Word '03 slows Outlook '03 and uses lots of memory

[PKT]

When using Word as the Outlook editor - Word's memory size grows to 300MG
plus AND is very slow to use. When I used just Outlook's text editor Outlook
works fine but Word remains slow and keeps asking for the 'normal.dot' to be
replaced when closing?

 

[garfield-n-odie]

If you're using Symantec/Norton AntiVirus, try disabling the
Office Plugin that comes with it. See
http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" for more
information.

 

[PKT]

Thanks for the suggestion but I'm not using Norton - I use AVG. If I turn off
Word as the editor for Outlook the programs work fine independently. If I
turn it on - Outlook slows and Word hogs 300MB of RAM while being very
sluggish.

 

[Graham Mayor]

Other AV apps eg the popular free ediition of Grisoft's AVG antivirus
software, require similar treatment.
In this instance:

regsvr32 /u "C:\Program Files\Grisoft\AVG Free\avgoff2k.dll"


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Graham Mayor - Word MVP


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[garfield-n-odie]

Try disabling the Office Plugin that comes with AVG by clicking
on Start | Run, and in the Open box, type:

regsvr32.exe /u avgoff2k.dll

If this fixes the problem, great. If this doesn't fix the
problem, then you can reenable the AVG Office Plugin by clicking
on Start | Run, and in the Open box, type:

regsvr32.exe avgoff2k.dll

 

[PKT]

Thanks for the suggestions. I'm using the registered version of AVG and the
/u comment idea did not work.

As soon as I turn on Word as the default editor - Outlook slows down and
Word grows in size in memory?

I've used the 'detect/repair' feature with no successs. I'm thinking of
taking Office 2003 off the PC and re-loading it ....

Any other thoughts are appreciated!

 

[Graham Mayor]

The folder will be different for the registered version of AVG. Can you
locate the file?
Reloading Word is unlikely to effect an improvement.
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Graham Mayor - Word MVP


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[PKT]

I found the file no problem in the correct folder after a bit of looking -
and performed the /u procedure described above. Sadly it made no difference.

One other thing I've noticed - when I use Word and Outlook together - there
are times when I'm typing and the machine is 'occuppied', i.e. letters won't
appear on the screen. This happens for about 10 seconds - and the stops. Its
like something is indexing or searching.

I have no malware or viruses to the best of my knowledge.

The problem began about 1 month ago and is getting worse every day. Its odd
)

Thanks again for the kind help!

 

[Graham Mayor]

Having dismissed the most likely suspect - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm followed by
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm and work through
the trouble shooting tips there.

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Graham Mayor - Word MVP


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