wORD 03 BLUE SCREEN CRASH

[MAMBO_MAN]

This is a re-post--I hope someone can help me avoid a re-install of both Win Xp
Office XP standard
When I click on the Word 2003 program icon, I get a dialog box with
the following messages
"Preparing to install
Then
"Please wait while windows configures Office XP Standard edition 2003

If I cancel this operation, Word then opens & closes normally

Normal.dot is present before & after this process in the documents &
settings\applications\microsoft\templates folder

In word itself, clicking tools\templates & add-ins dialog box, where it
says ""Global templates & add-ins", clicking on the "add" button reveals,
in the "add templates" box the presence of BOTH Normal.dot and
~$normal.dot templates.

Same thing is revealed when I click on the "Attach" button in the
"Document Template" section

However, when I look, via windows explorer, in the documents & setting
\applications\microsoft\templates folder, Normal.dot is the ONLY
template present (NOT also ~$normal.dot

If I let this operation continue (by not canceling it & not opening word),
like many times before, after the dialog message "gathering required in
formation" completes, the "Please Wait..." dialog again appears, and
about 10 seconds later I get a blue screen crash with the message
PAGE_FAULT_IN_NON_PAGED_AREA
STOP OX....50

And it begins "Dump of Physical memory.

These are the same messages that would appear if I tried to remove
repair Word in either the "add/remove" part of the control panel, or
in word itself (Help\Detect & Repair

I have disabled the Norton anti-virus word plug-in and Norton virus
scan revealed no virus in the word program files. Also checked th
temp files, word startup & add-ins & nothing there. Finally, I delete
the registry Word data key (left Normal.dot intact) & still got a blu
screen crash

Any ideas as to what is going on

Will I need to do a complete, clean format & (groan) re-install of both WinXP
& Office XP
(I cannot remove Office XP via the control panel---I get the above-mentioned
blue screen cras

Thank

 

[garfield-n-odie]

Hi MAMBO_MAN. The Microsoft Knowledge Base article
http://support.microsoft.com/default.aspx?scid=kb;en-us;265194 lists the
exact startup messages you're getting. But it doesn't say anything
about the blue screen of death, and it says it only applies to Word
2000. You might want to try the registry modifications described in
Method 2. Be sure to make a backup copy your registry before attempting
these changes in case they don't work. Where the instructions say
Office\9.0, you're going to look in Office\10.0 if you have XP, or
Office\11.0 if you have 2003. Please let us know how it turns out.