Word 07 Crashes

[Sojourner]

I just updated my laptop (32 bit system) with vista ultimate from Home
premium. After the update was complete my office 07 is acting funny. Word
especially is nonoperable. It launches but will not display documents. In
addition the word options are completely unavailable - the Popular screen
displays and I can make selections there, but cannot access any other listed
option.
does anyone have any idea what is happening. All updates for Vista and
Office have been installed including SVP 1 for the office.
Sojourner

 

[Sojourner]

GM: I visited your site and was able to launch word using the run string
provided. However, I am unable to find the normal.dotx template referenced.
I performed a search on the "computer" using the *.dot? perameters given. I
am convinced the problem is with the template document since word launched
fine using the run command.
soj

 

[Sojourner]

GM: Continued from below. I restarted the machine and was able to find the
template document. I renamed it then opened word again. good going;
however, the applciation still did not let me work in a document (edit,
select, etc.) and the options list is behaving the same as before only now it
crashes when i attempt to close the document.

 

[Graham Mayor]

The normal template for Word 2007 is normal.dotm (the reference to
normal.dotx is erroneous, but the webmaster is not in a position to make
changes for the next few months). However it was the data key in the
registry that I specifically referred you to as the most likely culprit. The
page refers to another page via a link to explain how to find the data key
should it be necessary.

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Graham Mayor - Word MVP


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[Sojourner]

GM: From below directions: I have deleted the Toolbars reg twice nowand
completely rebooted the machine and Word is still not operating properly. I
can open a document type in it even insert pictures, but the mouse will not
select anything and the Word Options beyond the Popular selection are still
unaccessible. Ribbon selections seem to be selectable with the mouse. On
exit Word is still crashing. Can you suggest something further?
Soj

 

[Graham Mayor]

It is not the toolbars key that you need to delete, but the DATA key, as I
have said in both my previous posts!

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Graham Mayor - Word MVP


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[Sojourner]

Please, do forgive my ignorance, but I did not glean from the text on the
reference page just how to delete the Key.

 

[Graham Mayor]

Close Word and Outlook
Open the registry editor (see
http://www.gmayor.com/my_toolbars_are_missing.htm)
In the left window locate
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
Right click and either select Rename (OldData)
or Delete
Close the registry editor.
Start Word.

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Graham Mayor - Word MVP


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[Sojourner]

Continued from below. I took a chance and deleted the whole DATA folder
although the reference information does not indicate that specifically (maybe
for a more advanced user -- such as yourself ---- the implication is there.)
and it worked. Word 07 simply whistles now. Thanks for directing me to the
information.

I am continually intrigued by communication styles; especially in the world
of instruction. Message sent is not always message received - Communication
101.

 

[Suzanne S. Barnhill]

The problem is the use of the word "key," which in Registry terms means
"folder."

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org