results here, so that others will
benefit. More to follow.

Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273


Diane Poremsky [MVP]" said:
No one really knows for sure what causes the error - some said they had
identical systems, one with logitech software (and the error) and one with a
different mouse that was error free. Others reported the same with sun
java.

If the problem only occurs on some machines, examine a good machine and one
'bad' one very closely - see if you can identify what is different between
the two. Look for things like sync software and if users are using emptying
deleted items on exit.

We've seen errors like this in the past that manifest themselves in outlook
but in actuality, the problem is with other programs. "WMS ST" is not short
for Windows Messaging Subsystem and is not an outlook file.


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


abrey myers said:
Dear Diane:

Thank you for your reply.

We do not use Logitech software products in general. This happens on
machines
that do not have that driver loaded. We also have current Java software
loaded,
but I do not understand how that relates to the error.

None of the posted discussions on this question that I have reviewed even
identify which DLL, EXE, COM or other support file is generating this
message,
and that is one of the questions I want answered.

Until I am able to identify which piece of software is creating this
message I
have no idea how to approach the problem.

I also have no idea what the letters 'WMS ST' refer to. Is it Windows
Messaging
Subsystem? Does it mean something else? Until I can identify which
software
component is generating the message then I cannot verify anything.

Since you are an Outlook MVP, at least let's start with this. Can
youconfirm
whether this component is part of Outlook or Office, or not, to the best
of your
knowledge?

Regards

Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273
=======================================
Poremsky
I've seen both of the following blamed for it over the years but have no
idea which (if either) is the real cause. It's not specific to outlook,
although it seems to come up often enough in outlook.

Are you using Logitech products and drivers/software? The premise on this
was the Logitech software sends email and it doesn't interface with
outlook
correctly. I think "WMS" throws them off and they assume WMS = messaging
=
email. I believe it refers to error/alert messages. It could still be
Logitech though. :)

Do you have the latest sun/java software?

Best bet is to make sure affected systems have the latest software updates
and drivers, starting with these two things.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


To whomever may know the answer to this question:

We have Office 2007 Professional deployed within our organization. We
are
unable
to determine why at inconsistent times, with many users, when shutting
down a
PC, the OUTLOOK.EXE process does not exit because a warning dialog
appears
with
a message that a process identified as 'WMS ST Notif Window [hexadecimal
number]' is unable to be closed.

Thereafter, when relaunching Outlook, we encounter a message saying that
Outlook
did not close properly and would we like it to open in Safe Mode.

I have noted that this question has been posted on and off at various
forums on
the Internet over the past four years, but noone seems to have published
what
the cause of this error message is due to.

Also TechNet does not appear to have any information regarding this
error
message.

I have tried Ending various processes at shutdown but none of them
appear
to
resolve the error.

I have searched the Registry but none of the entries appear to be
identified
with this string.

I would like to identify which DLL or Process is 'WMS ST Notification
Window';
and whether a fix or patch is available, or a procedure identified, to
correct
this shutdown, if known.

Many thanks.

Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273
 
D

Diane Poremsky [MVP]

The reason there is no solutions is because the error is very rare. If more
people were affected by it, it would be much easier to trace. If anyone has
identified the other piece of the puzzle, they don't post back.
What I am starting to hypothesize is that this message is from a third party
product which hooks into Outlook and possibly some other program or
programs.
The name of the message dialog suggests that some software code was not
cleaned
up before being put into Production.
I believe this is correct. A surprising number of programs hook in at the
MAPI level and are easy to either overlook or not think about.

Another thing to look at is windows messenger apps - Microsoft's Messenger
and Communicator specifically but also other IM type apps.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Abrey Myers said:
Dear Diane:

Thank you again for your reply.

I agree with you that this is likely not an Outlook file. But Outlook is
the
program being affected by these series of events, and we have numerous
instances
of it occurring within our company alone; therefore I have an incentive to
identify what is causing the issue. I do find it astonishing that after
four
years of this being reported on the Net noone has yet identified the
source of
this error.

I cannot say with certainty what the acronym 'WMS ST' stands for. How can
you
yourself be certain? It might not be from an Outlook file, since that
presumably
is your experience; but it might belong to another Microsoft product, say,
ActiveSync. Several other forum postings have noted this issue involving
sync
software. There are many products which now interact directly with
Outlook, some
from Microsoft, such as Word; and many other third party products. It may
turn
out to be a combination of one or more products interacting with each
other that
results in this error. I do not know yet.

'Windows Messaging System' is an official Microsoft acronym and is part of
their
DLL libraries. Until I have identified what is generating this dialog and
message, it is plausible that WMS stands for this string, since it is a
logical
deduction that a messaging product is generating the problem. But until it
is
identified, my guess is as good as any.

What I am starting to hypothesize is that this message is from a third
party
product which hooks into Outlook and possibly some other program or
programs.
The name of the message dialog suggests that some software code was not
cleaned
up before being put into Production.

As for comparing two systems, easier said than done. A typical system
deployed
within our environment contains thousands of installed program files and
my time
is limited. For my purposes I already have two systems at hand that can
qualify
for this analysis: my desktop system, which is experiencing the problem as
we
speak; and my home laptop, which I bring to work for troubleshooting. Each
has a
slightly different configuration. The laptop does not experience this
shutdown
problem. By process of elimination I can narrow down the list of potential
software suspects and possibly cure my own instance of it, but that does
not
guarantee it will be a reproduceable solution on other machines in our
environment.

I have made inquiries to a specific software vendor to attempt to
determine
whether this error message originates from their software code. If I am
able to
obtain a positive identification, and consequently reliably reproduce a
workable
solution on several machines, I will post my results here, so that others
will
benefit. More to follow.

Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273


Diane Poremsky [MVP]" said:
No one really knows for sure what causes the error - some said they had
identical systems, one with logitech software (and the error) and one with
a
different mouse that was error free. Others reported the same with sun
java.

If the problem only occurs on some machines, examine a good machine and
one
'bad' one very closely - see if you can identify what is different between
the two. Look for things like sync software and if users are using
emptying
deleted items on exit.

We've seen errors like this in the past that manifest themselves in
outlook
but in actuality, the problem is with other programs. "WMS ST" is not
short
for Windows Messaging Subsystem and is not an outlook file.


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


abrey myers said:
Dear Diane:

Thank you for your reply.

We do not use Logitech software products in general. This happens on
machines
that do not have that driver loaded. We also have current Java software
loaded,
but I do not understand how that relates to the error.

None of the posted discussions on this question that I have reviewed
even
identify which DLL, EXE, COM or other support file is generating this
message,
and that is one of the questions I want answered.

Until I am able to identify which piece of software is creating this
message I
have no idea how to approach the problem.

I also have no idea what the letters 'WMS ST' refer to. Is it Windows
Messaging
Subsystem? Does it mean something else? Until I can identify which
software
component is generating the message then I cannot verify anything.

Since you are an Outlook MVP, at least let's start with this. Can
youconfirm
whether this component is part of Outlook or Office, or not, to the best
of your
knowledge?

Regards

Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273
=======================================
Poremsky
[MVP]" <[email protected]> says...

I've seen both of the following blamed for it over the years but have no
idea which (if either) is the real cause. It's not specific to outlook,
although it seems to come up often enough in outlook.

Are you using Logitech products and drivers/software? The premise on
this
was the Logitech software sends email and it doesn't interface with
outlook
correctly. I think "WMS" throws them off and they assume WMS =
messaging
=
email. I believe it refers to error/alert messages. It could still be
Logitech though. :)

Do you have the latest sun/java software?

Best bet is to make sure affected systems have the latest software
updates
and drivers, starting with these two things.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


To whomever may know the answer to this question:

We have Office 2007 Professional deployed within our organization. We
are
unable
to determine why at inconsistent times, with many users, when shutting
down a
PC, the OUTLOOK.EXE process does not exit because a warning dialog
appears
with
a message that a process identified as 'WMS ST Notif Window
[hexadecimal
number]' is unable to be closed.

Thereafter, when relaunching Outlook, we encounter a message saying
that
Outlook
did not close properly and would we like it to open in Safe Mode.

I have noted that this question has been posted on and off at various
forums on
the Internet over the past four years, but noone seems to have
published
what
the cause of this error message is due to.

Also TechNet does not appear to have any information regarding this
error
message.

I have tried Ending various processes at shutdown but none of them
appear
to
resolve the error.

I have searched the Registry but none of the entries appear to be
identified
with this string.

I would like to identify which DLL or Process is 'WMS ST Notification
Window';
and whether a fix or patch is available, or a procedure identified, to
correct
this shutdown, if known.

Many thanks.

Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273
 
A

Abrey Myers

Dear Diane:

The error is not rare: we certainly encounter it on a routine basis. My guess it
simply hasn't been reported to Microsoft with any regularity so that a pattern
can be identified and a resolution found. And you are correct that if a
resolution is found it is not reported online.

I was considering investigating messaging clients as well, thank you for your
suggestion, since we use quite a number of applications that interact with
messaging if not Outlook per se.

Once I have a response from the third party vendor I contacted regarding this
question, and if it resolves the matter, I promise to post back with our
results.

If it does not, we still have two unused support incidents that come with our
annual TechNet subscription; and I will likely contact Microsoft to initiate a
support request. More to follow soon.

Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273



Diane Poremsky [MVP]" said:
The reason there is no solutions is because the error is very rare. If more
people were affected by it, it would be much easier to trace. If anyone has
identified the other piece of the puzzle, they don't post back.
What I am starting to hypothesize is that this message is from a third party
product which hooks into Outlook and possibly some other program or
programs.
The name of the message dialog suggests that some software code was not
cleaned
up before being put into Production.
I believe this is correct. A surprising number of programs hook in at the
MAPI level and are easy to either overlook or not think about.

Another thing to look at is windows messenger apps - Microsoft's Messenger
and Communicator specifically but also other IM type apps.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Abrey Myers said:
Dear Diane:

Thank you again for your reply.

I agree with you that this is likely not an Outlook file. But Outlook is
the
program being affected by these series of events, and we have numerous
instances
of it occurring within our company alone; therefore I have an incentive to
identify what is causing the issue. I do find it astonishing that after
four
years of this being reported on the Net noone has yet identified the
source of
this error.

I cannot say with certainty what the acronym 'WMS ST' stands for. How can
you
yourself be certain? It might not be from an Outlook file, since that
presumably
is your experience; but it might belong to another Microsoft product, say,
ActiveSync. Several other forum postings have noted this issue involving
sync
software. There are many products which now interact directly with
Outlook, some
from Microsoft, such as Word; and many other third party products. It may
turn
out to be a combination of one or more products interacting with each
other that
results in this error. I do not know yet.

'Windows Messaging System' is an official Microsoft acronym and is part of
their
DLL libraries. Until I have identified what is generating this dialog and
message, it is plausible that WMS stands for this string, since it is a
logical
deduction that a messaging product is generating the problem. But until it
is
identified, my guess is as good as any.

What I am starting to hypothesize is that this message is from a third
party
product which hooks into Outlook and possibly some other program or
programs.
The name of the message dialog suggests that some software code was not
cleaned
up before being put into Production.

As for comparing two systems, easier said than done. A typical system
deployed
within our environment contains thousands of installed program files and
my time
is limited. For my purposes I already have two systems at hand that can
qualify
for this analysis: my desktop system, which is experiencing the problem as
we
speak; and my home laptop, which I bring to work for troubleshooting. Each
has a
slightly different configuration. The laptop does not experience this
shutdown
problem. By process of elimination I can narrow down the list of potential
software suspects and possibly cure my own instance of it, but that does
not
guarantee it will be a reproduceable solution on other machines in our
environment.

I have made inquiries to a specific software vendor to attempt to
determine
whether this error message originates from their software code. If I am
able to
obtain a positive identification, and consequently reliably reproduce a
workable
solution on several machines, I will post my results here, so that others
will
benefit. More to follow.

Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273


Diane Poremsky [MVP]" said:
No one really knows for sure what causes the error - some said they had
identical systems, one with logitech software (and the error) and one with
a
different mouse that was error free. Others reported the same with sun
java.

If the problem only occurs on some machines, examine a good machine and
one
'bad' one very closely - see if you can identify what is different between
the two. Look for things like sync software and if users are using
emptying
deleted items on exit.

We've seen errors like this in the past that manifest themselves in
outlook
but in actuality, the problem is with other programs. "WMS ST" is not
short
for Windows Messaging Subsystem and is not an outlook file.


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Dear Diane:

Thank you for your reply.

We do not use Logitech software products in general. This happens on
machines
that do not have that driver loaded. We also have current Java software
loaded,
but I do not understand how that relates to the error.

None of the posted discussions on this question that I have reviewed
even
identify which DLL, EXE, COM or other support file is generating this
message,
and that is one of the questions I want answered.

Until I am able to identify which piece of software is creating this
message I
have no idea how to approach the problem.

I also have no idea what the letters 'WMS ST' refer to. Is it Windows
Messaging
Subsystem? Does it mean something else? Until I can identify which
software
component is generating the message then I cannot verify anything.

Since you are an Outlook MVP, at least let's start with this. Can
youconfirm
whether this component is part of Outlook or Office, or not, to the best
of your
knowledge?

Regards

Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273
=======================================
Poremsky
[MVP]" <[email protected]> says...

I've seen both of the following blamed for it over the years but have no
idea which (if either) is the real cause. It's not specific to outlook,
although it seems to come up often enough in outlook.

Are you using Logitech products and drivers/software? The premise on
this
was the Logitech software sends email and it doesn't interface with
outlook
correctly. I think "WMS" throws them off and they assume WMS =
messaging
=
email. I believe it refers to error/alert messages. It could still be
Logitech though. :)

Do you have the latest sun/java software?

Best bet is to make sure affected systems have the latest software
updates
and drivers, starting with these two things.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


To whomever may know the answer to this question:

We have Office 2007 Professional deployed within our organization. We
are
unable
to determine why at inconsistent times, with many users, when shutting
down a
PC, the OUTLOOK.EXE process does not exit because a warning dialog
appears
with
a message that a process identified as 'WMS ST Notif Window
[hexadecimal
number]' is unable to be closed.

Thereafter, when relaunching Outlook, we encounter a message saying
that
Outlook
did not close properly and would we like it to open in Safe Mode.

I have noted that this question has been posted on and off at various
forums on
the Internet over the past four years, but noone seems to have
published
what
the cause of this error message is due to.

Also TechNet does not appear to have any information regarding this
error
message.

I have tried Ending various processes at shutdown but none of them
appear
to
resolve the error.

I have searched the Registry but none of the entries appear to be
identified
with this string.

I would like to identify which DLL or Process is 'WMS ST Notification
Window';
and whether a fix or patch is available, or a procedure identified, to
correct
this shutdown, if known.

Many thanks.

Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273
 
A

Abrey Myers

Dear Diane:

As promised, here is my followup regarding my investigation of this issue.

In our environment we use a software product called Shortel Workgroup Agent Call
Manager. It is published by Shoreline Communications. Their software is
currently at version 7, Build we use is 12.5.8107.0.

Within their software is an optional module to install Voice Mail Integration
with Outlook. This allows you to forward and/or save voicemails as WAV files,
using Outlook as the transfer agent. The component that is active within their
product that allows this to happen is AGENT.EXE; but depending upon context it
does not always appear within Task Manager.

Once this component is activated, it interferes with Outlook by locking open the
MAPI32.DLL in the Windows SYSTEM32 subdirectory. This is what triggers that WMS
ST NOTIF notification window at shutdown, creates problems with the Outlook
Personal Folders Backup utility, and so on.

Uninstalling the optional Outlook integration module removes all errors.

This issue applies to both Outlook 2003 and Outlook 2007.

This issue is not yet resolved and is still in progress. The initial followup
from the developers was to rename the affected MAPI32.DLL file, reboot and then
attempt to reinstall the optional module. This created a fatal error within
Outlook 2007 and a variety of followup dialog error messages. Uninstalling the
optional integration module and copying over a new MAPI32.DLL file to the
SYSTEM32 subdirectory corrected the problem of Outlook 2007 crashing. A followup
from the developers suggested to rename a filename within one of their CFG
files. No change in the error.



Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273
===========================


Dear Diane:

The error is not rare: we certainly encounter it on a routine basis. My guess it
simply hasn't been reported to Microsoft with any regularity so that a pattern
can be identified and a resolution found. And you are correct that if a
resolution is found it is not reported online.

I was considering investigating messaging clients as well, thank you for your
suggestion, since we use quite a number of applications that interact with
messaging if not Outlook per se.

Once I have a response from the third party vendor I contacted regarding this
question, and if it resolves the matter, I promise to post back with our
results.

If it does not, we still have two unused support incidents that come with our
annual TechNet subscription; and I will likely contact Microsoft to initiate a
support request. More to follow soon.

Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273



Diane Poremsky [MVP]" said:
The reason there is no solutions is because the error is very rare. If more
people were affected by it, it would be much easier to trace. If anyone has
identified the other piece of the puzzle, they don't post back.
What I am starting to hypothesize is that this message is from a third party
product which hooks into Outlook and possibly some other program or
programs.
The name of the message dialog suggests that some software code was not
cleaned
up before being put into Production.
I believe this is correct. A surprising number of programs hook in at the
MAPI level and are easy to either overlook or not think about.

Another thing to look at is windows messenger apps - Microsoft's Messenger
and Communicator specifically but also other IM type apps.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Abrey Myers said:
Dear Diane:

Thank you again for your reply.

I agree with you that this is likely not an Outlook file. But Outlook is
the
program being affected by these series of events, and we have numerous
instances
of it occurring within our company alone; therefore I have an incentive to
identify what is causing the issue. I do find it astonishing that after
four
years of this being reported on the Net noone has yet identified the
source of
this error.

I cannot say with certainty what the acronym 'WMS ST' stands for. How can
you
yourself be certain? It might not be from an Outlook file, since that
presumably
is your experience; but it might belong to another Microsoft product, say,
ActiveSync. Several other forum postings have noted this issue involving
sync
software. There are many products which now interact directly with
Outlook, some
from Microsoft, such as Word; and many other third party products. It may
turn
out to be a combination of one or more products interacting with each
other that
results in this error. I do not know yet.

'Windows Messaging System' is an official Microsoft acronym and is part of
their
DLL libraries. Until I have identified what is generating this dialog and
message, it is plausible that WMS stands for this string, since it is a
logical
deduction that a messaging product is generating the problem. But until it
is
identified, my guess is as good as any.

What I am starting to hypothesize is that this message is from a third
party
product which hooks into Outlook and possibly some other program or
programs.
The name of the message dialog suggests that some software code was not
cleaned
up before being put into Production.

As for comparing two systems, easier said than done. A typical system
deployed
within our environment contains thousands of installed program files and
my time
is limited. For my purposes I already have two systems at hand that can
qualify
for this analysis: my desktop system, which is experiencing the problem as
we
speak; and my home laptop, which I bring to work for troubleshooting. Each
has a
slightly different configuration. The laptop does not experience this
shutdown
problem. By process of elimination I can narrow down the list of potential
software suspects and possibly cure my own instance of it, but that does
not
guarantee it will be a reproduceable solution on other machines in our
environment.

I have made inquiries to a specific software vendor to attempt to
determine
whether this error message originates from their software code. If I am
able to
obtain a positive identification, and consequently reliably reproduce a
workable
solution on several machines, I will post my results here, so that others
will
benefit. More to follow.

Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273


No one really knows for sure what causes the error - some said they had
identical systems, one with logitech software (and the error) and one with
a
different mouse that was error free. Others reported the same with sun
java.

If the problem only occurs on some machines, examine a good machine and
one
'bad' one very closely - see if you can identify what is different between
the two. Look for things like sync software and if users are using
emptying
deleted items on exit.

We've seen errors like this in the past that manifest themselves in
outlook
but in actuality, the problem is with other programs. "WMS ST" is not
short
for Windows Messaging Subsystem and is not an outlook file.


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Dear Diane:

Thank you for your reply.

We do not use Logitech software products in general. This happens on
machines
that do not have that driver loaded. We also have current Java software
loaded,
but I do not understand how that relates to the error.

None of the posted discussions on this question that I have reviewed
even
identify which DLL, EXE, COM or other support file is generating this
message,
and that is one of the questions I want answered.

Until I am able to identify which piece of software is creating this
message I
have no idea how to approach the problem.

I also have no idea what the letters 'WMS ST' refer to. Is it Windows
Messaging
Subsystem? Does it mean something else? Until I can identify which
software
component is generating the message then I cannot verify anything.

Since you are an Outlook MVP, at least let's start with this. Can
youconfirm
whether this component is part of Outlook or Office, or not, to the best
of your
knowledge?

Regards

Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273
=======================================
Poremsky
[MVP]" <[email protected]> says...

I've seen both of the following blamed for it over the years but have no
idea which (if either) is the real cause. It's not specific to outlook,
although it seems to come up often enough in outlook.

Are you using Logitech products and drivers/software? The premise on
this
was the Logitech software sends email and it doesn't interface with
outlook
correctly. I think "WMS" throws them off and they assume WMS =
messaging
=
email. I believe it refers to error/alert messages. It could still be
Logitech though. :)

Do you have the latest sun/java software?

Best bet is to make sure affected systems have the latest software
updates
and drivers, starting with these two things.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


To whomever may know the answer to this question:

We have Office 2007 Professional deployed within our organization. We
are
unable
to determine why at inconsistent times, with many users, when shutting
down a
PC, the OUTLOOK.EXE process does not exit because a warning dialog
appears
with
a message that a process identified as 'WMS ST Notif Window
[hexadecimal
number]' is unable to be closed.

Thereafter, when relaunching Outlook, we encounter a message saying
that
Outlook
did not close properly and would we like it to open in Safe Mode.

I have noted that this question has been posted on and off at various
forums on
the Internet over the past four years, but noone seems to have
published
what
the cause of this error message is due to.

Also TechNet does not appear to have any information regarding this
error
message.

I have tried Ending various processes at shutdown but none of them
appear
to
resolve the error.

I have searched the Registry but none of the entries appear to be
identified
with this string.

I would like to identify which DLL or Process is 'WMS ST Notification
Window';
and whether a fix or patch is available, or a procedure identified, to
correct
this shutdown, if known.

Many thanks.

Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273
 
A

Abrey Myers

Clarification.

The Shoretel Outlook Integration Module sends a different e-mail message to your
Outlook account, which actually connects directly to the ShoreTel system and
allows you to play the voicemail within their own media player, which can then
be forwarded or exported (saved as a WAV file). The advantage of this feature is
not having additional files increasing the size of your Exchange Inbox.

Without the module installed you can receive messages as a WAV file attachments
which must be opened with a media player or saved then played.

Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273
===========================
Dear Diane:

As promised, here is my followup regarding my investigation of this issue.

In our environment we use a software product called Shortel Workgroup Agent Call
Manager. It is published by Shoreline Communications. Their software is
currently at version 7, Build we use is 12.5.8107.0.

Within their software is an optional module to install Voice Mail Integration
with Outlook. This allows you to forward and/or save voicemails as WAV files,
using Outlook as the transfer agent. The component that is active within their
product that allows this to happen is AGENT.EXE; but depending upon context it
does not always appear within Task Manager.

Once this component is activated, it interferes with Outlook by locking open the
MAPI32.DLL in the Windows SYSTEM32 subdirectory. This is what triggers that WMS
ST NOTIF notification window at shutdown, creates problems with the Outlook
Personal Folders Backup utility, and so on.

Uninstalling the optional Outlook integration module removes all errors.

This issue applies to both Outlook 2003 and Outlook 2007.

This issue is not yet resolved and is still in progress. The initial followup
from the developers was to rename the affected MAPI32.DLL file, reboot and then
attempt to reinstall the optional module. This created a fatal error within
Outlook 2007 and a variety of followup dialog error messages. Uninstalling the
optional integration module and copying over a new MAPI32.DLL file to the
SYSTEM32 subdirectory corrected the problem of Outlook 2007 crashing. A followup
from the developers suggested to rename a filename within one of their CFG
files. No change in the error.



Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273
===========================


Dear Diane:

The error is not rare: we certainly encounter it on a routine basis. My guess it
simply hasn't been reported to Microsoft with any regularity so that a pattern
can be identified and a resolution found. And you are correct that if a
resolution is found it is not reported online.

I was considering investigating messaging clients as well, thank you for your
suggestion, since we use quite a number of applications that interact with
messaging if not Outlook per se.

Once I have a response from the third party vendor I contacted regarding this
question, and if it resolves the matter, I promise to post back with our
results.

If it does not, we still have two unused support incidents that come with our
annual TechNet subscription; and I will likely contact Microsoft to initiate a
support request. More to follow soon.

Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273



Diane Poremsky [MVP]" said:
The reason there is no solutions is because the error is very rare. If more
people were affected by it, it would be much easier to trace. If anyone has
identified the other piece of the puzzle, they don't post back.
What I am starting to hypothesize is that this message is from a third party
product which hooks into Outlook and possibly some other program or
programs.
The name of the message dialog suggests that some software code was not
cleaned
up before being put into Production.
I believe this is correct. A surprising number of programs hook in at the
MAPI level and are easy to either overlook or not think about.

Another thing to look at is windows messenger apps - Microsoft's Messenger
and Communicator specifically but also other IM type apps.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Abrey Myers said:
Dear Diane:

Thank you again for your reply.

I agree with you that this is likely not an Outlook file. But Outlook is
the
program being affected by these series of events, and we have numerous
instances
of it occurring within our company alone; therefore I have an incentive to
identify what is causing the issue. I do find it astonishing that after
four
years of this being reported on the Net noone has yet identified the
source of
this error.

I cannot say with certainty what the acronym 'WMS ST' stands for. How can
you
yourself be certain? It might not be from an Outlook file, since that
presumably
is your experience; but it might belong to another Microsoft product, say,
ActiveSync. Several other forum postings have noted this issue involving
sync
software. There are many products which now interact directly with
Outlook, some
from Microsoft, such as Word; and many other third party products. It may
turn
out to be a combination of one or more products interacting with each
other that
results in this error. I do not know yet.

'Windows Messaging System' is an official Microsoft acronym and is part of
their
DLL libraries. Until I have identified what is generating this dialog and
message, it is plausible that WMS stands for this string, since it is a
logical
deduction that a messaging product is generating the problem. But until it
is
identified, my guess is as good as any.

What I am starting to hypothesize is that this message is from a third
party
product which hooks into Outlook and possibly some other program or
programs.
The name of the message dialog suggests that some software code was not
cleaned
up before being put into Production.

As for comparing two systems, easier said than done. A typical system
deployed
within our environment contains thousands of installed program files and
my time
is limited. For my purposes I already have two systems at hand that can
qualify
for this analysis: my desktop system, which is experiencing the problem as
we
speak; and my home laptop, which I bring to work for troubleshooting. Each
has a
slightly different configuration. The laptop does not experience this
shutdown
problem. By process of elimination I can narrow down the list of potential
software suspects and possibly cure my own instance of it, but that does
not
guarantee it will be a reproduceable solution on other machines in our
environment.

I have made inquiries to a specific software vendor to attempt to
determine
whether this error message originates from their software code. If I am
able to
obtain a positive identification, and consequently reliably reproduce a
workable
solution on several machines, I will post my results here, so that others
will
benefit. More to follow.

Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273


No one really knows for sure what causes the error - some said they had
identical systems, one with logitech software (and the error) and one with
a
different mouse that was error free. Others reported the same with sun
java.

If the problem only occurs on some machines, examine a good machine and
one
'bad' one very closely - see if you can identify what is different between
the two. Look for things like sync software and if users are using
emptying
deleted items on exit.

We've seen errors like this in the past that manifest themselves in
outlook
but in actuality, the problem is with other programs. "WMS ST" is not
short
for Windows Messaging Subsystem and is not an outlook file.


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Dear Diane:

Thank you for your reply.

We do not use Logitech software products in general. This happens on
machines
that do not have that driver loaded. We also have current Java software
loaded,
but I do not understand how that relates to the error.

None of the posted discussions on this question that I have reviewed
even
identify which DLL, EXE, COM or other support file is generating this
message,
and that is one of the questions I want answered.

Until I am able to identify which piece of software is creating this
message I
have no idea how to approach the problem.

I also have no idea what the letters 'WMS ST' refer to. Is it Windows
Messaging
Subsystem? Does it mean something else? Until I can identify which
software
component is generating the message then I cannot verify anything.

Since you are an Outlook MVP, at least let's start with this. Can
youconfirm
whether this component is part of Outlook or Office, or not, to the best
of your
knowledge?

Regards

Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273
=======================================
Poremsky
[MVP]" <[email protected]> says...

I've seen both of the following blamed for it over the years but have no
idea which (if either) is the real cause. It's not specific to outlook,
although it seems to come up often enough in outlook.

Are you using Logitech products and drivers/software? The premise on
this
was the Logitech software sends email and it doesn't interface with
outlook
correctly. I think "WMS" throws them off and they assume WMS =
messaging
=
email. I believe it refers to error/alert messages. It could still be
Logitech though. :)

Do you have the latest sun/java software?

Best bet is to make sure affected systems have the latest software
updates
and drivers, starting with these two things.

--
Diane Poremsky [MVP - Outlook]
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To whomever may know the answer to this question:

We have Office 2007 Professional deployed within our organization. We
are
unable
to determine why at inconsistent times, with many users, when shutting
down a
PC, the OUTLOOK.EXE process does not exit because a warning dialog
appears
with
a message that a process identified as 'WMS ST Notif Window
[hexadecimal
number]' is unable to be closed.

Thereafter, when relaunching Outlook, we encounter a message saying
that
Outlook
did not close properly and would we like it to open in Safe Mode.

I have noted that this question has been posted on and off at various
forums on
the Internet over the past four years, but noone seems to have
published
what
the cause of this error message is due to.

Also TechNet does not appear to have any information regarding this
error
message.

I have tried Ending various processes at shutdown but none of them
appear
to
resolve the error.

I have searched the Registry but none of the entries appear to be
identified
with this string.

I would like to identify which DLL or Process is 'WMS ST Notification
Window';
and whether a fix or patch is available, or a procedure identified, to
correct
this shutdown, if known.

Many thanks.

Abrey Myers
Help Desk/Senior PC Support Specialist
Lowe Enterprises IT Department
11777 San Vicente Blvd. Suite 900
Los Angeles, CA 90049
Telephone: (310) 571-4357
Direct Line: (310) 571-4273
 

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